SOLVED SOLVED -------- BSOD while idle or in sleep


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So, every time I leave my PC unattended/idle/screensaver or in sleep mode I will come back to it and it will either have the BSOD up or I will wiggle the mouse and my desktop will appear and then about 5 seconds later it BSOD's. Does anyone know what could be causing this issue, I can run the hell out of my PC playing games using Photoshop ect and no BSOD but as soon as the pc is doing nothing it decides to quit on it's self. Any help will be appreciated!


Processor: AMD PHENOM II X4 970 AM3 3.5 GHZ QUADCORE

Motherboard: GIGABYTE GA-880GM-USB3 DESKTOP MOTHERBOARD

Memory: GEIL 8GB KIT DDR3 ENHANCE PLUS C9 1600/1750MHz

Hard Drive: WD CAVIAR BLUE 3.5" 1TB 7200/32MB/SATA3

Graphics Card: XFX HD6670 800Mhz PCIe/1GB/DVI/HDMI/DP

Power Supply: COOLERMASTER EXTREME POWER PLUS 550W

Operating System: MS WINDOWS 7 HOME PREMIUM OEM/64BIT - Full Retail Version
 

Shintaro

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Mate,

Please put the crash dump files in a zip file and upload them to the forum.
 

Shintaro

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Mate,

A device by a company called Etron (Sorry never heard of this company) is causing your crashes. So either disconnect the device or look for an updated driver.


Debug session time: Sat Jan 10 10:10:04.435 2015 (UTC + 11:00)
Loading Dump File [C:\Users\User101\SysnativeBSODApps\011015-26114-01.dmp]
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 6:28:36.934
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+9b4f )
BugCheck 1000007E, {ffffffffc0000005, fffff88004c7ab4f, fffff880090f1828, fffff880090f1080}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Bugcheck code 1000007E
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004c7ab4f, The address that the exception occurred at
Arg3: fffff880090f1828, Exception Record Address
Arg4: fffff880090f1080, Context Record Address
PROCESS_NAME: System
BUGCHECK_STR: 0x7E
FAILURE_BUCKET_ID: X64_0x7E_EtronXHCI+9b4f
BiosVersion = FE
BiosReleaseDate = 10/25/2011
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-880GM-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Jan 10 03:40:28.156 2015 (UTC + 11:00)
Loading Dump File [C:\Users\User101\SysnativeBSODApps\011015-22152-01.dmp]
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 11:22:12.280
*** WARNING: Unable to verify timestamp for EtronHub3.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronHub3.sys
Probably caused by : EtronHub3.sys ( EtronHub3+8e1 )
BugCheck E4, {2, fffffa8006a880f0, fffffa8006a88110, 0}
BugCheck Info: WORKER_INVALID (e4)
Bugcheck code 000000e4
Arguments:
Arg1: 0000000000000002, Free of queued I/O worker item
Arg2: fffffa8006a880f0, Address of worker item
Arg3: fffffa8006a88110, Address of I/O worker routine
Arg4: 0000000000000000, 0
BUGCHECK_STR: 0xE4
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xE4_EtronHub3+8e1
BiosVersion = FE
BiosReleaseDate = 10/25/2011
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-880GM-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Jan 9 14:51:46.943 2015 (UTC + 11:00)
Loading Dump File [C:\Users\User101\SysnativeBSODApps\010915-48750-01.dmp]
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 11:46:31.067
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+9b4f )
BugCheck 1000007E, {ffffffffc0000005, fffff88004d61b4f, fffff880033cb828, fffff880033cb080}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Bugcheck code 1000007E
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004d61b4f, The address that the exception occurred at
Arg3: fffff880033cb828, Exception Record Address
Arg4: fffff880033cb080, Context Record Address
PROCESS_NAME: System
BUGCHECK_STR: 0x7E
FAILURE_BUCKET_ID: X64_0x7E_EtronXHCI+9b4f
BiosVersion = FE
BiosReleaseDate = 10/25/2011
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-880GM-USB3

 
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Etron USB3.0 Host Controller on my PC and I've had it since I got the machine, I have no idea what it does or if it's safe to be removed. Any ideas? I've never been able to update the drivers for it either.

I'm pretty sure it's something used by my Mobo.
 

Shintaro

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Is it an add-on card?
If your not sure, maybe take a pic of the inside of the box and post it to the forum.
 
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Is it an add-on card?
If your not sure, maybe take a pic of the inside of the box and post it to the forum.
It shouldn't be, unless the mobo came with an add-on card.. it was pre-built for me by a computer company...
photo (1).JPG

A quick google search found me this http://www.etron.com/en/products/u3hc.php Looking in my computer case it looks asthough it's inbuilt into the mobo, theres a Black Etron labled box thing on the Mobo like in this pic... and before you start, I know it's way dusty, I will clean it. I swear! :(
 

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Shintaro

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You could try the driver HERE. The driver on the Gigabyte web site HERE is the same version.

Other than that, there are only a couple of that I can think of:

Remove the driver, but will disable the Etron EJ168USB 3.0 Host Controller.

Replace the motherboard.

Sorry.
 
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What does the host controller do? I'm assuming it's the USB system yeah? So would the USB ports stop working?



I'll try the driver download and see how it goes. Thanks for your help :)
 

Shintaro

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Looks like it is USB but also PCIe.

The EJ168 is a PCIe Gen2 to Universal Serial Bus 3.0 host controller, which complies with PCIe Gen2 specifications, USB3.0 specifications and eXtensible Host Controller Interface (xHCI) 1.0. The EJ168 has a PCIe Gen2 x1 lane for the PC host system and two USB3.0 downstream ports, which provide SuperSpeed, HighSpeed, FullSpeed and LowSpeed signals for USB 3.0 compliant peripherals and existing USB 2.0/1.1 peripheral devices.
I have no real experience with that chip. So if you wanted to experiment create a system restore point, Instructions HERE and try to disable it.

Sorry I can't be of more help.
 

Shintaro

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Actually let us know how you go, I am wondering if it would only disable USB 3.0? Which, *hopefully* you might be left with USB 2.0.

At least you wouldn't need to replace the board.
 
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I updated the driver and so far so good, the computer usually crashes daily so lasting a day and a half is good and now my computer actually wants to shut down instead of freezing on the windows is shutting down screen.

I'm hoping it stays fixed but if not I'll post back! =D

Thanks for the help!
 

Shintaro

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Yes, I would be interested in knowing if it does fix your problem.

If it works, great! You would have been very lucky.
 
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Before you select Sleep Mode, remove all USB (like pen drives etc) & Internet connections.
i faced same problem.
 
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I haven't had a single BSOD since the driver update. So I'm assuming it was that device. THANKS AGAIN FOR YOUR HELP!
 

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