"Windows Explorer has Stopped Working."


P

Peter Jason

Win7 SP1 Nvidia/GeForce

This is happening all the time when I try to
rename or create folders in the left-hand pane of
Windows Explorer. As far as I can tell this
started about the time I upgraded Nvidia/GeForce.

The error message:

***
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: SHLWAPI.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c9ab
Exception Code: c0000005
Exception Offset: 000000000000ae72
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 5153
Additional Information 2:
5153391cec0e13ae4316d612a7b5722b
Additional Information 3: 8036
Additional Information 4:
8036d72c1f9979c6c8c0938fcaed392a
***

Is there any way to fix this?

Peter
 
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F

Fokke Nauta

Win7 SP1 Nvidia/GeForce

This is happening all the time when I try to
rename or create folders in the left-hand pane of
Windows Explorer. As far as I can tell this
started about the time I upgraded Nvidia/GeForce.

The error message:

***
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: SHLWAPI.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c9ab
Exception Code: c0000005
Exception Offset: 000000000000ae72
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 5153
Additional Information 2:
5153391cec0e13ae4316d612a7b5722b
Additional Information 3: 8036
Additional Information 4:
8036d72c1f9979c6c8c0938fcaed392a
***

Is there any way to fix this?

Peter

Is this useful?
http://www.tomshardware.co.uk/forum/76064-45-windows-explorer-crashing-shlwapi

Fokke
 
P

Paul

Fokke said:
If it involves thumbnails, there are a couple
tools here for looking at them. One for newer,
one for older OSes.

http://code.google.com/p/thumbcache-viewer/
http://code.google.com/p/thumbs-viewer/

One of the web pages also has advice on how
to clean out the thumbnails. It looks like
it might be available on later OSes. My
WinXP has no "Disk Cleanup" entry for thumbnails
that I can see. But the later OSes might.

HTH,
Paul
 
J

Jim

Explorer crashes are most often caused by programs with a shell
extension for a contextual menu item and as 'shlwapi.dll' stands for
Shell Light-Weight API dll, it makes me think this is a problem with a
shell extension. You said that the problem started when you updated
NVidia which has a contextual menu entry. This may be the problem. You
could use ShellExView and disable the NVidia contextual menu entry and
see if it fixes the problem. It also could be a different shell
extension so you could try selectively disabling other contextual menu
items using the process of elimination until the problem is found. I
also had a lot of explorer crashes until I disabled the Dropbox
extension, now I have no problems.

Jim
 
J

Jim

Explorer crashes are most often caused by programs with a shell
extension for a contextual menu item and as 'shlwapi.dll' stands for
Shell Light-Weight API dll, it makes me think this is a problem with a
shell extension. You said that the problem started when you updated
NVidia which has a contextual menu entry. This may be the problem. You
could use ShellExView and disable the NVidia contextual menu entry and
see if it fixes the problem. It also could be a different shell
extension so you could try selectively disabling other contextual menu
items using the process of elimination until the problem is found. I
also had a lot of explorer crashes until I disabled the Dropbox
extension, now I have no problems.

Jim
Here are a couple of links that may help:

http://www.davescomputertips.com/how-to-diagnose-and-possibly-fix-windows-explorer-crashes/

http://www.sevenforums.com/crash-lockup-debug-how/104768-troubleshooting-explorer-exe-crashing-issues.html

Jim
 
P

Peter Jason

On Tue, 03 Sep 2013 18:15:28 +1000, Peter Jason

Many thanks to all.
I downloaded the "ShellExView" from
http://www.nirsoft.net/utils/shexview.html
and ran it.

As suggested at Nirsoft, I displayed all the
relevant shell files (ie the non-Microsoft ones)
and hacked thru and disabled the latest ones one
by one.

The Nvidia ones were innocent, but the culprit
turned out to be....

FlingContextMenu Yes Context Menu No No
No No No No C:\Program Files
(x86)\NCH Software\Fling\fldll64.dll
{A15A5877-34E6-470D-8D61-45FB4BF771B9} 11-Aug-13
11:08:44 AM 11-Aug-13 11:08:46 AM No *,
Folder, opensearchfilefolderresult A 92,160
No

which is part of an FTP program.

I'll try removing the 'Fling' software, but should
I re-enable the shell first?



Peter
 
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P

Peter Jason

http://code.google.com/p/thumbcache-viewer/
http://code.google.com/p/thumbs-viewer/

One of the web pages also has advice on how
to clean out the thumbnails. It looks like
it might be available on later OSes. My
WinXP has no "Disk Cleanup" entry for thumbnails
that I can see. But the later OSes might.

HTH,
Paul

Many thanks to all.
I downloaded the "ShellExView" from
http://www.nirsoft.net/utils/shexview.html
and ran it.

As suggested at Nirsoft, I displayed all the
relevant shell files (ie the non-Microsoft ones)
and hacked thru and disabled the latest ones one
by one.

The Nvidia ones were innocent, but the culprit
turned out to be....

FlingContextMenu Yes Context Menu No No
No No No No C:\Program Files
(x86)\NCH Software\Fling\fldll64.dll
{A15A5877-34E6-470D-8D61-45FB4BF771B9} 11-Aug-13
11:08:44 AM 11-Aug-13 11:08:46 AM No *,
Folder, opensearchfilefolderresult A 92,160
No

which is part of an FTP program.

I'll try removing the 'Fling' software, but should
I re-enable the shell first?



Peter
 
J

Jim

On Tue, 03 Sep 2013 18:15:28 +1000, Peter Jason

Many thanks to all.
I downloaded the "ShellExView" from
http://www.nirsoft.net/utils/shexview.html
and ran it.

As suggested at Nirsoft, I displayed all the
relevant shell files (ie the non-Microsoft ones)
and hacked thru and disabled the latest ones one
by one.

The Nvidia ones were innocent, but the culprit
turned out to be....

FlingContextMenu Yes Context Menu No No
No No No No C:\Program Files
(x86)\NCH Software\Fling\fldll64.dll
{A15A5877-34E6-470D-8D61-45FB4BF771B9} 11-Aug-13
11:08:44 AM 11-Aug-13 11:08:46 AM No *,
Folder, opensearchfilefolderresult A 92,160
No

which is part of an FTP program.

I'll try removing the 'Fling' software, but should
I re-enable the shell first?



Peter
I'm not familiar with that program but usually you don't have to
uninstall the program, just disable the contextual menu item in
Shellexview to stop the explorer crashes.

Jim
 
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P

Peter Jason

I'm not familiar with that program but usually you don't have to
uninstall the program, just disable the contextual menu item in
Shellexview to stop the explorer crashes.

Jim
Thanks, I just deleted it. All is still well.
Peter
 

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