Trusteer Rapport problems [OT in uk.d-i-y]

R

Roger Mills

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
 
P

Philip Herlihy

(e-mail address removed)-september.org>, timdownie2003
@nospampleaseyahoo.co.uk says...
Sorry, no. But thanks for the warning. ;-)

Tim
Click to expand...
+1
 
P

Peter Taylor

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Click to expand...
I suspect the only sure way would be to back up everything and reinstall
Windows.
 
R

RJH

Sorry, no. But thanks for the warning. ;-)
Click to expand...
An utter world of pain when I tried using it a couple of years back on a
Mac. Spent hours with bank and software support. Removed it.

Rob
 
D

Dave-UK

Roger Mills said:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?
Click to expand...
RBS foisted that crap on me a few years ago and I got so fed up with it
leaving randomly-named folders everywhere I removed it.
Maybe when you tried a system restore it screwed up the uninstall routine.
Try re-installing it then uninstalling again.
 
M

Mellowed

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Click to expand...
Try Advanced Uninstaller Pro http://www.advanceduninstaller.com/ (Free).
After the basic uninstall it searches the Registry and other places to
get rid of remnants. Don't know if it will fix the problem, but the
price is right.
 
R

Roger Mills

RBS foisted that crap on me a few years ago and I got so fed up with it
leaving randomly-named folders everywhere I removed it.
Maybe when you tried a system restore it screwed up the uninstall routine.
Try re-installing it then uninstalling again.
Click to expand...

Thanks - but unlikely. The restore attempt was my *final* act - it
wouldn't uninstall *before* that.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
 
1

123Jim

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Click to expand...
Try re-installing the program and then dropping to safe mode to remove it.
 
R

R. C. White

Hi, Roger.
I decided that enough was enough and that its nuisance value exceeded its
usefulness - so I tried to get rid of it.
Click to expand...
Yes, I remember Rapport - and not fondly. :^{

One bank, BBVA Compass, provided that application free so I used it for
perhaps a year, about 5 years ago. It was intrusive and created hassles
with few benefits, so far as I could tell. As I recall, it took some effort
to remove it, but I don't recall the details. I don't miss it!

Part of the reason I don't remember how I got rid of it is that I've
upgraded my computer, both hardware and Windows - and Quicken - several
times since then and those migrations might have completed the removal
process for me.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2012 (Build 16.4.3505.0912) in Win8 Pro


"Roger Mills" wrote in message
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
 
B

Bill

Roger Mills said:
Thanks - but unlikely. The restore attempt was my *final* act - it
wouldn't uninstall *before* that.
Click to expand...
I installed it on an XP machine about 2 years ago, and found it slowed
down Firefox, especially when using banking related services eg Paypal,
and also caused FF to close suddenly and unexpectedly.

I asked on their forum, but had no response. I may have contacted them,
but can't find any record of this now.

I lived with it for about a year till the end of 2011, then got annoyed,
and removed it.

Unfortunately, I can't remember how, but I remember having to have 2
attempts before it was "gone".
After this there was one service still running, visible in Autoruns (the
SysInternals program), which I stopped some weeks or months later. I
have just checked this old machine, and some folders and files are still
there.

After the "removal" all the Firefox problems disappeared, so I assume
the remaining service and folders didn't cause trouble.

There are a few removal methods listed on the Trusteer site, the basic
method, via safe mode and via removal software that they send you. I
can't find the removal software on the old machine, so I assume I didn't
get as far as needing that.

I won't ever put it back, but my bank nags about it every time I log on.
 
R

Roger Mills

Try Advanced Uninstaller Pro http://www.advanceduninstaller.com/ (Free).
After the basic uninstall it searches the Registry and other places to
get rid of remnants. Don't know if it will fix the problem, but the
price is right.
Click to expand...
I'll give it a go - thanks.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
 
E

Ed Cryer

Roger said:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Click to expand...
HSBC are still pushing the stuff.
They also have an online advisor; Ask Olivia.
http://tinyurl.com/d7cm9w8
It's worth a try asking the lass how to uninstall it.

Ed
 
R

Ramsman

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Click to expand...
Thanks for the warning. I'd already decided I probably didn't need it
anyway.

Santander suggest I install it every time I log on. What's a good (i.e.
bad) Spanish phrase for telling them to go away?

And the rate of interest on their savings accounts is crap.
 
T

Tim Streater

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.
Click to expand...
Mmmm. Another reason I'm glad I use a Mac. In any case, Safari
automatically warns me if I'm going to a suspicious site and gives me
the option of going there or not.
 
R

Roger Mills

HSBC are still pushing the stuff.
They also have an online advisor; Ask Olivia.
http://tinyurl.com/d7cm9w8
It's worth a try asking the lass how to uninstall it.

Ed
Click to expand...
Thanks. I had a go but all she said was:

"I know you're asking about trusteer rapport, but I'm not sure of your
exact question. Please visit Trusteer Rapport for more information."

!!
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
 
C

Chris Bartram

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.
Click to expand...
I can say for sure it's a vile, useless resource hog.
 
M

Mike Barnes

Ramsman said:
Santander suggest I install it every time I log on. What's a good (i.e.
bad) Spanish phrase for telling them to go away?
Click to expand...
My Spanish is crap, but using Google Translate: "Su servicio es una
porquería. Me gustaría cerrar todas mis cuentas inmediatamente".

You know it makes sense.
 
G

Gene E. Bloch

Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Click to expand...
Just a couple of remarks, for what they're worth...

A couple of replies suggested reinstalling the software and then trying
to uninstall it again, but you seemed skeptical.

That is often a good idea, in that, if your uninstaller has gotten
messed up, reinstallation will set up the uninstaller properly - under
normal circumstances.

I used to have Norton Antivirus. That is also very hard to uninstall,
but at least Norton provides at their site a tool to uninstall its
software. Perhaps Trusteer has something comparable.

Other than that, I hope you don't have to resort to a stick of dynamite.
 
P

Paul

Roger said:
Anyone out there using this evil pernicious bit of software?

In case you haven't come across it, it is supposed to protect you when
using on-line banking by warning you if you inadvertently enter your
banking passwords into bogus sites, as used by phishing expeditions.
It's often provided free by banks "for your own good". Mine was provided
by Nationwide.

So far so good. Except that it uses a lot of system resources *and*
embeds itself into the kernel of your OS - like a rootkit virus - making
it difficult to get rid of.

I have had it installed on my (W7 32-bit SP1) system for a couple of
years without too much ado *but* it has just updated itself (to
v3.5.1205.20) and keeps crashing. Every time it crashes, it freezes my
browser (Firefox) for a few seconds. Then it attempts to re-start every
couple of minutes and crashes again . . .etc.

I decided that enough was enough and that its nuisance value exceeded
its usefulness - so I tried to get rid of it. Nothing I have tried so
far has worked. Although the application itself will not run, there are
remnant processes and services still running, and these refuse to be
stopped in Task Manager.

I've tried to uninstall the application in Control Panel/Programs and
Features. It goes through the motions but doesn't *actually* uninstall.

I've tried doing it in Safe Mode but that can't find the Installer
program to do the uninstalling.

I've tried restoring the system to a restore point prior to the update.
Again it goes through the motions but then reports that it was unable to
complete the restore - so nothing has been changed!

Anyone else had similar problems? Have you managed to sort it? If so, how?

TIA.
Click to expand...
http://krebsonsecurity.com/2010/04/a-closer-look-at-rapport-from-trusteer/

"Our software integrates into the bank’s site and communicates with the
[Rapport] software installed on customer machines, and the two of them
can work together so that the bank can effectively measure what the
software does on the customer’s desktop. Whenever the customer logs
into the bank’s site, the bank knows whether Rapport is there, whether
it’s up to date, whether its been attacked or compromised."

"We’re basically pushing updates almost on a weekly basis. These are
not signature updates, but updates to our security mechanisms to the
way the product works."

"Trusteer recently built a new component into Rapport called Flashlight,
which tries to give partner banks the ability to remotely check to see
if their customers’ systems are infected with malicious software."

Simply, amazing.

What doesn't it do ?

Does the bank know my shoe size now ?

*******

It even uses a Captcha during removal :)

Apparently, you can also contact their support, and their support
offer to log into the machine, to "fix problems". I mean, they're
already inside your machine, so why shouldn't they be inside your
machine ?

http://www.trusteer.com/support/uninstalling-rapport-windows-vista-and-windows-7

The Krebs article indicates that eventually, the Rapport software will be
specifically attacked. Maybe the reason it is crashing, is the Rapport
software has been "tipped over" by something, rather than the Rapport
software having a bug.

Paul
 
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