R
Roger Mills
Many thanks to everyone who replied to my original post. Quite a lively
discussion!
A day or so before I posted the OP I tried to contact Trusteer Support
to ask how to uninstall Rapport but I hadn't received a reply - hence my
post here.
I managed to get rid of the symptoms by using a free program called
Soluto, which I happened to have installed not long ago. One of its
features is to list everything which is loaded at boot time - giving an
opportunity to disable anything you don't want. I told it to disable
Rapport and then re-booted and - hey presto - I couldn't find any
evidence of any Rapport-related tasks/services running, and there were
no more reported crashes.
But the program was still on my hard disk, of course.
Then I did eventually get a reply from Trusteer, claiming that the
latest version[1] of Rapport would fix the problem, but also giving a
link to their Safe Uninstaller if I really wanted to get rid of it -
which I did!
I ran the Safe Uninstaller, and it's gone - yippee! OK, there appear to
be a few orphaned registry entries left, but they'll get cleaned up when
I next do a purge.
[1] I'm not sure *how* late, because the problematic version was only
installed - by some automatic process I don't remember signing up to! -
a couple of day ago.
--
Cheers,
Roger
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Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
discussion!
A day or so before I posted the OP I tried to contact Trusteer Support
to ask how to uninstall Rapport but I hadn't received a reply - hence my
post here.
I managed to get rid of the symptoms by using a free program called
Soluto, which I happened to have installed not long ago. One of its
features is to list everything which is loaded at boot time - giving an
opportunity to disable anything you don't want. I told it to disable
Rapport and then re-booted and - hey presto - I couldn't find any
evidence of any Rapport-related tasks/services running, and there were
no more reported crashes.
But the program was still on my hard disk, of course.
Then I did eventually get a reply from Trusteer, claiming that the
latest version[1] of Rapport would fix the problem, but also giving a
link to their Safe Uninstaller if I really wanted to get rid of it -
which I did!
I ran the Safe Uninstaller, and it's gone - yippee! OK, there appear to
be a few orphaned registry entries left, but they'll get cleaned up when
I next do a purge.
[1] I'm not sure *how* late, because the problematic version was only
installed - by some automatic process I don't remember signing up to! -
a couple of day ago.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.