Impact ColorFax Lite - need help with a Com port

[Char Jackson]

What was presented to me was an image and I was being invited to input
my numbers.

Yes, but you don't input your numbers into the image!

The image only shows you what the input dialog looks like. You make
the input dialog appear by running the program. (I don't know the
specific steps because I don't have the program, but you do.)

I made copies of the data to paste in but it did not paste.

Well, of course not! You have to enter your numbers into the input
dialog. It won't work to try to "enter" your numbers into an image.
It's no wonder that neither Firefox nor IE "worked". What you were
attempting to do makes no sense.

As I have mentioned earlier, I made an image of the form, then pasted my
numbers and sent it. I had no reply.

If you did what it sounds like you did, they probably haven't stopped
laughing long enough to reply to you. Seriously, I hope you aren't
trying to enter your registration data into an image. That will
*NEVER* work.

 

[Nil]

http://www.blackice.com/Help/Impact/Colorfax webhelp/WebHelp/How_to_License_the_Impact_ColorFax.htm

What was presented to me was an image and I was being invited to
input my numbers. I made copies of the data to paste in but it did
not paste. As I have mentioned earlier, I made an image of the
form, then pasted my numbers and sent it. I had no reply.

Either you don't understand what Char is saying, or you haven't been
explaining your situation well enough for us to understand. As far
as I can tell, you are trying to enter your serial number on the web
page you reference above. That is NOT possible.

The "form" you reference above is not a form at all. It is a help
page or tutorial that shows pictures of what the form looks like. It
is impossible to paste anything into that picture. As the
instructions clearly state, a dialog box should appear the first
time you start Impact ColorFax. THAT's where you enter your serial
number. NOT in the picture on that web page you reference.

You need to get ColorFax to present the form to you in order to fill
it out. Don't try to go to that web page and do it, it will never
work, nor should it.

Or am I misunderstanding what you did?

Have you tried calling them at 1.(603).882.7711?

Have you tried emailing them at (e-mail address removed) and/or
(e-mail address removed) ?

Have you tried their on-line support forum at
<http://www.blackice.com/forum/> ?

 

[Gene E. Bloch]

Hello Experts,

Having been paid for this questionable fax program, they now want a
registration to get rid of the Purchase of Continue. The form below is the
one that needs to be filled for REGISTRATION.

I tried several times to fill out the form with the serial number but it does
not take it.

If anyone can figure out how to add the serial number, I would appreciate it.
I have already sent an image of the form with their serial number in it. No
response yet from Blackice.com and very likely there will be none, unless you
dear readers can kick the right buttons

TIA

Please read what Char Jackson and Nil are saying in response to what
you wrote above.

Char has found your problem, Nil is corroborating what Char has said,
and having followed the discussion and clicked on your link, I am here
to tell you something:

*They are right!*

You are trying to enter data into a help screen, not a registration
form.

To emphasize:
*You are trying to enter data into a help screen, not a registration
form.*

To emphasize once more:
*YOU ARE TRYING TO ENTER DATA INTO A HELP SCREEN, NOT A REGISTRATION
FORM.*

*Follow their advice!*

Stop denying it - they are right and you are confused!

 

[Char Jackson]

Please read what Char Jackson and Nil are saying in response to what
you wrote above.

Char has found your problem, Nil is corroborating what Char has said,
and having followed the discussion and clicked on your link, I am here
to tell you something:

*They are right!*

You are trying to enter data into a help screen, not a registration
form.

To emphasize:
*You are trying to enter data into a help screen, not a registration
form.*

To emphasize once more:
*YOU ARE TRYING TO ENTER DATA INTO A HELP SCREEN, NOT A REGISTRATION
FORM.*

*Follow their advice!*

Stop denying it - they are right and you are confused!

Thanks, Gene and Nil. After all of this, I just hope we're right in
our assumptions or we're going to look a little funny.

 

[Gene E. Bloch]

On Wed, 30 Nov 2011 16:22:37 -0800, Gene E. Bloch

Thanks, Gene and Nil. After all of this, I just hope we're right in
our assumptions or we're going to look a little funny.

To err is cybernetic.

I think that's the what the saying is...

 

[J. P. Gilliver (John)]

Hello Experts,

Having been paid for this questionable fax program, they now want a
registration to get rid of the Purchase of Continue. The form below is
the one that needs to be filled for REGISTRATION.

http://www.blackice.com/Help/Impact/Colorfax webhelp/WebHelp/How_to_Li
cense_the_Impact_ColorFax.htm

I tried several times to fill out the form with the serial number but
it does not take it.

When you say "it does not take it", are you getting the message window
that is shown as the second one on the above webpage?

In other words - are you running the Impact ColorFax software, and
immediately getting a message window that looks like the first one on
the above webpage?

If anyone can figure out how to add the serial number, I would
appreciate it. I have already sent an image of the form with their
serial number in it. No response yet from Blackice.com and very likely
there will be none, unless you dear readers can kick the right buttons

TIA

If Char and others are right that you're trying to enter it _into the
webpage_, then yes, that won't work. You have to make the Impact
ColorFax software itself produce the form.

Since I don't have the software either, I don't know - but I see the web
page says "the first time you start the Impact ColorFax the following
dialogue box will appear". If, for some reason, they really do mean it
only appears the _first_ time, then you need to make it appear again; in
a lot of software, there is a "Registration" (or similar) option under
"Help", which hopefully should cause the window to pop up again.

 

[Loonie]

Either you don't understand what Char is saying, or you haven't been
explaining your situation well enough for us to understand. As far
as I can tell, you are trying to enter your serial number on the web
page you reference above. That is NOT possible.

Thank you Nil, and all the others who responded, very much for your
information.

The "form" you reference above is not a form at all. It is a help
page or tutorial that shows pictures of what the form looks like. It
is impossible to paste anything into that picture. As the
instructions clearly state, a dialog box should appear the first
time you start Impact ColorFax. THAT's where you enter your serial
number. NOT in the picture on that web page you reference.

OK then, why did those chumps not send me the REAL form. That would be
kid stuff because there would be only a few simple numbers to input and
possibly my name of email address, which they already have.

You need to get ColorFax to present the form to you in order to fill
it out. Don't try to go to that web page and do it, it will never
work, nor should it.

If I had been presented with a real, simple, form I could have fixed
this situation in a few minutes.

Or am I misunderstanding what you did?

No form was provided and no filling took place.

Have you tried calling them at 1.(603).882.7711?

I am at least 3,000 miles away from them.

Have you tried emailing them at (e-mail address removed) and/or
(e-mail address removed) ?

Yes, I sent two emails there. I had a response to the first one and they
responded with their usual vague crap. They are obviously
immune to simplicity.

Have you tried their on-line support forum at
<http://www.blackice.com/forum/> ?

Yes, but there were not many examples there.

Have a great weekend all

 

[Loonie]

Please read what Char Jackson and Nil are saying in response to what you
wrote above.

Char has found your problem, Nil is corroborating what Char has said,
and having followed the discussion and clicked on your link, I am here
to tell you something:

*They are right!*

You are trying to enter data into a help screen, not a registration form.

To emphasize:
*You are trying to enter data into a help screen, not a registration form.*

To emphasize once more:
*YOU ARE TRYING TO ENTER DATA INTO A HELP SCREEN, NOT A REGISTRATION FORM.*

*Follow their advice!*

Stop denying it - they are right and you are confused!

If they had sent me a blank form, and told me the items, etc. to enter,
they would have had it back within a hour. Why did they get involved in
such messy stupidity?

They did show the forms on the screen but they never gave me the form/s
to fill out.

 

[Loonie]

When you say "it does not take it", are you getting the message window
that is shown as the second one on the above webpage?

In other words - are you running the Impact ColorFax software, and
immediately getting a message window that looks like the first one on
the above webpage?

ColorFax was running when I was trying to fill the form but I still
could find a fillable form.

If Char and others are right that you're trying to enter it _into the
webpage_, then yes, that won't work. You have to make the Impact
ColorFax software itself produce the form.

I tried to follow the link below but I got nowhere.

http://www.blackice.com/Help/Impact/Colorfax webhelp/WebHelp/How_to_License_the_Impact_ColorFax.htm

Since I don't have the software either, I don't know - but I see the web
page says "the first time you start the Impact ColorFax the following
dialogue box will appear". If, for some reason, they really do mean it
only appears the _first_ time, then you need to make it appear again; in
a lot of software, there is a "Registration" (or similar) option under
"Help", which hopefully should cause the window to pop up again.

Thanks John for your comments.

I entered 'Online Registration' in the Help file and the result was 0.

I tried the Help File:

Search - "Failed Licensing of the Impact ColorFax."
Help - "Failed Licensing of the Impact ColorFax."
Online help - Error 404
Online Forum - I have been there and did not find an answer
Getting Started - There was nothing about registration.
About - Nothing useful there.

 

[Nil]

OK then, why did those chumps not send me the REAL form. That
would be kid stuff because there would be only a few simple
numbers to input and possibly my name of email address, which they
already have.

Only the Blackice people can answer that question.

No form was provided and no filling took place.

Then where did you find that help page with the pictures?

I am at least 3,000 miles away from them.

So am I. It's a telephone, distance doesn't matter much.

Yes, I sent two emails there. I had a response to the first one
and they responded with their usual vague crap. They are obviously
immune to simplicity.


Yes, but there were not many examples there.

You can also ask questions there, which is what I was trying to
suggest you do.

I found more registration instructions on their web site:

http://www.blackice.com/manualregistration/instructions/Instruction-R/obtainregnumvista.htm

 

[J. P. Gilliver (John)]

On 02/12/2011 01:54, J. P. Gilliver (John) wrote: []

In other words - are you running the Impact ColorFax software, and
immediately getting a message window that looks like the first one on
the above webpage?

ColorFax was running when I was trying to fill the form but I still
could find a fillable form.

Hmm. Reading the help page suggests that that form will actually pop up
from within the software itself. If for some strange reason they really
have designed it so that it only pops up the first time you use the
software, then uninstalling it and reinstalling it _might_ help - but I
doubt they would have done that.
[]

I tried to follow the link below but I got nowhere.


Thanks John for your comments.

I entered 'Online Registration' in the Help file and the result was 0.

I tried the Help File:

Search - "Failed Licensing of the Impact ColorFax."
Help - "Failed Licensing of the Impact ColorFax."
Online help - Error 404
Online Forum - I have been there and did not find an answer
Getting Started - There was nothing about registration.
About - Nothing useful there.

If by "the Help File" you mean that those are the options below "Help"
in the menu (I was forgetting that Microsoft stopped the across-window
menus appearing by default, from Vista onwards - I'm still on XP here),
then I can't help any further, other than to suggest the uninstall and
reinstall route. If that _isn't_ what you meant, then I'd try turning on
menus (I forget how one does that in Vista/7), and see if there _is_
anything under Help. (When I say menus, I mean the row of words, usually
starting with "File Edit View" and ending with "Tools [or Options]
Help", that appear across the top of most applications.) There's often
either a Registration option, or something (such as a button or link)
inside the "About" popup. (I'm _not_ talking about "About" in the help
_system_.)

Perhaps if you post somewhere a screenshot of what the application looks
like when you launch it? [Ideally with "Help | About" popped up over
it.]
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G.5AL-IS-P--Ch++(p)Ar@T0H+Sh0!:`)DNAf

.... his charming, bumbling best, a serial monogamist terrified of commitment,
who comes across as a sort of Bertie Wooster but with a measurable IQ. - Barry
Norman on Hugh Grant's persona in certain films, Radio Times 3-9 July 2010

 

[Char Jackson]

OK then, why did those chumps not send me the REAL form. That would be
kid stuff because there would be only a few simple numbers to input and
possibly my name of email address, which they already have.

They can't send you the real form because the real form is in the
program that you installed. You already have the real form and just
need to find a way to get the program to display it for you.

 

[Gene E. Bloch]

They can't send you the real form because the real form is in the
program that you installed. You already have the real form and just
need to find a way to get the program to display it for you.

Now where have I heard this before?

 

[Char Jackson]

Now where have I heard this before?

You've heard it a few times from some of us, and even repeated it a
few times yourself. <g> I think it's just starting to sink in with the
OP, or at least I hope so.

 

[Gene E. Bloch]

On Mon, 05 Dec 2011 14:13:45 -0800, Gene E. Bloch

You've heard it a few times from some of us, and even repeated it a
few times yourself. <g> I think it's just starting to sink in with the
OP, or at least I hope so.

Oh ye of great faith!

 

[Nil]

You've heard it a few times from some of us, and even repeated it
a few times yourself. <g> I think it's just starting to sink in
with the OP, or at least I hope so.

I don't think we'll ever know. He seems to have faded away with no real
sign that he understood the explanation. Good luck to him.