Blue Screen -SYSTEM_SERVICE_EXCEPTION

[Litt]

i recently brought a new pc 2 month ago that run smoothly until about two weeks ago when i start to experience blue screen after windows update. this happen only when i play online games.

==================================================
Dump File : 022313-20373-01.dmp
Crash Time : 2/23/2013 10:11:43 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`0a567950
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor : x64
Crash Address : ntoskrnl.exe+75c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022313-20373-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,944
==================================================

==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+751e9
From Address : fffff800`04056000
To Address : fffff800`0463d000
Size : 0x005e7000
Time Stamp : 0x50e79935
Time String : 1/5/2013 11:08:37 AM
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe
==================================================

i sent it back to the shop that i first brought it and they said it cause by my driver update and they help me reinstall it back, but i still experience it. anyone can help me will be much appreciate.

 

[TrainableMan]

First, I am not a bluescreen expert and there is nothing, as a novice, in your DMP that jumps out at me as the problem so I will be general based on the other information you provided...

There is a setting in Windows Updates that tells it to treat Recommended Updates the same as Critical Updates; if drivers are included in an update it is because they slipped in with that setting. If they helped you restore your old drivers but never disabled that setting then the driver would simply reinstall at the next update. So turn that off and then, assuming they told you which driver was the problem, in control panel>device manager rollback the problem driver.


For many computers Catalyst Control Center (CCC) causes issues, so if the problem is your video driver then I suggest you uninstall it and try the "driver only" installation.

 

[Litt]

yes the technician that check my pc also told me the same so i already disable the driver update setting (i sent it yesterday) and i already expreience blue screen twice since i brought it home less than 5hour. (there is no window update happen if that still the cause)

and today before i post this i once again got another blue screen:dontknow:
this is today blue screen report and file that related to them,

==================================================
Dump File : 022513-21200-01.dmp
Crash Time : 2/25/2013 1:36:50 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000094
Parameter 2 : fffff880`056e2c0e
Parameter 3 : fffff880`07d0e920
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+77c0e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022513-21200-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 320,119
==================================================

==================================================
Filename : atikmdag.sys
Address In Stack : atikmdag.sys+77c0e
From Address : fffff880`0566b000
To Address : fffff880`06181000
Size : 0x00b16000
Time Stamp : 0x50d225df
Time String : 12/20/2012 4:38:55 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+751e9
From Address : fffff800`04062000
To Address : fffff800`04649000
Size : 0x005e7000
Time Stamp : 0x50e79935
Time String : 1/5/2013 11:08:37 AM
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe
==================================================

btw thanx for the advice afterall im noob when it come to pc i just hope someone can give me solution for this.

 

[TrainableMan]

atikmdag.sys is your video driver.

As I said, what you need to do is uninstall the ATI drivers using Control Panel > Programs and Features. Then reinstall the latest video driver from http://support.amd.com/us/Pages/AMDSupportHub.aspx but make sure you select to install the driver ONLY, do not let it install the Catalyst Control Center.