BSOD when using DVD drive


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Aug 20, 2011
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Hi,

I have been having a recurring problem ever since building my computer about a year ago. It is only when I am using the DVD drive. I hadn't used it a lot until recently but have started to use it to convert films to watch on my newly acquired ipad. I have carried out stress tests but nothing shows up. I swopped the power and sata leads around and searched for the latest drivers.

I have just swopped out the Sny DVD writer for an LG Blu ray reader/DVD writer. It was fine for a couple of hours and is starting to do it again. I have attached a minidump report and have listed some more info below. If it makes a difference the basic bundle was bought as an overclocked package. When I received it there was no overclocking so the provider talked me through the settings on the phone.

I only get the crashing when using the drive, not at any other time

Thanks for any help

Graham

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80066D6028
BCP3: 00000000FA000000
BCP4: 0000000000400405
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\082011-11169-01.dmp
C:\Users\Graham\AppData\Local\Temp\WER-14211-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 

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zigzag3143

Wanikiya
Microsoft MVP
Joined
Sep 22, 2010
Messages
268
Reaction score
110
Hi,

I have been having a recurring problem ever since building my computer about a year ago. It is only when I am using the DVD drive. I hadn't used it a lot until recently but have started to use it to convert films to watch on my newly acquired ipad. I have carried out stress tests but nothing shows up. I swopped the power and sata leads around and searched for the latest drivers.

I have just swopped out the Sny DVD writer for an LG Blu ray reader/DVD writer. It was fine for a couple of hours and is starting to do it again. I have attached a minidump report and have listed some more info below. If it makes a difference the basic bundle was bought as an overclocked package. When I received it there was no overclocking so the provider talked me through the settings on the phone.

I only get the crashing when using the drive, not at any other time

Thanks for any help

Graham

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80066D6028
BCP3: 00000000FA000000
BCP4: 0000000000400405
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\082011-11169-01.dmp
C:\Users\Graham\AppData\Local\Temp\WER-14211-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try

Gut feeling it is hardware but from a single DMP I cant tell.

If you are overclocking, stop, if you are running a RAID, update its driver.

Run a system file check to verify and repair OS files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.
 
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Hi zigzag,

thanks for your reply. I have done the tests you mentioned and nothing showed up. I have stripped and cleaned out the computer and reaeated all the cards and memory. Windows actually had a complete reinstall a couple of months ago. I had the problem before and after this though.

One other thing that showed after about half a dozen dumps was that it said there was a malfunctioning unknown USB device. I think it was on port 3 number 8 but I didn't know which port this was.

After connecting up and switching on for the first time it kept spinning the fans and stopping repeatedly. I swapped the memory a few more times and also left the internal USB plugs disconnected. One feeds an internal memory card reader and the other two connect to the front USB ports. They are disconnected at the moment and the computer is running.

Motherboard is a Gigabyte GA-X58A-UD3R revision 2 with 3x2gb Geil memory and a Crucial 128gb SSD for the boot drive.

I have attached some more minidumps in case it is of help as you said you couldnt do much with one.

Should I try and update the BIOS?

thanks again,

Graham
 

Attachments

Ace

Microsoft MVP
Joined
Jul 7, 2011
Messages
314
Reaction score
61
Hi zigzag,

thanks for your reply. I have done the tests you mentioned and nothing showed up. I have stripped and cleaned out the computer and reaeated all the cards and memory. Windows actually had a complete reinstall a couple of months ago. I had the problem before and after this though.

One other thing that showed after about half a dozen dumps was that it said there was a malfunctioning unknown USB device. I think it was on port 3 number 8 but I didn't know which port this was.

After connecting up and switching on for the first time it kept spinning the fans and stopping repeatedly. I swapped the memory a few more times and also left the internal USB plugs disconnected. One feeds an internal memory card reader and the other two connect to the front USB ports. They are disconnected at the moment and the computer is running.

Motherboard is a Gigabyte GA-X58A-UD3R revision 2 with 3x2gb Geil memory and a Crucial 128gb SSD for the boot drive.

I have attached some more minidumps in case it is of help as you said you couldnt do much with one.

Should I try and update the BIOS?

thanks again,

Graham
This is just a quick post of mine, but by rule of thumb, you never update the BIOS unless you absolutely have to for a good reason. It's better to wait until ZigZag replies again before doing anything like that just so that you're aware. I'll take a look through your latest minidumps.
 

Ace

Microsoft MVP
Joined
Jul 7, 2011
Messages
314
Reaction score
61
By my tests It seems to be your Genuine Intel driver giving you the trouble.

IMAGE_NAME: hardware
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_MEMORY__UNKNOWN

Code:
start             end                 module name
fffff800`00b96000 fffff800`00ba0000   kdcom    kdcom.dll    Sat Feb 05 09:52:49 2011 (4D4D8061)
fffff800`02c14000 fffff800`02c5d000   hal      hal.dll      Sat Nov 20 06:00:25 2010 (4CE7C669)
fffff800`02c5d000 fffff800`03246000   nt       ntkrnlmp.exe Fri Apr 08 22:15:23 2011 (4D9FDD5B)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Sat Nov 20 02:20:43 2010 (4CE792EB)
fffff880`00c5c000 fffff880`00c6c000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 17:19:48 2009 (4A5BC114)
fffff880`00c6c000 fffff880`00c8c000   jraid    jraid.sys    Wed Jan 27 01:58:17 2010 (4B600029)
[COLOR=red]fffff880`00c8f000 fffff880`00cde000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 06:03:51 2010 (4CE7C737)[/COLOR]
fffff880`00cde000 fffff880`00cf2000   PSHED    PSHED.dll    Mon Jul 13 19:32:23 2009 (4A5BE027)
fffff880`00cf2000 fffff880`00d50000   CLFS     CLFS.SYS     Mon Jul 13 17:19:57 2009 (4A5BC11D)
fffff880`00d50000 fffff880`00d83000   pci      pci.sys      Sat Nov 20 02:19:11 2010 (4CE7928F)
fffff880`00d83000 fffff880`00d98000   partmgr  partmgr.sys  Sat Nov 20 02:20:00 2010 (4CE792C0)
fffff880`00d98000 fffff880`00dad000   volmgr   volmgr.sys   Sat Nov 20 02:19:28 2010 (4CE792A0)
fffff880`00dad000 fffff880`00ddc000   SCSIPORT SCSIPORT.SYS Sat Nov 20 03:34:01 2010 (4CE7A419)
fffff880`00ddc000 fffff880`00df6000   mountmgr mountmgr.sys Sat Nov 20 02:19:21 2010 (4CE79299)
fffff880`00e00000 fffff880`00ea4000   Wdf01000 Wdf01000.sys Mon Jul 13 17:22:07 2009 (4A5BC19F)
fffff880`00ead000 fffff880`00f6d000   CI       CI.dll       Sat Nov 20 06:12:36 2010 (4CE7C944)
fffff880`00f6d000 fffff880`00f7c000   WDFLDR   WDFLDR.SYS   Mon Jul 13 17:19:54 2009 (4A5BC11A)
fffff880`00f7c000 fffff880`00fd3000   ACPI     ACPI.sys     Sat Nov 20 02:19:16 2010 (4CE79294)
fffff880`00fd3000 fffff880`00fdc000   WMILIB   WMILIB.SYS   Mon Jul 13 17:19:51 2009 (4A5BC117)
fffff880`00fdc000 fffff880`00fe6000   msisadrv msisadrv.sys Mon Jul 13 17:19:26 2009 (4A5BC0FE)
fffff880`00fe6000 fffff880`00ff3000   vdrvroot vdrvroot.sys Mon Jul 13 18:01:31 2009 (4A5BCADB)
fffff880`00ff3000 fffff880`00ffa000   pciide   pciide.sys   Mon Jul 13 17:19:49 2009 (4A5BC115)
fffff880`01000000 fffff880`01022000   tdx      tdx.sys      Sat Nov 20 02:21:54 2010 (4CE79332)
fffff880`01022000 fffff880`010ab000   afd      afd.sys      Sun Apr 24 20:33:58 2011 (4DB4DD96)
fffff880`010e0000 fffff880`0111c000   vmbus    vmbus.sys    Sat Nov 20 02:57:29 2010 (4CE79B89)
fffff880`0111c000 fffff880`01130000   winhv    winhv.sys    Sat Nov 20 02:20:02 2010 (4CE792C2)
fffff880`01130000 fffff880`0118e000   msrpc    msrpc.sys    Sat Nov 20 02:21:56 2010 (4CE79334)
fffff880`0118e000 fffff880`01200000   cng      cng.sys      Sat Nov 20 03:08:45 2010 (4CE79E2D)
fffff880`01200000 fffff880`01211000   Npfs     Npfs.SYS     Mon Jul 13 17:19:48 2009 (4A5BC114)
fffff880`01211000 fffff880`0121e000   TDI      TDI.SYS      Sat Nov 20 02:22:06 2010 (4CE7933E)
fffff880`01232000 fffff880`0134e000   iaStor   iaStor.sys   Thu Jun 04 19:53:40 2009 (4A287AA4)
fffff880`0134e000 fffff880`01357000   atapi    atapi.sys    Mon Jul 13 17:19:47 2009 (4A5BC113)
fffff880`01357000 fffff880`01381000   ataport  ataport.SYS  Sat Nov 20 02:19:15 2010 (4CE79293)
fffff880`01381000 fffff880`0138c000   msahci   msahci.sys   Sat Nov 20 03:33:58 2010 (4CE7A416)
fffff880`0138c000 fffff880`01397000   amdxata  amdxata.sys  Fri Mar 19 10:18:18 2010 (4BA3A3CA)
fffff880`01397000 fffff880`013e3000   fltmgr   fltmgr.sys   Sat Nov 20 02:19:24 2010 (4CE7929C)
fffff880`013e3000 fffff880`013f7000   fileinfo fileinfo.sys Mon Jul 13 17:34:25 2009 (4A5BC481)
fffff880`01400000 fffff880`0141b000   ksecdd   ksecdd.sys   Sat Nov 20 02:21:15 2010 (4CE7930B)
fffff880`0141b000 fffff880`0142c000   pcw      pcw.sys      Mon Jul 13 17:19:27 2009 (4A5BC0FF)
fffff880`0142c000 fffff880`01436000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 17:19:45 2009 (4A5BC111)
fffff880`01436000 fffff880`0143f000   rdpencdd rdpencdd.sys Mon Jul 13 18:16:34 2009 (4A5BCE62)
fffff880`0143f000 fffff880`01448000   rdprefmp rdprefmp.sys Mon Jul 13 18:16:35 2009 (4A5BCE63)
fffff880`01448000 fffff880`01453000   Msfs     Msfs.SYS     Mon Jul 13 17:19:47 2009 (4A5BC113)
fffff880`01454000 fffff880`015f7000   Ntfs     Ntfs.sys     Thu Mar 10 20:39:39 2011 (4D79997B)
fffff880`01600000 fffff880`01609000   RDPCDD   RDPCDD.sys   Mon Jul 13 18:16:34 2009 (4A5BCE62)
fffff880`0160c000 fffff880`016ff000   ndis     ndis.sys     Sat Nov 20 02:23:30 2010 (4CE79392)
fffff880`016ff000 fffff880`0175f000   NETIO    NETIO.SYS    Sat Nov 20 02:23:13 2010 (4CE79381)
fffff880`0175f000 fffff880`0178a000   ksecpkg  ksecpkg.sys  Sat Nov 20 03:10:34 2010 (4CE79E9A)
fffff880`017bb000 fffff880`017c9000   vga      vga.sys      Mon Jul 13 17:38:47 2009 (4A5BC587)
fffff880`017c9000 fffff880`017ee000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 17:38:51 2009 (4A5BC58B)
fffff880`017ee000 fffff880`017fe000   watchdog watchdog.sys Mon Jul 13 17:37:35 2009 (4A5BC53F)
fffff880`0181e000 fffff880`01848000   cdrom    cdrom.sys    Sat Nov 20 02:19:20 2010 (4CE79298)
fffff880`01848000 fffff880`01851000   Null     Null.SYS     Mon Jul 13 17:19:37 2009 (4A5BC109)
fffff880`01857000 fffff880`01a5b000   tcpip    tcpip.sys    Sun Apr 24 20:37:30 2011 (4DB4DE6A)
fffff880`01a5b000 fffff880`01aa5000   fwpkclnt fwpkclnt.sys Sat Nov 20 02:21:37 2010 (4CE79321)
fffff880`01aa5000 fffff880`01ab5000   vmstorfl vmstorfl.sys Sat Nov 20 02:57:30 2010 (4CE79B8A)
fffff880`01ab5000 fffff880`01b01000   volsnap  volsnap.sys  Sat Nov 20 02:20:08 2010 (4CE792C8)
fffff880`01b01000 fffff880`01b09000   spldr    spldr.sys    Mon May 11 10:56:27 2009 (4A0858BB)
fffff880`01b09000 fffff880`01b43000   rdyboost rdyboost.sys Sat Nov 20 02:43:10 2010 (4CE7982E)
fffff880`01b43000 fffff880`01b55000   mup      mup.sys      Mon Jul 13 17:23:45 2009 (4A5BC201)
fffff880`01b55000 fffff880`01b5e000   hwpolicy hwpolicy.sys Sat Nov 20 02:18:54 2010 (4CE7927E)
fffff880`01b5e000 fffff880`01b98000   fvevol   fvevol.sys   Sat Nov 20 02:24:06 2010 (4CE793B6)
fffff880`01b98000 fffff880`01bae000   disk     disk.sys     Mon Jul 13 17:19:57 2009 (4A5BC11D)
fffff880`01bae000 fffff880`01bde000   CLASSPNP CLASSPNP.SYS Sat Nov 20 02:19:23 2010 (4CE7929B)
fffff880`01bf8000 fffff880`01bff000   Beep     Beep.SYS     Mon Jul 13 18:00:13 2009 (4A5BCA8D)
fffff880`03a00000 fffff880`03a24000   mrxsmb20 mrxsmb20.sys Tue Apr 26 20:39:37 2011 (4DB781E9)
fffff880`03a24000 fffff880`03a2f000   secdrv   secdrv.SYS   Wed Sep 13 07:18:38 2006 (4508052E)
fffff880`03a2f000 fffff880`03a60000   srvnet   srvnet.sys   Thu Apr 28 21:05:35 2011 (4DBA2AFF)
fffff880`03a66000 fffff880`03b2f000   HTTP     HTTP.sys     Sat Nov 20 02:24:30 2010 (4CE793CE)
fffff880`03b2f000 fffff880`03b4d000   bowser   bowser.sys   Tue Feb 22 21:55:04 2011 (4D649328)
fffff880`03b4d000 fffff880`03b65000   mpsdrv   mpsdrv.sys   Mon Jul 13 18:08:25 2009 (4A5BCC79)
fffff880`03b65000 fffff880`03b92000   mrxsmb   mrxsmb.sys   Tue Apr 26 20:40:38 2011 (4DB78226)
fffff880`03b92000 fffff880`03be0000   mrxsmb10 mrxsmb10.sys Tue Apr 26 20:39:40 2011 (4DB781EC)
fffff880`03be0000 fffff880`03bf2000   tcpipreg tcpipreg.sys Sat Nov 20 03:51:48 2010 (4CE7A844)
fffff880`04200000 fffff880`04224000   HDAudBus HDAudBus.sys Sat Nov 20 03:43:42 2010 (4CE7A65E)
fffff880`04224000 fffff880`04231000   usbuhci  usbuhci.sys  Thu Mar 24 21:29:03 2011 (4D8C0BFF)
fffff880`04231000 fffff880`04287000   USBPORT  USBPORT.SYS  Thu Mar 24 21:29:12 2011 (4D8C0C08)
fffff880`04287000 fffff880`04298000   usbehci  usbehci.sys  Thu Mar 24 21:29:04 2011 (4D8C0C00)
fffff880`04298000 fffff880`042a1000   wmiacpi  wmiacpi.sys  Mon Jul 13 17:31:02 2009 (4A5BC3B6)
fffff880`042a1000 fffff880`042b1000   CompositeBus CompositeBus.sys Sat Nov 20 03:33:17 2010 (4CE7A3ED)
fffff880`042b1000 fffff880`042b2480   swenum   swenum.sys   Mon Jul 13 18:00:18 2009 (4A5BCA92)
fffff880`042bb000 fffff880`043af000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 02:50:50 2010 (4CE799FA)
fffff880`043af000 fffff880`043f5000   dxgmms1  dxgmms1.sys  Sat Nov 20 02:49:53 2010 (4CE799C1)
fffff880`043f5000 fffff880`04400000   rdpbus   rdpbus.sys   Mon Jul 13 18:17:46 2009 (4A5BCEAA)
fffff880`04600000 fffff880`04643000   ks       ks.sys       Sat Nov 20 03:33:23 2010 (4CE7A3F3)
fffff880`04643000 fffff880`04655000   umbus    umbus.sys    Sat Nov 20 03:44:37 2010 (4CE7A695)
fffff880`04655000 fffff880`0466c000   nusb3hub nusb3hub.sys Fri Nov 20 03:15:57 2009 (4B066C5D)
fffff880`0467d000 fffff880`046c2000   netbt    netbt.sys    Sat Nov 20 02:23:18 2010 (4CE79386)
fffff880`046c2000 fffff880`046cb000   wfplwf   wfplwf.sys   Mon Jul 13 18:09:26 2009 (4A5BCCB6)
fffff880`046cb000 fffff880`046f1000   pacer    pacer.sys    Sat Nov 20 03:52:18 2010 (4CE7A862)
fffff880`046f1000 fffff880`04700000   netbios  netbios.sys  Mon Jul 13 18:09:26 2009 (4A5BCCB6)
fffff880`04700000 fffff880`0471b000   wanarp   wanarp.sys   Sat Nov 20 03:52:36 2010 (4CE7A874)
fffff880`0471b000 fffff880`0472f000   termdd   termdd.sys   Sat Nov 20 04:03:40 2010 (4CE7AB0C)
fffff880`0472f000 fffff880`04780000   rdbss    rdbss.sys    Sat Nov 20 02:27:51 2010 (4CE79497)
fffff880`04780000 fffff880`0478c000   nsiproxy nsiproxy.sys Mon Jul 13 17:21:02 2009 (4A5BC15E)
fffff880`0478c000 fffff880`04797000   mssmbios mssmbios.sys Mon Jul 13 17:31:10 2009 (4A5BC3BE)
fffff880`04797000 fffff880`047a6000   discache discache.sys Mon Jul 13 17:37:18 2009 (4A5BC52E)
fffff880`047a6000 fffff880`047c7000   raspptp  raspptp.sys  Sat Nov 20 03:52:31 2010 (4CE7A86F)
fffff880`047c7000 fffff880`047e1000   rassstp  rassstp.sys  Mon Jul 13 18:10:25 2009 (4A5BCCF1)
fffff880`047e1000 fffff880`047f0000   kbdclass kbdclass.sys Mon Jul 13 17:19:50 2009 (4A5BC116)
fffff880`047f0000 fffff880`047ff000   mouclass mouclass.sys Mon Jul 13 17:19:50 2009 (4A5BC116)
fffff880`04a00000 fffff880`04a30000   nusb3xhc nusb3xhc.sys Fri Nov 20 03:16:01 2009 (4B066C61)
fffff880`04a30000 fffff880`04a31f00   USBD     USBD.SYS     Thu Mar 24 21:28:59 2011 (4D8C0BFB)
fffff880`04a32000 fffff880`04a82000   atikmpag atikmpag.sys Tue Apr 19 19:22:32 2011 (4DAE3558)
fffff880`04a82000 fffff880`04aa6000   rasl2tp  rasl2tp.sys  Sat Nov 20 03:52:34 2010 (4CE7A872)
fffff880`04aa6000 fffff880`04ad5000   ndiswan  ndiswan.sys  Sat Nov 20 03:52:32 2010 (4CE7A870)
fffff880`04ad5000 fffff880`04af0000   raspppoe raspppoe.sys Mon Jul 13 18:10:17 2009 (4A5BCCE9)
fffff880`04af5000 fffff880`04b78000   csc      csc.sys      Sat Nov 20 02:27:12 2010 (4CE79470)
fffff880`04b78000 fffff880`04b96000   dfsc     dfsc.sys     Sat Nov 20 02:26:31 2010 (4CE79447)
fffff880`04b96000 fffff880`04ba7000   blbdrive blbdrive.sys Mon Jul 13 17:35:59 2009 (4A5BC4DF)
fffff880`04ba7000 fffff880`04baf000   AppleCharger AppleCharger.sys Thu Apr 22 01:05:49 2010 (4BCFF54D)
fffff880`04baf000 fffff880`04bd5000   tunnel   tunnel.sys   Sat Nov 20 03:51:50 2010 (4CE7A846)
fffff880`04bd5000 fffff880`04beb000   intelppm intelppm.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
fffff880`04beb000 fffff880`04bf8000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 06:17:04 2009 (4A1151C0)
fffff880`04c00000 fffff880`04c3e000   1394ohci 1394ohci.sys Sat Nov 20 03:44:56 2010 (4CE7A6A8)
fffff880`04c4a000 fffff880`0557e000   atikmdag atikmdag.sys Tue Apr 19 19:53:29 2011 (4DAE3C99)
fffff880`0557e000 fffff880`055d5000   Rt64win7 Rt64win7.sys Thu Mar 04 06:42:52 2010 (4B8FB8DC)
fffff880`055d5000 fffff880`055eb000   AgileVpn AgileVpn.sys Mon Jul 13 18:10:24 2009 (4A5BCCF0)
fffff880`055eb000 fffff880`055f7000   ndistapi ndistapi.sys Mon Jul 13 18:10:00 2009 (4A5BCCD8)
fffff880`05e1c000 fffff880`05e76000   usbhub   usbhub.sys   Thu Mar 24 21:29:25 2011 (4D8C0C15)
fffff880`05e76000 fffff880`05e8b000   NDProxy  NDProxy.SYS  Sat Nov 20 03:52:20 2010 (4CE7A864)
fffff880`05e8b000 fffff880`05ee7000   HdAudio  HdAudio.sys  Sat Nov 20 03:44:23 2010 (4CE7A687)
fffff880`05ee7000 fffff880`05f24000   portcls  portcls.sys  Mon Jul 13 18:06:27 2009 (4A5BCC03)
fffff880`05f24000 fffff880`05f46000   drmk     drmk.sys     Mon Jul 13 19:01:25 2009 (4A5BD8E5)
fffff880`05f46000 fffff880`05f4b200   ksthunk  ksthunk.sys  Mon Jul 13 18:00:19 2009 (4A5BCA93)
fffff880`05f4c000 fffff880`05ff2000   peauth   peauth.sys   Mon Jul 13 19:01:19 2009 (4A5BD8DF)
fffff880`07400000 fffff880`07418000   rspndr   rspndr.sys   Mon Jul 13 18:08:50 2009 (4A5BCC92)
fffff880`07418000 fffff880`07449000   MpFilter MpFilter.sys Wed Apr 06 14:07:29 2011 (4D9CC801)
fffff880`07466000 fffff880`07697c00   RTKVHD64 RTKVHD64.sys Fri Mar 26 04:30:50 2010 (4BAC8CDA)
fffff880`07698000 fffff880`076b5000   usbccgp  usbccgp.sys  Thu Mar 24 21:29:14 2011 (4D8C0C0A)
fffff880`076b5000 fffff880`076c7000   dc3d     dc3d.sys     Fri Apr 08 16:58:20 2011 (4D9F930C)
fffff880`076c7000 fffff880`076cf080   HIDPARSE HIDPARSE.SYS Mon Jul 13 18:06:17 2009 (4A5BCBF9)
fffff880`076d0000 fffff880`076de000   hidusb   hidusb.sys   Sat Nov 20 03:43:49 2010 (4CE7A665)
fffff880`076de000 fffff880`076f7000   HIDCLASS HIDCLASS.SYS Sat Nov 20 03:43:49 2010 (4CE7A665)
fffff880`076f7000 fffff880`07705000   kbdhid   kbdhid.sys   Sat Nov 20 03:33:25 2010 (4CE7A3F5)
fffff880`07705000 fffff880`07711000   NuidFltr NuidFltr.sys Fri Apr 08 16:58:16 2011 (4D9F9308)
fffff880`07711000 fffff880`0771e000   mouhid   mouhid.sys   Mon Jul 13 18:00:20 2009 (4A5BCA94)
fffff880`0771e000 fffff880`0772e000   point64  point64.sys  Fri Apr 08 16:58:14 2011 (4D9F9306)
fffff880`0772e000 fffff880`07749000   USBSTOR  USBSTOR.SYS  Thu Mar 10 21:37:16 2011 (4D79A6FC)
fffff880`07749000 fffff880`07755000   Dxapi    Dxapi.sys    Mon Jul 13 17:38:28 2009 (4A5BC574)
fffff880`07755000 fffff880`07763000   crashdmp crashdmp.sys Mon Jul 13 18:01:01 2009 (4A5BCABD)
fffff880`07763000 fffff880`0776f000   dump_dumpata dump_dumpata.sys Mon Jul 13 17:19:47 2009 (4A5BC113)
fffff880`0776f000 fffff880`0777a000   dump_msahci dump_msahci.sys Sat Nov 20 03:33:58 2010 (4CE7A416)
fffff880`0777a000 fffff880`0778d000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 17:21:51 2009 (4A5BC18F)
fffff880`0778d000 fffff880`0779b000   monitor  monitor.sys  Mon Jul 13 17:38:52 2009 (4A5BC58C)
fffff880`0779b000 fffff880`077be000   luafv    luafv.sys    Mon Jul 13 17:26:13 2009 (4A5BC295)
fffff880`077be000 fffff880`077df000   WudfPf   WudfPf.sys   Sat Nov 20 03:42:44 2010 (4CE7A624)
fffff880`077df000 fffff880`077f4000   lltdio   lltdio.sys   Mon Jul 13 18:08:50 2009 (4A5BCC92)
fffff880`08a00000 fffff880`08a18000   NisDrvWFP NisDrvWFP.sys Wed Apr 06 14:08:53 2011 (4D9CC855)
fffff880`08a1e000 fffff880`08a87000   srv2     srv2.sys     Thu Apr 28 21:05:46 2011 (4DBA2B0A)
fffff880`08a87000 fffff880`08b1f000   srv      srv.sys      Thu Apr 28 21:06:06 2011 (4DBA2B1E)
fffff880`08b1f000 fffff880`08b28000   gdrv     gdrv.sys     Thu Mar 12 21:22:29 2009 (49B9D175)
fffff880`08b28000 fffff880`08b59000   WUDFRd   WUDFRd.sys   Sat Nov 20 03:43:32 2010 (4CE7A654)
fffff880`08b7e000 fffff880`08bef000   spsys    spsys.sys    Mon May 11 11:20:58 2009 (4A085E7A)
fffff880`08bef000 fffff880`08bff000   MpNWMon  MpNWMon.sys  Wed Apr 06 14:07:23 2011 (4D9CC7FB)
fffff960`000c0000 fffff960`003d3000   win32k   win32k.sys   Fri Jun 10 21:06:57 2011 (4DF2DBD1)
fffff960`005c0000 fffff960`005ca000   TSDDD    TSDDD.dll    Mon Jul 13 18:16:34 2009 (4A5BCE62)
fffff960`006a0000 fffff960`006c7000   cdd      cdd.dll      unavailable (00000000)
fffff960`00930000 fffff960`00991000   ATMFD    ATMFD.DLL    Sat Feb 19 02:00:32 2011 (4D5F86B0)
The pattern on most of these minimumps seems to point me towards your GenuinIntel driver. I'm sure ZigZag will be helping you out soon though.

You aren't overclocking your processor are you?
 
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Thank you for your reply Ace. I haven't tried updating the BIOS. I don't like fiddling unless I have some idea what I am doing. I haven't even tried resetting my overclocking settings. I was guided through putting the overclock settings on but aren't really sure how to make it all standard again.

I believe this board can have two BIOS settings, does that mean I can keep my overclock settings and have standard ones to choose from? If so, I don't know how to do it.

Regards,

Graham
 
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I was wondering because I was taking a look at the stats and the frequency was something around 4000 lol. The ratio was at 1.74 I believe from the normal level it was supposed to be at which was around 2300.

I know i7's overclock really well though. I've seen them go above 4Ghz lots of times.

Edit: I was wrong, I just guessed from what I seen trying to remember the numbers
Code:
Expected Frequency: 2800
  Actual Frequency:     4000
  Overclock Ratio:      1.42
 
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zigzag3143

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Hi zigzag,

thanks for your reply. I have done the tests you mentioned and nothing showed up. I have stripped and cleaned out the computer and reaeated all the cards and memory. Windows actually had a complete reinstall a couple of months ago. I had the problem before and after this though.

One other thing that showed after about half a dozen dumps was that it said there was a malfunctioning unknown USB device. I think it was on port 3 number 8 but I didn't know which port this was.

After connecting up and switching on for the first time it kept spinning the fans and stopping repeatedly. I swapped the memory a few more times and also left the internal USB plugs disconnected. One feeds an internal memory card reader and the other two connect to the front USB ports. They are disconnected at the moment and the computer is running.

Motherboard is a Gigabyte GA-X58A-UD3R revision 2 with 3x2gb Geil memory and a Crucial 128gb SSD for the boot drive.

I have attached some more minidumps in case it is of help as you said you couldnt do much with one.

Should I try and update the BIOS?

thanks again,

Graham
Graham

Since the newest crash had Bluerayripper.exe running when the crash occurred, and is still blaming hardware, I would suspect that is the case. What external devices do you have, and which are unpowered (no AC adapter)?
 
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Graham

Since the newest crash had Bluerayripper.exe running when the crash occurred, and is still blaming hardware, I would suspect that is the case. What external devices do you have, and which are unpowered (no AC adapter)?
Hi zigzag,

Nothing as far as I know. I have 3 printers with mains, netgear router and d-link switch with their own power. IPad/iPod cable, not connected to anything when problems occurred. Microsoft cordless keyboard and mouse. Internal is Crucial 128gb SSD for boot. WD 1tb for programs and backup. Internal hot swap caddy with WD 1tb for more backup. Sweex card reader.

Because of the malfunction showing up with an unknown USB device I have left all 3 internal USB plugs disconnected. Two are for the front panel USB's and one is for the Sweex internal card reader. This USB error only showed up after repeated BSOD's.

Touch wood, but it has been running for eight hours now without a crash.

I did remove and replace the internal battery and pressed the CMOS clear button, would I have lost my over clocking settings by doing this?

Another point, because the dumps only occurred when using the DVD writer for reading discs I replaced it with the Blu ray reader in case the drive was causing the problem. It did actually take about three to four hours to give me the first crash on Saturday. Could it be heat related? At the moment the side cover is still off.

Regards

Graham

Edit. Power supply is a Corsair 650w. Graphics card is a Radeon 5770

Something else the computer had always done on boot up until I managed to turn it off in the set up menu was that one of the Gigabyte utilities always wanted to make changes to my SSD drive. Didn't seem to make any difference whether I selected yes or no. Turned this off ages ago.
 
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I did remove and replace the internal battery and pressed the CMOS clear button, would I have lost my over clocking settings by doing this?
If you were getting 0x124 bsods and you were overlcocking I'd say you need to boost your vcore some. Whenever trying to troubleshoot BSODs always remove any overclocking.
 
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Hi,

I used the computer for converting dvd's for the last two evenings without any crashes. This evening it crashed twice after being woken up from sleep mode. I remembered that it had done this a couple of times before. These crashes occurred without using the Blu ray drive.

I would like to remove the over clocking settings and put it back to standard but am not too confident in doing this. Also, I don't want to lose my over clocking settings in case I want to put them back on.

Anybody got any guides or tips on how to put back to standard and also how to keep my over clocking settings. Apparently this m/b can handle dual bios. Any help appreciated.

Is it worth raising my vcore voltage a bit as suggested first just to see if it helps. If so, by how much should I try.

Thanks

Graham
 
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If your going the vcore way raise it by the tiniest amount and then run occt for over an hour. Monitor the temps. If it fails turn it up some more and so on.

Otherwise go ito the bios and load optimized defaults to remove the overclock.
 
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Hi,

I think I must have lost my over clock settings when I reset the CMOS???

I can't adjust anything yet because I am using a wireless keyboard so pressing keys to select options don't work until the computer has booted up. I think I have an old corded one somewhere.

I am running OCCT at the moment.(the top setting CPU:OCCT) My intel i7 CPU 930 2.8ghz processor was running at about 1680 while idle and is now running at 2833.6 (1.2% overclock) during testing and the bus frequency is 134.9 (1.5% over clock) .

CPU temps are 55 to 58
vcore is 1.23
3.3v is 3.36
5v is 5.03
12v is 9.92 fluctuating slightly. Is this too low and is it something I can adjust?

So it seems as if my machine is now not over clocked but it has still crashed.
Not really sure what to do next, anybody got any recommendation

Thanks,

Graham
 
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Hi.

after cleaning out the computer, reseating the cards and memory the computer had been fairly stable. But on the 24th there were 3 BSOD's. This time it was not while using the DVD drive but just after waking up the computer from sleep mode.

I had another one on the 27th, this time while trying to read the first disc.

I have had these problems almost since day one and have just checked when I purchased the parts, it was despatched 1 year and 3 days ago so has been in my hands exactly one year. I will contact the supplier and see wahat they will do.

I didn't do anything about it until now because I rarely use the DVD drive, it is now being used a lot for converting DVD's for the iPad and the problems are exacerbated.

Anyone got any further advice on what I should try. I have attached the three consecutive minidumps from the wake up from sleep mode and the one during DVD reading. Pleaase see my previous post regardind the OCCT test

thanks a lot

Graham
 

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zigzag3143

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Hi,

Anyone got any info regarding my latest mini dumps,

Thanks,

Graham

Three of four point to memory management. If you haven already run memtest and driver verifier please do

Memory corruption probably caused by a driver. please run these two tests



1-Memtest.


*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.



2-Driver verifier


I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
 
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Hi zigzag,

I ran the memtest program and after two passes I went out for the evening leaving it running. On my return it had just finished seven passes without any errors.

I then attempted the second "verifier" test. I don't know if it has worked as planned. The instruction "Then select all drivers NOT provided by Microsoft and click "Next"" didn't give an option of clicking next, so I just clicked finish after selecting the non microsoft drivers and rebooted the system. It was running for about two days solid before I let it go into sleep mode.

Now I don't know if this test was working properly but I can't get it to crash at all. I left it running all night with itunes running and all day with a CD playing. I even managed to copy 4 DVD's on the trot. I let the computer go to sleep to test it on wake up because it only crashes just after waking up or when reading and converting DVD's.

I shall probably have to wait again until it fails before reporting again.

Two questions.

How do I know if I ran the verifier test properly?

Do I have to do anything to stop the verifier test running or was it a once only test and will return to normal after another reboot?

Thanks again,

Graham
 
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zigzag3143

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Hi zigzag,

I ran the memtest program and after two passes I went out for the evening leaving it running. On my return it had just finished seven passes without any errors.

I then attempted the second "verifier" test. I don't know if it has worked as planned. The instruction "Then select all drivers NOT provided by Microsoft and click "Next"" didn't give an option of clicking next, so I just clicked finish after selecting the non microsoft drivers and rebooted the system. It was running for about two days solid before I let it go into sleep mode.

Now I don't know if this test was working properly but I can't get it to crash at all. I left it running all night with itunes running and all day with a CD playing. I even managed to copy 4 DVD's on the trot. I let the computer go to sleep to test it on wake up because it only crashes just after waking up or when reading and converting DVD's.

I shall probably have to wait again until it fails before reporting again.

Two questions.

How do I know if I ran the verifier test properly?

Do I have to do anything to stop the verifier test running or was it a once only test and will return to normal after another reboot?

Thanks again,

Graham

Hi Graham good news on memtest.

You can type verifier /query when driver verifier is running to tell whaat drivers it is examining, and if it is running at all.

Ken
 

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