Bitdefender Total Security 2009 worked 100% but failed in reinstallation process.

[Julio Andretti]

I have Windows 7 build 7000 32 bit installed and always fully updated on my 2.6GHz Pentium Dual Core E5300, with GA-945GCM-S2L Gigabyte mainboard.

A week ago I installed 'Bitdefender Total Security 2009'. It installed, updated consecutively, worked (scanning, firewall, realtime protection, internet, etc) really fine until I decided to uninstall it to try 'Kaspersky Technical Preview for Windows 7'. I had enough with Kaspersky and I uninstall it to reinstall BDTS2009 but - after about a minute BDTS2009 undergo installation process - an error notification showed up:

An error occured during the installation of assembly component {9BAE13A2-E7AF-D6C3-A01F-C8B3B9A1E18E}. HRESULT: 0x8007054F.

I clicked OK and a rolling back process started, installation failed. I used the 'Uninstall Tool' Bitdefender provided and try another BDTS2009 installation process but the same thing happened.

Can anyone give me conclusion? I really like BDTS2009 and want it to be installed on my PC.

 

[Ian]

Hi Julio, welcome to the forums :ciao:

It looks like others (on the BD Forum) have had this same error in Vista, and the solution was to remove all BD files from the following folder:

%userprofile%\Local Settings\Apps

I don't have access to a copy of W7 at the moment to confirm that path exists or if that is the correct solution - as I'm just getting my PC up and running after a hard drive problem. However, I hope the link above is some use for now

 

[Julio Andretti]

you're the admin? howcome you don't have any copy of windows 7? hard drive problem.. any backup? no? nevermind.

anyway, I visited the link you gave. the location "%userprofile%\Local Settings\Apps" can't be reach by 'Run Command' so I typed that location in 'Windows Explorer' and arrived at exact path 'C:\Users\Julio Andretti Hero\Local Settings\Apps' I've sent everything there into the recycle bin and rerun BDTS2009 setup file. and nothing is changed. nothing is changed.

 

[Ian]

you're the admin? howcome you don't have any copy of windows 7? hard drive problem.. any backup? no? nevermind.

Yes, but I can't work magic and recover from a hard drive crash within moments!

I've restored backups of everything within a few hours (see here), so I'm back to the exact same system with Vista/W7 on a new hard drive.

I'm not sure what else would be causing that error, but if I can see anything I'll report back.