BSOD Help

[Boiuthh]

So I've been having a lot of BSOD these last couple of days while playing Diablo 3. I had some before that but I thought I had it fixed. Now I have had about 5 BSOD in the last 5 days.

About 2 weeks ago I ran Memtest for about 10 hours and it didnt find anything. Today I reinstalled graphic drivers and audio drivers. Appearently this didnt help since I crashed just a couple of hours later.

What should I do next?

 

[Shintaro]

Hi,
As you are playing gmes, start with updating DirectX. That is what the last couple of mini dumps report as a problem.

After the install of Direct X, do some testing, then let us know how it goes.

 

[Boiuthh]

I forgot to say that I tried updating DirectX. All it said was that the latest version already was installed. Is there any way to re-install it?

 

[Shintaro]

Then, I would suggest that you uninstall it then re-install it.(Uninstall, reboot, re-install)

There might be another problem, but lets start with the re-install of DirectX.

 

[Shintaro]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+76

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  [B]dxgmms1.sys[/B] <------- Direct X

DEBUG_FLR_IMAGE_TIMESTAMP:  4d3fa174

STACK_COMMAND:  .cxr 0xfffff88005d94f10 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+76

BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+76

Followup: MachineOwner
---------

 

[Boiuthh]

I cant seem to find a way to uninstall directx. All I can seem to find are secondary programs that will remove it. Should I do this?

 

[Shintaro]

Another tip: Run c:\windows\system32\dxdiag.exe

It should say that you are on Direct X 11

 

[Shintaro]

My apologies . Direct X is part of Win 7 OMG Oh dear!!!!Time for another coffee.

Download the latest video driver. Uninstall, reboot, re-install.

My sincere apologies for my mistake.

 

[Boiuthh]

No worries
I reinstalled the drivers ~5 hours ago. And one hour later I got a bsod.

 

[Shintaro]

This site: http://sea.battle.net/support/en/article/D3supportedvideo

Says that there are specific supported cards.

UNsupported video cards:
http://sea.battle.net/support/en/article/diablo-iii-unsupported-video-card-list

What is your video card??

 

[Boiuthh]

I got a Radeon HD 6950 that is about a month old. After I got it I reformatted and did a clean install of windows.
The bsod have also occurred while playing other games and, iirc, while watching videos.

 

[Shintaro]

If you are sure that you uninstalled the video driver, rebooted, reinstalled it didn't work, then the fault must be somewhere else.

What is the system hardware?
Are you overclocking?

 

[Boiuthh]

Not overclocking.
This is the "receipt" from when I got the computer:
http://i.imgur.com/li1Of.png
The graphic card is switched out (for HD5950) and I've added 8 more gigs of ram.

 

[Shintaro]

Have you installed the Chipset drivers for the Motherboard?
http://www.gigabyte.com/products/product-page.aspx?pid=3439#dl


Let us know how it goes after that.

 

[Boiuthh]

Not sure if I had installed it previously. Feels like I've spent an eternity on that page.
Installed now and I'll update if anything happends.

Thanks a lot for your help and patience so far

 

[Boiuthh]

So I just got another BSOD. This time I saw something I hadnt seen in previous bsods. What I could see it complained about my USB drivers. Will reinstall those and see what happends.

Attaching the dumpfile from the bsod.
If it is not associated with the usb drivers or if i should do something else please let me know.

 

[Shintaro]

Yes, the USB driver.
A file on your system: usbehci.sys Tue Jul 14 10:06:30 2009
was reported as being the fault by the mini dump. See the date 2009.

I know you have spent a lot of time on the Giga-byte site, but have you updated ALL the drivers?
What about windows updates?

 

[Boiuthh]

Have not installed the SATA RAID ones. Should I do that?

 

[Shintaro]

Do you have SATA Raid? If you don't then no.

 

[Shintaro]

Were you using the USB when it Blue Screened? Was it a USB 3.0 device?