Beware upgrading an HP from Vista

Discussion in 'alt.windows7.general' started by Russ, Jan 8, 2010.

  1. Russ

    Russ Guest

    Just bought a new HP last year, too early to qualify for the free
    upgrade from HP. No problem, I just bought the upgrade. Only issue I
    am having is with HP's own Total Care Advisor. Under Vista, when you
    used it, you would be directed to HP's help files, web pages,
    whatever. After the upgrade Microsoft takes over and up pops windows
    that are totally unrelated to whatever you linked from.

    Went online to HP and they are no help at all. There only
    recommendation was to restore the system to Vista. I asked him if
    their new systems that ship with Win7 have the Total Care Advisor and
    he said yes. Yet there are no plans to generate a fix for this? No
    more HP products for me!
    Russ, Jan 8, 2010
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  2. *gah* Do you stub your toe on a sidewalk, and proclaim, "I'll never walk
    down THAT sidewalk again!"? It doesn't even sound like you made very much
    effort, before giving up. Keep trying, keep looking. The odds are very
    high, that you'll eventually find a good solution.
    Lord Vetinari, Jan 8, 2010
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  3. Why do you want all that HP crap on your PC? Wipe your PC clean, get rid of
    Vista, install Windows 7 and you shouldn't worry about their "Total Care
    Advisor" which is crap anyway. No need to ever visit any of HP's help
    files. The only thing you will need is video and sound drivers. You can
    get that from their site without being directed using their crummy software.

    I wouldn't want any HP software or garbage on my PC if I had an HP computer
    which I would never purchase in the first place.
    Bill Yanaire, ESQ, Jan 8, 2010
  4. HP is just bloatware anyway.
    Van Chocstraw, Jan 8, 2010
  5. Just remove it because it was intended to be used with Vista, only
    install HP software that is needed for Windows 7 if there is any
    that is? My Compag with Vista had all the Win7 software drivers needed
    on either the win7 install DVD or else from windows update.
    Patrick Phillips, Jan 9, 2010
  6. Russ

    Walter R. Guest

    That's more easily said than done. I bought an HP computer with windows 7 in
    the 64 bit version.

    If I would do a clean install with generic Windows 7, I will have no drivers
    for the HP proprietary 64 bit hardware, such as motherboard, chipset, audio,
    video, lan. Maybe your advice is somewhat precipitous.
    Walter R., Jan 9, 2010
  7. Russ

    PeeCee Guest


    Bill's advice is 'very' valid as it is well recognised that HP along with
    most of the big OEM's load their PC's up with crap in the name of 'extra
    I read a magazine test recently (sorry can't remember which) where they took
    PC's from HP/Compaq, Dell, IBM, Asus, Acer.... and compared their startup
    times a) as delivered b) with a clean install of Windows 'without' the
    proprietary crap.
    In all cases they started faster, some only marginally so because they
    didn't have much crapware in the first place.
    OTOH as far as I remember HP's were as much as 30-40% faster without the
    'crap' apps like 'Total Care Advisor'

    Drivers for Win7 are 'not' an issue for new HP PC's, they are all posted on
    HP's website.
    Sure 'old' hardware won't have Win7 drivers but they wouldn't be capable of
    running Win 7 anyway.
    I took a sample of a new HP PC on their website and the Win 7 drivers were
    all there (p6000 series)

    Bills comment about not buying an HP in the first place also has some merit
    though I think in this case he hasn't explained precisely why.
    From my recent experience HP Consumer grade PC's and Laptop's have dropped
    in quality.
    e.g. ask some tech's about the HP DV series of Laptops and how many
    motherboards they've had to replace.
    Ask how forthcoming HP is about warranty issues the day after the warranty
    expires (Atila the Hun comes to mind)
    It's also interesting to note a significant number of motherboards made by
    ECS for HP show up in the dead category.
    YET the same motherboards installed as an ECS branded motherboard are as
    reliable as Asus or Gigabyte.
    One has to speculate what corners were cut by HP when they ordered the OEM
    boards from ECS.

    It was also interesting to note the survey done by an Insurance company on
    the brands that failed under their extended warranty policies.
    Most reliable was Toshiba&Asus; Dell, IBM, Acer & co took up the middle
    ground, BOTTOM of the pile was good old HP/Compaq.

    Another observation I've made is with hard drives.
    There are a lot of drives out there with 2-3 year factory warranties.
    If they die in that period the factory will replace them no questions asked.
    Take the same drive (brand & model) from an HP PC, run the serial number
    through the factories warranty checker and it will tell you to refer to HP.
    Not surprisingly if it's out of HP's standard 12 month warranty HP 'WILL
    NOT' replace the drive, even though the same drive bought through other OEM
    channels would still be in warranty.

    Bill Hewlett and Dave Packard must be spinning in their graves at what has
    happened to their reputation.

    PeeCee, Jan 9, 2010
  8. Russ

    John Guest

    I bought an HP in November and blew Vista away to load Win7, no issues.
    I kept the HP partition just in case I needed anything, which I did (it
    had all the drivers). The key here maybe I didn't upgrade from Vista
    but like like others have said, the HP stuff is not required once you
    have the drivers.
    John, Jan 9, 2010
  9. Russ

    Walter R. Guest

    Thank you, Paul, for your very interesting comments. If I had known what I
    was getting into with HP, I would certainly not have bought a computer from
    them. There must be 30 crapware programs on my computer, with Norton leading
    the line.

    I think I will be adventurous and do a clean install with a generic Win 7
    disk. They just returned my computer after a warranty repair: New hard
    drive, new DVD recorder, new on/off switch assembly. Wonder what's next.

    You referred to a "P 6000 Series". What is that and should I know about it?

    My computer is an HP CQ5210Y. Any idea where I can find my drivers?

    Thanks for your input!
    Walter R., Jan 9, 2010
  10. Russ

    Student Guest

    Student, Jan 9, 2010
  11. Russ

    Walter R. Guest

    Walter R., Jan 9, 2010
  12. Russ

    Al Smith Guest

    Everyone should learn to fix their own computer problems using
    Google and a Phillips screwdriver. Seriously, all these "Total
    Care" plans are unnecessary. A newsgroup such as this one is where
    the answers are.

    Al Smith, Jan 9, 2010
  13. Russ

    Stewart Guest

    You mean just like the answer that the OP has gotten from this group?
    Stewart, Jan 11, 2010
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