Fax and Scan problems on Win 7


C

Char Jackson

Thanks Char for your comments. The instructions I find are the vaguest I
have ever seen. If you know anything about it, I would appreciate it.
I used WinFaxPro for years with virtually no problems. This EssentialFax
program is the fuzziest I have ever seen. Now tell me what you would do
if you had 3 images and one text file to send.
I visited the web site earlier today where I got those links above,
and a quick 30-second read said the easiest way to fax something was
to print it to the 'fax printer', which I assume you've set up by now.
That certainly sounds easy and very straightforward.

Also, what I'm saying is that it doesn't matter in the slightest that
you had another fax program all these years and it did things a
certain way. This is a different program and apparently has its own
way of doing things. Not worse, perhaps, but certainly different.
Don't fight it, just learn it and do what it expects you to do.
 
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C

Char Jackson

in message
Loonie wrote:


Thanks again Paul for your efforts. You are very helpful. :)

I went back to the Instructions:

To set up a fax modem
Before you begin, make sure you've properly installed your fax modem,
and that it's plugged in to a standard analog phone line.

1 Click the Start button , click All Programs, and then click Windows
Fax and Scan.

2 At the bottom of the left pane, click Fax, and then click New Fax on
the toolbar to launch the Fax Setup wizard.

[Now, at this stage the New Fax appears. I looked through all this New
Fax and, apart from one item, the Dialing Rule that wanted my area
code, I saw nowhere in New Fax a mention of a fax modem]

3 Click Connect to a fax modem and follow the instructions.

They want a Dialing Rule for the New Fax - my area code - and that is
as close as we can get to a Dialing Rule. What a mess of an effort for
a fax modem!

I have installed at least 8 fax modems since the mid 1980s and each
one took about 1/2 hour to install and get working. Seems like the
present system is going down a rathole.

As soon as I clicked the "New FAX", it started asking for details of the
modem.

Maybe you've already specified a modem somehow ?

I think the second time I tried it, it didn't ask for the modem. So it
seems
to assume the original choice is still good.

And that means, there *has* to be an interface somewhere, to configure
it.
Keep looking. I don't have the thing set up any more, to test it for you.

Paul
Thanks again Paul. I agree with what you have done. I have dropped that
piece of garbage too.

I found another replacement - EssentialFax - and it looked reasonable.
It did connect very well with the modem. However, when it came to adding
in 3 .jpgs and one RTF, it flopped. Reading through the manual was a big
chore and the instructions were far from clear. With previous faxing all
I had to do was to drop them into a folder on the program. I could not
find the place to drop them and I sent EssentialFax an email looking for
a solution.

If you feel like trying a new prog, you can download it and get 30 days
of free use. The price is about $30, which I think is reasonable.
www.EssentialFax.com.

My computer will be very cluttered with fax progs very soon and removing
them can be another huge chore. WinFax was my favorite for more than a
decade until Win 7 appeared. It won't work and Symantic could not give a
damn and the program that could normally remove it from the computer is
missing. It seems that one or two little progs could get it running again.
-----------

Hi guys!

I've been following this thread with interest, as I recently had some
faxing problems too.
I'm running Win7x64 and even though I have a cable modem for Internet
access,
I still use a USB modem (plugged into the old telephone wall jack) for
Faxing.

Works great, but try converting your JPEGs to TIFFs first!
(That's the only way I could send anything beside the cover sheet.) <g>

Hope this helps!
Neil ¦¬D
Thanks Neil. This is the first time I have ever known that a TIF file
should be better than a jpg. Most likely the TIF file can be sharper but
I can't understand why that would matter in plain faxing.
If your fax program requires images to be in TIFF format, then that's
what you need to do. If not, then the advice to convert them is bogus.
Don't blindly follow advice; learn what the program requires and then
do that.
 
N

Neil Turkenkopf

"Loonie" wrote in message
in message
Loonie said:
Thanks again Paul for your efforts. You are very helpful. :)

I went back to the Instructions:

To set up a fax modem
Before you begin, make sure you've properly installed your fax modem,
and that it's plugged in to a standard analog phone line.

1 Click the Start button , click All Programs, and then click Windows
Fax and Scan.

2 At the bottom of the left pane, click Fax, and then click New Fax on
the toolbar to launch the Fax Setup wizard.

[Now, at this stage the New Fax appears. I looked through all this New
Fax and, apart from one item, the Dialing Rule that wanted my area
code, I saw nowhere in New Fax a mention of a fax modem]

3 Click Connect to a fax modem and follow the instructions.

They want a Dialing Rule for the New Fax - my area code - and that is
as close as we can get to a Dialing Rule. What a mess of an effort for
a fax modem!

I have installed at least 8 fax modems since the mid 1980s and each
one took about 1/2 hour to install and get working. Seems like the
present system is going down a rathole.
As soon as I clicked the "New FAX", it started asking for details of the
modem.

Maybe you've already specified a modem somehow ?

I think the second time I tried it, it didn't ask for the modem. So it
seems
to assume the original choice is still good.

And that means, there *has* to be an interface somewhere, to configure
it.
Keep looking. I don't have the thing set up any more, to test it for you.

Paul
Thanks again Paul. I agree with what you have done. I have dropped that
piece of garbage too.

I found another replacement - EssentialFax - and it looked reasonable.
It did connect very well with the modem. However, when it came to adding
in 3 .jpgs and one RTF, it flopped. Reading through the manual was a big
chore and the instructions were far from clear. With previous faxing all
I had to do was to drop them into a folder on the program. I could not
find the place to drop them and I sent EssentialFax an email looking for
a solution.

If you feel like trying a new prog, you can download it and get 30 days
of free use. The price is about $30, which I think is reasonable.
www.EssentialFax.com.

My computer will be very cluttered with fax progs very soon and removing
them can be another huge chore. WinFax was my favorite for more than a
decade until Win 7 appeared. It won't work and Symantic could not give a
damn and the program that could normally remove it from the computer is
missing. It seems that one or two little progs could get it running again.
-----------

Hi guys!

I've been following this thread with interest, as I recently had some
faxing problems too.
I'm running Win7x64 and even though I have a cable modem for Internet
access,
I still use a USB modem (plugged into the old telephone wall jack) for
Faxing.

Works great, but try converting your JPEGs to TIFFs first!
(That's the only way I could send anything beside the cover sheet.) <g>

Hope this helps!
Neil ¦¬D
Thanks Neil. This is the first time I have ever known that a TIF file
should be better than a jpg. Most likely the TIF file can be sharper but
I can't understand why that would matter in plain faxing.
----------

Hi Loonie, not sure if it's "better" or even "sharper"
(they look identical to my eyes) but Windows Fax and Scan
would not let me send JPGs, and plainly demanded TIFs instead.

Personally, I used PainShopPro to "Save As", took mere seconds.
You can use MS PAINT, or any other graphics program you have!

Hope this helps!
Neil ¦¬D
--
 
P

Paul

Nobody said:
TIF/TIFF format is considered the "native" fax format for many e-fax
programs and hardware. I don't know the hows or whys behind that.

I haven't done e-faxing in so long that I'd forgotten this trick, but
it's worked for me.
For some reason, TIFF uses a compression method that is also used
for FAX transmission. TIFF is actually a very large standard,
and it's hard for a single piece of software, to actually handle
all the options.

http://en.wikipedia.org/wiki/Tagged_Image_File_Format

CCITT Group 4 fax encoding black and white

That's actually a fairly efficient compressor. I used to use
that, when scanning B&W docs and converting to PDF. The compressor
is lossless. You can help the compressor, by feeding it noise-free
copy. Using the threshold option in a graphics editor, can allow
removing some of the scanner noise, if you scan images for usage
in a FAX.

So when the requirement is for image input to be in TIFF format,
it may actually be a very small portion of all TIFF formats that
are of interest.

Paul
 
P

Paul

Loonie said:
Thanks Char for your comments. The instructions I find are the vaguest I
have ever seen. If you know anything about it, I would appreciate it.
I used WinFaxPro for years with virtually no problems. This EssentialFax
program is the fuzziest I have ever seen. Now tell me what you would do
if you had 3 images and one text file to send.
http://www.essentialfax.com/

"Print from any Windows program to create faxes."

That would allow you to compose a document in Microsoft Word (or even OpenOffice),
then select "print" and the printing operation then triggers the transmission
as a FAX. So in that case, you can position the three images as you see fit within
the page layout of Microsoft Word.

If you were using some "drag and drop" method, chances are the three images would
be send as one image per page, and you'd have less chance to change the
composition of the images. If you prepare your document in Word, you might squeeze
an image and some text on the same page, and use less paper on the recipient's end.

The downside would be, ensuring the page composition stays within the boundaries
of the FAX page, not get shifted and so on. Good FAX software would take care of
that for you. If you get the scaling right in the first place, the FAX software
will make less of a mess of the document when it is transmitted.

I think I used that "print to fax" years ago. But so long ago, I've forgotten all
the details. I spent more time debugging other people's FAX problems, than
sending my own FAXes :)

Paul
 
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L

Loonie

I visited the web site earlier today where I got those links above,
and a quick 30-second read said the easiest way to fax something was
to print it to the 'fax printer', which I assume you've set up by now.
That certainly sounds easy and very straightforward.

Also, what I'm saying is that it doesn't matter in the slightest that
you had another fax program all these years and it did things a
certain way. This is a different program and apparently has its own
way of doing things. Not worse, perhaps, but certainly different.
Don't fight it, just learn it and do what it expects you to do.
If there were nine easy ways to setup a fax program, this one would have
the most difficult. The device requires items to be faxed AGAIN even
when I provide jpgs. They process my jpgs into other jpgs and they are
much fuzzier.
 
L

Loonie

http://www.essentialfax.com/

"Print from any Windows program to create faxes."

That would allow you to compose a document in Microsoft Word (or even
OpenOffice),
then select "print" and the printing operation then triggers the
transmission
as a FAX. So in that case, you can position the three images as you see
fit within
the page layout of Microsoft Word.

If you were using some "drag and drop" method, chances are the three
images would
be send as one image per page, and you'd have less chance to change the
composition of the images. If you prepare your document in Word, you
might squeeze
an image and some text on the same page, and use less paper on the
recipient's end.

The downside would be, ensuring the page composition stays within the
boundaries
of the FAX page, not get shifted and so on. Good FAX software would take
care of
that for you. If you get the scaling right in the first place, the FAX
software
will make less of a mess of the document when it is transmitted.

I think I used that "print to fax" years ago. But so long ago, I've
forgotten all
the details. I spent more time debugging other people's FAX problems, than
sending my own FAXes :)

Paul
Thanks again Paul. You are always here to help :)

The instructions were so vague I had to ask for more info. At this
moment I have all of 5 documents in the Outbox and I tried to send the
fax but it didn't work. I'll send you the info I received this morning
and it is definitely clearer than the fuzz that came with the prog. This
extra info is right at the bottom of this page.

As it often happens, if there are nine easy ways to do something, the
one chosen will be the worst one.

First, I had to give every one of my 5 files (4 jpgs and one RTF) all
the details: who it is going to, the email address, and other useless
info - all were going to the same fax address. Then they are "Printed"
again by scanning and saving. This was ok with my only RTF file. The
results of these go into a folder called EssentialFax under
Desktop/Libraries/Documents/Downloads/. The printing greatly reduced the
quality of my 4 original jpgs.

The printing process puts the 5 .essfax files into the Outbox in the
main program.

I tried to send the fax but the modem wasn't ready.

This is what the modem spewed out:
11-10-2011 10:27:22.481 - File: C:\Windows\system32\tapisrv.dll, Version
6.1.7601
11-10-2011 10:27:22.481 - File: C:\Windows\system32\unimdm.tsp, Version
6.1.7601
11-10-2011 10:27:22.481 - File: C:\Windows\system32\unimdmat.dll,
Version 6.1.7601
11-10-2011 10:27:22.481 - File: C:\Windows\system32\uniplat.dll, Version
6.1.7600
11-10-2011 10:27:22.481 - File: C:\Windows\system32\drivers\modem.sys,
Version 6.1.7600
11-10-2011 10:27:22.481 - File: C:\Windows\system32\modemui.dll, Version
6.1.7600
11-10-2011 10:27:22.481 - File: C:\Windows\system32\mdminst.dll, Version
6.1.7600
11-10-2011 10:27:22.481 - Modem type: USB Modem
11-10-2011 10:27:22.481 - Modem inf path: oem14.inf
11-10-2011 10:27:22.481 - Modem inf section: Install
11-10-2011 10:27:22.481 - Matching hardware ID: usb\vid_0803&pid_3095
11-10-2011 10:27:22.497 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-10-2011 10:27:22.497 - Initializing modem.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This where it starts:
11-10-2011 10:27:22.559 - Send: ATZ<cr>
11-10-2011 10:27:22.575 - Recv: <cr><lf>ERROR<cr><lf>
11-10-2011 10:27:22.575 - Interpreted response: Error
11-10-2011 10:27:22.575 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-10-2011 10:27:22.590 - Initializing modem.
11-10-2011 10:27:22.606 - Send: ATZ<cr>
11-10-2011 10:27:22.621 - Recv: <cr><lf>ERROR<cr><lf>
11-10-2011 10:27:22.621 - Interpreted response: Error
11-10-2011 10:27:22.621 - Session Statistics:
11-10-2011 10:27:22.621 - Reads : 0 bytes
11-10-2011 10:27:22.621 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - +GMM: V90
AT+FCLASS=? - 0,1,1.0,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - OK
ATI2 - OK
ATI3 - CX93001-EIS_V0.2002-V92
ATI4 - OK
ATI5 - B5
ATI6 - OK
ATI7 - OK
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Instructions sent by EssentialFax:

To send multiple documents in one fax, print your document to the
Essential Fax printer.
In the print dialog window, you will have three options:
1. Save it to the outbox ready for sending,
2. save it to fax enclosures for later use,
3. append to a fax already in the outbox.

So let's say you have a Word file, an Excel file, and a PDF file that
you want send as one fax.
Start Word, open your Word file. Click File - Print and choose the
Essential Fax printer. Choose the 1st option: Save it to the outbox
ready for sending.

Start Excel and open your Excel file. Click File - Print, choose the
Essential Fax printer. Then choose the 3rd option: Append to a fax
already in the outbox.

And do the same as above for the PDF file (open with Acrobat or any
PDF reader).

If your documents are already in the outbox as separate faxes, you can
still combine them.

In Essential Fax, select one fax document in the outbox. Click the
Edit button. On the Edit screen, click Fax Pages. Then you can add
pages from other faxes.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXxX

This LoonieQuack has a spinning head by now


My thanks again to EveryWun :)
 
L

Loonie

A new leaf Paul.

I thought I was ready to send that fax and then the modem stopped
working. It doesn't respond to a Query now.

A couple of months ago, I paid over € 50 for that same Zoom modem.

Yesterday I found an interesting company at www.Goldfish.ie. They will
send faxes to USA from Ireland for €0.14 per page. My calculations
suggest that I could have sent 357 faxes for the price of the modem.

Thank You all who have helped me along.

P.S. I may have another look at the modem whenever I have the time- no
rush - tomorrow is manyana for me :)
 
P

Paul

Loonie said:
Thanks again Paul. You are always here to help :)

The instructions were so vague I had to ask for more info. At this
moment I have all of 5 documents in the Outbox and I tried to send the
fax but it didn't work. I'll send you the info I received this morning
and it is definitely clearer than the fuzz that came with the prog. This
extra info is right at the bottom of this page.

As it often happens, if there are nine easy ways to do something, the
one chosen will be the worst one.

First, I had to give every one of my 5 files (4 jpgs and one RTF) all
the details: who it is going to, the email address, and other useless
info - all were going to the same fax address. Then they are "Printed"
again by scanning and saving. This was ok with my only RTF file. The
results of these go into a folder called EssentialFax under
Desktop/Libraries/Documents/Downloads/. The printing greatly reduced the
quality of my 4 original jpgs.

The printing process puts the 5 .essfax files into the Outbox in the
main program.

I tried to send the fax but the modem wasn't ready.

This is what the modem spewed out:
11-10-2011 10:27:22.481 - File: C:\Windows\system32\tapisrv.dll, Version
6.1.7601
11-10-2011 10:27:22.481 - File: C:\Windows\system32\unimdm.tsp, Version
6.1.7601
11-10-2011 10:27:22.481 - File: C:\Windows\system32\unimdmat.dll,
Version 6.1.7601
11-10-2011 10:27:22.481 - File: C:\Windows\system32\uniplat.dll, Version
6.1.7600
11-10-2011 10:27:22.481 - File: C:\Windows\system32\drivers\modem.sys,
Version 6.1.7600
11-10-2011 10:27:22.481 - File: C:\Windows\system32\modemui.dll, Version
6.1.7600
11-10-2011 10:27:22.481 - File: C:\Windows\system32\mdminst.dll, Version
6.1.7600
11-10-2011 10:27:22.481 - Modem type: USB Modem
11-10-2011 10:27:22.481 - Modem inf path: oem14.inf
11-10-2011 10:27:22.481 - Modem inf section: Install
11-10-2011 10:27:22.481 - Matching hardware ID: usb\vid_0803&pid_3095
11-10-2011 10:27:22.497 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-10-2011 10:27:22.497 - Initializing modem.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This where it starts:
11-10-2011 10:27:22.559 - Send: ATZ<cr>
11-10-2011 10:27:22.575 - Recv: <cr><lf>ERROR<cr><lf>
11-10-2011 10:27:22.575 - Interpreted response: Error
11-10-2011 10:27:22.575 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-10-2011 10:27:22.590 - Initializing modem.
11-10-2011 10:27:22.606 - Send: ATZ<cr>
11-10-2011 10:27:22.621 - Recv: <cr><lf>ERROR<cr><lf>
11-10-2011 10:27:22.621 - Interpreted response: Error
11-10-2011 10:27:22.621 - Session Statistics:
11-10-2011 10:27:22.621 - Reads : 0 bytes
11-10-2011 10:27:22.621 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - +GMM: V90
AT+FCLASS=? - 0,1,1.0,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - OK
ATI2 - OK
ATI3 - CX93001-EIS_V0.2002-V92
ATI4 - OK
ATI5 - B5
ATI6 - OK
ATI7 - OK
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Instructions sent by EssentialFax:

To send multiple documents in one fax, print your document to the
Essential Fax printer.
In the print dialog window, you will have three options:
1. Save it to the outbox ready for sending,
2. save it to fax enclosures for later use,
3. append to a fax already in the outbox.

So let's say you have a Word file, an Excel file, and a PDF file that
you want send as one fax.
Start Word, open your Word file. Click File - Print and choose the
Essential Fax printer. Choose the 1st option: Save it to the outbox
ready for sending.

Start Excel and open your Excel file. Click File - Print, choose the
Essential Fax printer. Then choose the 3rd option: Append to a fax
already in the outbox.

And do the same as above for the PDF file (open with Acrobat or any
PDF reader).

If your documents are already in the outbox as separate faxes, you can
still combine them.

In Essential Fax, select one fax document in the outbox. Click the
Edit button. On the Edit screen, click Fax Pages. Then you can add
pages from other faxes.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXxX

This LoonieQuack has a spinning head by now


My thanks again to EveryWun :)
You can try unplugging the modem (to remove power from the USB chip),
then plug it in again.

On my computer here, if I go to Device Manager ( devmgmt.msc in Start ),
then navigate to the modem entry, and do right-click and Properties,
there is a Diagnostic tab in the interface. If I let the diagnostic run,
the LEDs on my modem flash. There is a button to view a "log file" with
the results of the test. I'm not sure of the significance of the
"03-31-2011 03:00", as other previous log entries use the same identifier.
I also didn't hear the modem go "off-hook", so I don't know how it
determined the line quality was suited for 40000bps. My modem has a speaker,
and the connection sequence is normally audible.

This one is generated from WinXP.

03-31-2011 03:00:34.031 - Interpreted response: OK
03-31-2011 03:00:34.031 - 115200,8,N,1, ctsfl=1, rtsctl=2
03-31-2011 03:00:34.046 - Initializing modem.
03-31-2011 03:00:34.062 - Send: AT<cr>
03-31-2011 03:00:34.187 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:00:34.187 - Interpreted response: OK
03-31-2011 03:00:34.203 - Send: AT&F1E0Q0V1&C1&D2S0=0<cr>
03-31-2011 03:00:34.343 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:00:34.343 - Interpreted response: OK
03-31-2011 03:00:34.343 - Send: ATS7=60S19=0M1&M4&K1&H1&R2&I0B0X4<cr>
03-31-2011 03:00:34.484 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:00:34.484 - Interpreted response: OK
03-31-2011 03:00:34.484 - Dialing.
03-31-2011 03:00:34.484 - Send: ATDT##########<cr>
03-31-2011 03:00:54.062 - Recv: <cr><lf>CONNECT 40000/ARQ/V90/LAPM/V42BIS<cr><lf>
03-31-2011 03:00:54.062 - Interpreted response: Connect
03-31-2011 03:00:54.062 - Connection established at 40000bps.
03-31-2011 03:00:54.062 - Error-control on.
03-31-2011 03:00:54.062 - Data compression on.
03-31-2011 03:01:24.062 - Read: Total: 17420, Per/Sec: 578, Written: Total: 0, Per/Sec: 0
03-31-2011 03:03:24.062 - Read: Total: 260473, Per/Sec: 2025, Written: Total: 0, Per/Sec: 0
03-31-2011 03:05:15.781 - Hanging up the modem.
03-31-2011 03:05:15.781 - Hardware hangup by lowering DTR.
03-31-2011 03:05:16.046 - Detected CD dropped from lowering DTR
03-31-2011 03:05:16.062 - Recv: <cr><lf>NO CARRIER<cr><lf>
03-31-2011 03:05:16.062 - Interpreted response: No Carrier
03-31-2011 03:05:16.078 - Send: ATH<cr>
03-31-2011 03:05:16.203 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.203 - Interpreted response: OK
03-31-2011 03:05:16.218 - Send: at#ud<cr>
03-31-2011 03:05:16.359 - Recv: <cr><lf>ERROR<cr><lf>
03-31-2011 03:05:16.359 - Interpreted response: Error
03-31-2011 03:05:16.359 - 115200,8,N,1, ctsfl=1, rtsctl=2
03-31-2011 03:05:16.359 - Initializing modem.
03-31-2011 03:05:16.375 - Send: AT<cr>
03-31-2011 03:05:16.515 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.515 - Interpreted response: OK
03-31-2011 03:05:16.515 - Send: AT&F1E0Q0V1&C1&D2S0=0<cr>
03-31-2011 03:05:16.656 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.656 - Interpreted response: OK
03-31-2011 03:05:16.671 - Send: ATS7=60S19=0M1&M4&K1&H1&R2&I0B0X4<cr>
03-31-2011 03:05:16.796 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.796 - Interpreted response: OK
03-31-2011 03:05:16.796 - Waiting for a call.
03-31-2011 03:05:16.812 - Send: AT#CID=1<cr>
03-31-2011 03:05:16.937 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.937 - Interpreted response: OK
03-31-2011 03:05:16.953 - Send: ATS0=0<cr>
03-31-2011 03:05:17.093 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:17.093 - Interpreted response: OK
03-31-2011 03:05:17.093 - Session Statistics:
03-31-2011 03:05:17.093 - Reads : 30 bytes
03-31-2011 03:05:17.093 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - COMMAND NOT SUPPORTED
AT+FCLASS=? - 0,1,2.0
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - COMMAND NOT SUPPORTED
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - 71F2
ATI2 - OK
ATI3 - U.S. Robotics 56K FAX EXT V4.9.1
ATI4 - U.S. Robotics 56K FAX EXT Settings...
B0 E0 F1 M1 Q0 V1 X4 Y0
BAUD=115200 PARITY=N WORDLEN=8
DIAL=TONE ON HOOK CID=0
&A3 &B1 &C1 &D0 &G0 &H1 &I0 &K1
&M4 &N0 &P0 &R2 &S0 &T5 &U0 &Y1
S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002
S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000
S15=000 S16=000 S18=000 S19=000 S21=010 S22=017 S23=019
S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002
S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001
S41=000 S42=000

LAST DIALED #:
ATI5 - U.S. Robotics 56K FAX EXT NVRAM Settings...
Template Y0
DIAL=TONE B0 F1 M1 X4
BAUD=57600 PARITY=N WORDLEN=8
&A3 &B1 &G0 &H1 &I0 &K1 &M4 &N0
&P0 &R2 &S0 &T5 &U0 &Y1
S00=001 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060
S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000
S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008
S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000
S36=014 S38=000 S39=000 S40=001 S41=000 S42=000

Strike a key when ready . . .
Template Y1
DIAL=TONE B0 F1 M1 X4
BAUD=57600 PARITY=N WORDLEN=8
&A3 &B1 &G0 &H2 &I2 &K1 &M4 &N0
&P0 &R1 &S0 &T5 &U0 &Y1
S00=001 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060
S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000
S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008
S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000
S36=014 S38=000 S39=000 S40=001 S41=000 S42=000

STORED PHONE #0:
#1:
#2:
#3:
ATI6 - U.S. Robotics 56K FAX EXT Link Diagnostics...
Chars sent 0 Chars Received 0
Chars lost 0
Octets sent 0 Octets Received 0
Blocks sent 0 Blocks Received 0
Blocks resent 0
Retrains Requested 0 Retrains Granted 0
Line Reversals 0 Blers 0
Link Timeouts 0 Link Naks 0
Data Compression NONE
Equalization Long
Fallback Enabled
Last Call 00:00:00
No Connection
ATI7 - Configuration Profile...
Product type US/Canada External
Product ID: 00568600
Options V32bis,V.34+,x2,V.90
Fax Options Class 1/Class 2.0
Line Options Caller ID, Distinctive Ring
Clock Freq 92.0Mhz
EPROM 256k
RAM 32k
FLASH date 2/24/98
FLASH rev 4.9.1
DSP date 2/24/98
DSP rev 4.9.1

If I connect the same modem to the Windows 7 laptop, the same feature
exists, only the sequence at the beginning is missing. I see mostly
the later "ATI" sequence instead. So the diagnostic is not quite
as extensive in Windows 7. Perhaps that has to do with the driver
for the modem being the generic one ?

Maybe the ATDT########## is a "sooper secret" test dialup number ???
Or does that specify a "fake" dialup session ? Curious.

*******

The support page for your modem, might be this one. It claims to
have a DSP inside the dongle, so it's not an "entirely dumb" WinModem.
It's more intelligent than that. Modems come in different classes, and
a WinModem just presents a series of data bytes representing the analog
voltage on the phone line, and then the software driver does the DSP
on the computer host processor, to convert what's on the phone line,
into digital data again. Your modem does that process, inside the dongle.
Suggesting the USB interface, might look like a USB to serial converter,
kinda like my hardware setup right now (which is USB to serial, plus
regular serial dialup modem with internal data pump).

http://www.zoomtel.com/techsupport/dial_up/3095F.shtml

So, play with "diagnostic" - if still no joy, Zoom claims the
product has a two year warranty.

When I look here, the "ATZ" Hayes command, is "return to factory defaults".
And that's the one that seems to be failing.

http://www.computerhope.com/atcom.htm

On older OSes, you can also go to HyperTerm (terminal emulator) and
talk to the modem there, and run the same commands. On Windows 7,
you need to download a separate terminal emulator, as one is not
bundled with the OS. Zoom Telephonics recommends this one:

"TeraTerm Pro Web by Ayera Technologies (http://www.ayera.com)."

http://www.ayera.com/teraterm/ (freeware)

The purpose of installing something like that, is if you wanted to
issue "AT<cr>" type commands yourself and do some debugging. You'd
be checking to see if it responds to AT and not ATZ or something.

I know that's a bit vague, but if you can figure it out, you might
have some more fun with the modem and the Hayes compatible command
set.

Paul
 
L

Loonie

You can try unplugging the modem (to remove power from the USB chip),
then plug it in again.

On my computer here, if I go to Device Manager ( devmgmt.msc in Start ),
then navigate to the modem entry, and do right-click and Properties,
there is a Diagnostic tab in the interface. If I let the diagnostic run,
the LEDs on my modem flash. There is a button to view a "log file" with
the results of the test. I'm not sure of the significance of the
"03-31-2011 03:00", as other previous log entries use the same identifier.
I also didn't hear the modem go "off-hook", so I don't know how it
determined the line quality was suited for 40000bps. My modem has a
speaker,
and the connection sequence is normally audible.

This one is generated from WinXP.

03-31-2011 03:00:34.031 - Interpreted response: OK
03-31-2011 03:00:34.031 - 115200,8,N,1, ctsfl=1, rtsctl=2
03-31-2011 03:00:34.046 - Initializing modem.
03-31-2011 03:00:34.062 - Send: AT<cr>
03-31-2011 03:00:34.187 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:00:34.187 - Interpreted response: OK
03-31-2011 03:00:34.203 - Send: AT&F1E0Q0V1&C1&D2S0=0<cr>
03-31-2011 03:00:34.343 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:00:34.343 - Interpreted response: OK
03-31-2011 03:00:34.343 - Send: ATS7=60S19=0M1&M4&K1&H1&R2&I0B0X4<cr>
03-31-2011 03:00:34.484 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:00:34.484 - Interpreted response: OK
03-31-2011 03:00:34.484 - Dialing.
03-31-2011 03:00:34.484 - Send: ATDT##########<cr>
03-31-2011 03:00:54.062 - Recv: <cr><lf>CONNECT
40000/ARQ/V90/LAPM/V42BIS<cr><lf>
03-31-2011 03:00:54.062 - Interpreted response: Connect
03-31-2011 03:00:54.062 - Connection established at 40000bps.
03-31-2011 03:00:54.062 - Error-control on.
03-31-2011 03:00:54.062 - Data compression on.
03-31-2011 03:01:24.062 - Read: Total: 17420, Per/Sec: 578, Written:
Total: 0, Per/Sec: 0
03-31-2011 03:03:24.062 - Read: Total: 260473, Per/Sec: 2025, Written:
Total: 0, Per/Sec: 0
03-31-2011 03:05:15.781 - Hanging up the modem.
03-31-2011 03:05:15.781 - Hardware hangup by lowering DTR.
03-31-2011 03:05:16.046 - Detected CD dropped from lowering DTR
03-31-2011 03:05:16.062 - Recv: <cr><lf>NO CARRIER<cr><lf>
03-31-2011 03:05:16.062 - Interpreted response: No Carrier
03-31-2011 03:05:16.078 - Send: ATH<cr>
03-31-2011 03:05:16.203 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.203 - Interpreted response: OK
03-31-2011 03:05:16.218 - Send: at#ud<cr>
03-31-2011 03:05:16.359 - Recv: <cr><lf>ERROR<cr><lf>
03-31-2011 03:05:16.359 - Interpreted response: Error
03-31-2011 03:05:16.359 - 115200,8,N,1, ctsfl=1, rtsctl=2
03-31-2011 03:05:16.359 - Initializing modem.
03-31-2011 03:05:16.375 - Send: AT<cr>
03-31-2011 03:05:16.515 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.515 - Interpreted response: OK
03-31-2011 03:05:16.515 - Send: AT&F1E0Q0V1&C1&D2S0=0<cr>
03-31-2011 03:05:16.656 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.656 - Interpreted response: OK
03-31-2011 03:05:16.671 - Send: ATS7=60S19=0M1&M4&K1&H1&R2&I0B0X4<cr>
03-31-2011 03:05:16.796 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.796 - Interpreted response: OK
03-31-2011 03:05:16.796 - Waiting for a call.
03-31-2011 03:05:16.812 - Send: AT#CID=1<cr>
03-31-2011 03:05:16.937 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:16.937 - Interpreted response: OK
03-31-2011 03:05:16.953 - Send: ATS0=0<cr>
03-31-2011 03:05:17.093 - Recv: <cr><lf>OK<cr><lf>
03-31-2011 03:05:17.093 - Interpreted response: OK
03-31-2011 03:05:17.093 - Session Statistics:
03-31-2011 03:05:17.093 - Reads : 30 bytes
03-31-2011 03:05:17.093 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - COMMAND NOT SUPPORTED
AT+FCLASS=? - 0,1,2.0
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - COMMAND NOT SUPPORTED
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - 71F2
ATI2 - OK
ATI3 - U.S. Robotics 56K FAX EXT V4.9.1
ATI4 - U.S. Robotics 56K FAX EXT Settings...
B0 E0 F1 M1 Q0 V1 X4 Y0
BAUD=115200 PARITY=N WORDLEN=8
DIAL=TONE ON HOOK CID=0
&A3 &B1 &C1 &D0 &G0 &H1 &I0 &K1
&M4 &N0 &P0 &R2 &S0 &T5 &U0 &Y1
S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002
S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000
S15=000 S16=000 S18=000 S19=000 S21=010 S22=017 S23=019
S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002
S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001
S41=000 S42=000

LAST DIALED #:
ATI5 - U.S. Robotics 56K FAX EXT NVRAM Settings...
Template Y0
DIAL=TONE B0 F1 M1 X4
BAUD=57600 PARITY=N WORDLEN=8
&A3 &B1 &G0 &H1 &I0 &K1 &M4 &N0
&P0 &R2 &S0 &T5 &U0 &Y1
S00=001 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060
S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000
S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008
S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000
S36=014 S38=000 S39=000 S40=001 S41=000 S42=000

Strike a key when ready . . .
Template Y1
DIAL=TONE B0 F1 M1 X4
BAUD=57600 PARITY=N WORDLEN=8
&A3 &B1 &G0 &H2 &I2 &K1 &M4 &N0
&P0 &R1 &S0 &T5 &U0 &Y1
S00=001 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060
S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000
S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008
S29=020 S30=000 S31=128 S32=002 S33=000 S34=000 S35=000
S36=014 S38=000 S39=000 S40=001 S41=000 S42=000

STORED PHONE #0:
#1:
#2:
#3:
ATI6 - U.S. Robotics 56K FAX EXT Link Diagnostics...
Chars sent 0 Chars Received 0
Chars lost 0
Octets sent 0 Octets Received 0
Blocks sent 0 Blocks Received 0
Blocks resent 0
Retrains Requested 0 Retrains Granted 0
Line Reversals 0 Blers 0
Link Timeouts 0 Link Naks 0
Data Compression NONE
Equalization Long
Fallback Enabled
Last Call 00:00:00
No Connection
ATI7 - Configuration Profile...
Product type US/Canada External
Product ID: 00568600
Options V32bis,V.34+,x2,V.90
Fax Options Class 1/Class 2.0
Line Options Caller ID, Distinctive Ring
Clock Freq 92.0Mhz
EPROM 256k
RAM 32k
FLASH date 2/24/98
FLASH rev 4.9.1
DSP date 2/24/98
DSP rev 4.9.1

If I connect the same modem to the Windows 7 laptop, the same feature
exists, only the sequence at the beginning is missing. I see mostly
the later "ATI" sequence instead. So the diagnostic is not quite
as extensive in Windows 7. Perhaps that has to do with the driver
for the modem being the generic one ?

Maybe the ATDT########## is a "sooper secret" test dialup number ???
Or does that specify a "fake" dialup session ? Curious.

*******

The support page for your modem, might be this one. It claims to
have a DSP inside the dongle, so it's not an "entirely dumb" WinModem.
It's more intelligent than that. Modems come in different classes, and
a WinModem just presents a series of data bytes representing the analog
voltage on the phone line, and then the software driver does the DSP
on the computer host processor, to convert what's on the phone line,
into digital data again. Your modem does that process, inside the dongle.
Suggesting the USB interface, might look like a USB to serial converter,
kinda like my hardware setup right now (which is USB to serial, plus
regular serial dialup modem with internal data pump).

http://www.zoomtel.com/techsupport/dial_up/3095F.shtml

So, play with "diagnostic" - if still no joy, Zoom claims the
product has a two year warranty.

When I look here, the "ATZ" Hayes command, is "return to factory defaults".
And that's the one that seems to be failing.

http://www.computerhope.com/atcom.htm

On older OSes, you can also go to HyperTerm (terminal emulator) and
talk to the modem there, and run the same commands. On Windows 7,
you need to download a separate terminal emulator, as one is not
bundled with the OS. Zoom Telephonics recommends this one:

"TeraTerm Pro Web by Ayera Technologies (http://www.ayera.com)."

http://www.ayera.com/teraterm/ (freeware)

The purpose of installing something like that, is if you wanted to
issue "AT<cr>" type commands yourself and do some debugging. You'd
be checking to see if it responds to AT and not ATZ or something.

I know that's a bit vague, but if you can figure it out, you might
have some more fun with the modem and the Hayes compatible command
set.

Paul

I moved the USB connection of the modem to 3 different sockets on the
computer and took a modem reading each time. All readings were exactly
the same and all were bad.

11-10-2011 16:34:27.762 - Modem type: USB Modem
11-10-2011 16:34:27.762 - Modem inf path: oem14.inf
11-10-2011 16:34:27.762 - Modem inf section: Install
11-10-2011 16:34:27.762 - Matching hardware ID: usb\vid_0803&pid_3095
11-10-2011 16:34:27.777 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-10-2011 16:34:27.793 - Initializing modem.
11-10-2011 16:34:27.808 - Send: ATZ<cr>
11-10-2011 16:34:27.824 - Recv: <cr><lf>ERROR<cr><lf>
11-10-2011 16:34:27.824 - Interpreted response: Error
11-10-2011 16:34:27.824 - Session Statistics:
11-10-2011 16:34:27.824 - Reads : 0 bytes
11-10-2011 16:34:27.824 - Writes: 0 bytes
ATQ0V1E0 - OK
AT+GMM - +GMM: V90
AT+FCLASS=? - 0,1,1.0,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - OK
ATI2 - OK
ATI3 - CX93001-EIS_V0.2002-V92
ATI4 - OK
ATI5 - B5
ATI6 - OK
ATI7 - OK
ATQ0V1E0 - OK
AT+GMM - +GMM: V90
AT+FCLASS=? - 0,1,1.0,8
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - +GCI:


I then tried, with some guesses, to use the Command Prompt and found:

C:\Users\jvalh>atdt
'atdt' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\jvalh>at
Access is denied.

C:\Users\jvalh>atz
'atz' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\jvalh>atx
'atx' is not recognized as an internal or external command,
operable program or batch file.

That's all I can do right now.

My thanks to you Paul :)
 
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G

Gene E. Bloch

I then tried, with some guesses, to use the Command Prompt and found:

C:\Users\jvalh>atdt
'atdt' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\jvalh>at
Access is denied.

C:\Users\jvalh>atz
'atz' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\jvalh>atx
'atx' is not recognized as an internal or external command,
operable program or batch file.

That's all I can do right now.

My thanks to you Paul :)
These are not comands for Windows, they are string s to send to the
modem.

Like this:
C:\Users\jvalh> echo atx > modem

Where I used "modem" to stand for the modem's address, because I don't
remember what the correct form of that is. It might be com1, com2, or
similar.
 
L

Loonie

C:\Users\jvalh> echo atx> modem
Thanks Gene.

I had a stroke of luck. On EssentialFax I found a page that had modem
information. with a couple of clicks I was able to get 3 pages away out
of 5. No idea why. When I open them, the 2 pages look quite ok.

Will have another try to get the other 2 off soon.
 
G

Gene E. Bloch

Thanks Gene.

I had a stroke of luck. On EssentialFax I found a page that had modem
information. with a couple of clicks I was able to get 3 pages away out
of 5. No idea why. When I open them, the 2 pages look quite ok.

Will have another try to get the other 2 off soon.
I hope you can get it all figured out if you ever have to send another
fax. It sounds very frustrating...
 
L

Loonie

I hope you can get it all figured out if you ever have to send another
fax. It sounds very frustrating...
I think it's the old story. If there are nine easy ways to do something
the 10th way will be taken.
 
C

Char Jackson

I think it's the old story. If there are nine easy ways to do something
the 10th way will be taken.
I think it's a completely different old story. A person gets used to
doing something a certain way and allows himself to get all flustered
when something new comes along.
 
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G

Gene E. Bloch

I think it's a completely different old story. A person gets used to
doing something a certain way and allows himself to get all flustered
when something new comes along.
For example, I haven't yet tried the official Microsoft Windows 7 forms
:)
 
R

Roy Smith

For example, I haven't yet tried the official Microsoft Windows 7 forms
:)
I'm with you there as I don't care for any online forum that much. I
prefer using newsgroups instead.
 
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J

J. P. Gilliver (John)

In message <[email protected]>, Loonie
even when I provide jpgs. They process my jpgs into other jpgs and they
are much fuzzier.
What is in the JPGs? Fax wouldn't be my choice for sending any sort of
image (except possibly a line drawing, and ideally not even then), but I
am guessing that it has been imposed on you that you _must_ use fax.

Fax is limited in both resolution and colour depth. The resolution is
fixed. The colour depth is one bit, black or white. A _long_ time ago,
faxes were greyscale - well, in fact, truly analogue; however, that is
decades ago, and when they introduced compression, they also reduced
them to black or white. (Compression is what makes it able to send all
white [and I think all black] parts of the image faster [fewer bits in
the communication] than areas with some black and some white, which was
important at the time it was introduced. Analogue faxes went at a
constant rate in terms of inches per second.)
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G.5AL-IS-P--Ch++(p)[email protected]+Sh0!:`)DNAf

"Everyone has always regarded any usage but his own as either barbarous or
pedantic." - Evelyn Waugh, quoted by Lynne Truss in "Eats, shoots & Leaves"
2003
 

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