Periodic Bsod, 0x00000124+ Hal.dll

[Troels]

Hey Guys.

I'm getting some random BSODs. Sometimes I've gotten 2 within a couple of days and sometime i can go 2 weeks without one.

The BSODs can happen at any moment. Sometimes watching a movie, sometimes doing nothing at all but I would estimate that maybe 60% happens when I'm playing a game.

I have attached a zip with 2 dump files. Before today the last BSOD was 14 days ago. They seem to be caused by the same issue as far as i can tell though.

I'll be happy to supply any information I may have forgotten

Edit: When i first started getting these BSODs around 6 months ago I had not changed any hardware or installed any new software in a long time.

I'm running Ad-Aware antivirus, Superantispyware active and using Malwarebytes to scan every 2 weeks or so. I never find anything.

 

[aaronsandler420]

Hey there,

Thanks for posting your query regarding your BSOD 0x00000124+ Hal.dll. I will appreciate if you could provide me detailed information about your computer specifications- both hardware and software. Anyways, based on your query the following solutions will be helpful for you:


Check for problems with your computer memory. Use the Windows Memory Diagnostic tool:

1. Click Start, type "memory" in the Search Box.
2. Open the "Windows Memory Diagnostic".
3. Click "Restart now and check for problems".


Make sure the Virtual Memory is not system-managed. Meaning, set a custom size for your Virtual Memory. To do so, go to the System Properties dialog and adjust it accordingly. PCFresher tool will be extremely helpful to resolve ActiveX/ DLL related conflicts that cause BSOD 0x00000124+ Hal.dll.

The steps to re-allocate the Virtual Memory are given below:

1. Right click the Computer icon on your desktop.
2. Select Properties from the context menu.
3. Click “Advanced system settings” link.
4. System Properties dialog will be displayed.
5. Click Settings (Performance) -> Advanced.
6. Click Change (Virtual Memory).
7. Uncheck the box named “Automatically manage the paging file size for all drives”.
8. Select the system drive, usually drive C:\
9. Select “Custom size” option.
10. Increase the current paging file size, and then click Set button.
11. Click OK | OK | OK.
12. Restart your computer for the changes to take effects.


Check problems with your hard disk, i.e. disk read/ write issues that prevent retrieving/ accessing data in the system files.

1. Double click Computer icon.
2. Right click a partition.
3. Select Properties.
4. Click Tools -> Check Now.

Thanks & Regards,
Aaron Sandler.

 

[Troels]

Thanks for your help

Sorry I haven't gotten around to checking earlier but I've been very busy.

No memory errors.
Virtual Memory has been set manually since I installed the computer.
No problems with any of the hard drives.

I had one more BSOD since last. This one happened right as i opened utorrent. I used utorrent probably 15 times since without any issues though.

 

[TrainableMan]

This most recent DMP points to the video driver nvlddmkm.sys from 9/13/2014. Check the PC manufacturer or NVidia for something newer.

Your previous DMPs aren't as clear and since you mentioned the RAM checks out, I would check the event logs for power issues. Is the a laptop or desktop? For a desktop you should make sure your PSU is adequate for your mobo, GPU, HDs, etc. For desktop or laptop it is also possible your HD is being allowed to sleep and you may need to adjust your advanced power settings.

 

[Troels]

It's a desktop.

Got a seasonic platinum 760 and only 1 gpu (gtx 670).
I'm really thinking something with power though.

I'll upgrade to newest nvidia drivers and see if that helps. At the moment I'm on the previous release.

I always turn off all types of sleep. Both system, monitor and HDD's whenever i install my system.

Edit: I also have pretty good cooling. CPU only goes above 35c when I'm gaming and it never goes over 50c.
GPU is around 35c also when not gaming and around 65c max when gaming.

 

[Shintaro]

Mate,


How did you go? Did you solve your issue?

 

[Troels]

No unfortunately it hasn't helped.

I had a BSOD mid december and thought I would try to uninstall superantispyware, to see if that'd help. Since then I have only been running bitdefender. I didn't have another BSOD for 2-3 weeks but just had one last night.
I attached the .dmp file.

Last night it happened while I was watching a stream and nothing else. I had been watching the stream for a couple of hours with nothing else running on my computer and suddenly got the BSOD.

 

[Shintaro]

Mate,

The crash dump is saying that it is a hardware issue.

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800bc10028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.

The records that relate to the CPU error:

===============================================================================
Common Platform Error Record @ fffffa800bc10028
-------------------------------------------------------------------------------
Record Id : 01d02b44f23fc3a3
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 1/9/2015 1:45:03 (UTC)
Flags : 0x00000000

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa800bc100a8
Section @ fffffa800bc10180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Generic
Flags : 0x00
Level : 2
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000002

===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa800bc100f0
Section @ fffffa800bc10240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal

Local APIC Id : 0x0000000000000002
CPU Id : c3 06 03 00 00 08 10 02 - bf fb da 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0 @ fffffa800bc10240

===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa800bc10138
Section @ fffffa800bc102c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : GCACHEL2_ERR_ERR (Proc 1 Bank 5)
Status : 0xbe0000000100110a
Address : 0x00000001b6e6a140
Misc. : 0x0000005084000086

Some testing:

hwInfo Logging:

1. Download hwInfo, if you haven't already from HERE.
2. Right click on HWiNFO64.exe and select "Run as Administrator"
3. Click on "run"
4. Click on "Sensors"
   
5. Click on "Logging Start" Icon
   
6. Choose a location where you can find the file. And choose a name, like MyPC.
7. Click on "Save"

Logging is now running.?

Prime 95 Stress Test.

1. Please download Prime95 from HERE.
2. Unzip the file and run prime95.exe
3. Options -> Torture Test
4. Select "Small FFT's"
5. Click on OK

You need to run the test for at least 6 hours. If all is good there will be NO errors.

After the 6 hours or a crash upload the logging file from hwInfo.

In Prime 95:

1. Select the lower Window "Workers"
2. Click on "Edit -> Copy Window"
3. Paste the results to the forum or in a text file and upload it to the forum

** ALSO: Make sure that there are no swollen or damaged capacitors. Information HERE.

 

[Troels]

I didn't have a BSOD for a very long time but then I had 2 in the last 1½ week, so today I ran Prime95 for close to 6 hours. No BSOD during this.