Help With BSOD Errors on Brand New HP All in One Computer


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Hello - I am looking for help with my error that I am constantly having on my brand new Touchscreen Lenovo/IBM All in One computer.

It is getting several BSODs since the day I bought it. I am being told that I need to completely reinstall Windows 7 fresh, but am wondering if there is something that is causing this error?

Really would appreciate any help I can get to get this error resolved.

Thanks so much,
Adam
 

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Shintaro

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Please update:
GEARAspiWDM.sys Mon May 18 22:17:04 2009 (4A1151C0)
CD-ROM Class Filter Driver by Gear Software.[br]Also comes with iTunes
http://www.gearsoftware.com

intelppm.sys Tue Jul 14 09:19:25 2009 (4A5BC0FD)
Intel Processor driver
http://downloadcenter.intel.com/Default.aspx
It is not clear as to what is causing the fault.

I suggest that you run Driver Verifier. Then post the new crash dump files.

(Borrowed from Zigzag3143 posts)
Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:

  1. Go to Start and type in "verifier" (without the quotes) and press Enter
  2. Select "Create custom settings (for code developers)" and click "Next"
  3. Select "Select individual settings from a full list" and click "Next"
  4. Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
  5. Select "Select driver names from a list" and click "Next"
  6. Then select all drivers NOT provided by Microsoft and click "Next"
  7. Select "Finish" on the next page.


  • Reboot the system and wait for it to crash to the Blue Screen.
  • Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
  • The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
 

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