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This happened while I was the game Conquer Online, CPUID HWMonitor tool and while installing iTunes.
Can you check this blue screen error please?
- Thread starter BlackCitadel
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You do not have Service Pack 1 (SP1) Installed. The DMP points to Windows system files and until you update we can't rule them out as a problem.
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So should I always turn Windows Update "on"?
And is this really SP1 issue?!!!!
Because someone told me check the HDD.
And also after the laptop crashed, in the restart black screen I saw messages saying failed to boot referring to Audio (REALTEK) and other things.
Debugging Details: ------------------ ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified. DISK_HARDWARE_ERROR: There was error with disk hardware BUGCHECK_STR: 0x7a_c000000e CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: audiodg.exe CURRENT_IRQL: 0 TRAP_FRAME: 8c35bb70 -- (.trap 0xffffffff8c35bb70) .trap 0xffffffff8c35bb70 ErrCode = 00000000 eax=9d094408 ebx=9d093008 ecx=9d016b00 edx=00000000 esi=82e735bd edi=00000000 eip=9d018aec esp=8c35bbe4 ebp=8c35bbec iopl=0 nv up ei pl zr na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246 peauth+0xbaec: 9d018aec ?? ??? .trap Resetting default scope
And is this really SP1 issue?!!!!
Because someone told me check the HDD.
And also after the laptop crashed, in the restart black screen I saw messages saying failed to boot referring to Audio (REALTEK) and other things.
Debugging Details: ------------------ ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified. DISK_HARDWARE_ERROR: There was error with disk hardware BUGCHECK_STR: 0x7a_c000000e CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: audiodg.exe CURRENT_IRQL: 0 TRAP_FRAME: 8c35bb70 -- (.trap 0xffffffff8c35bb70) .trap 0xffffffff8c35bb70 ErrCode = 00000000 eax=9d094408 ebx=9d093008 ecx=9d016b00 edx=00000000 esi=82e735bd edi=00000000 eip=9d018aec esp=8c35bbe4 ebp=8c35bbec iopl=0 nv up ei pl zr na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246 peauth+0xbaec: 9d018aec ?? ??? .trap Resetting default scope
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That info you just posted does look like you may have a hard drive problem ("There was error with disk hardware"). If your HD is bad you should replace that before updating/installing anything else.
As I said I couldn't be sure it is an SP1 issue but I couldn't rule it out.
And BSODs are often caused by out-dated drivers so yes you should update your drivers.
... but if you are going to replace your HD there is no point in doing any of that first; in fact if your HD is failing you should back up all your data to an external device ASAP in case the hard drive fails completely and you lose everything.
Once you have the new HD installed and have restored your system then, in regards to your Windows Update question. Personally I don't like to have my computer run Windows Update any time it likes. I set mine to just warn me that it needs done. I think that is especially true of a laptop because it probably isn't on all night to update when the usage is low so it often tries as soon as you turn it on and it uses a lot of bandwidth on my wi-fi at a time when I want to be pulling email, playing games, surfing, etc and I want the bandwidth for my stuff not background updates. But yes you should periodically run Windows Update to get at least the Critical Updates (ie security patches) and if you feel you can't remember to do that at least once a month then you would probably be better off setting it to automatic so that you stay protected.
As I said I couldn't be sure it is an SP1 issue but I couldn't rule it out.
And BSODs are often caused by out-dated drivers so yes you should update your drivers.
... but if you are going to replace your HD there is no point in doing any of that first; in fact if your HD is failing you should back up all your data to an external device ASAP in case the hard drive fails completely and you lose everything.
Once you have the new HD installed and have restored your system then, in regards to your Windows Update question. Personally I don't like to have my computer run Windows Update any time it likes. I set mine to just warn me that it needs done. I think that is especially true of a laptop because it probably isn't on all night to update when the usage is low so it often tries as soon as you turn it on and it uses a lot of bandwidth on my wi-fi at a time when I want to be pulling email, playing games, surfing, etc and I want the bandwidth for my stuff not background updates. But yes you should periodically run Windows Update to get at least the Critical Updates (ie security patches) and if you feel you can't remember to do that at least once a month then you would probably be better off setting it to automatic so that you stay protected.