System freezes up
- Thread starter spec009
- Start date
- Joined
- Sep 22, 2010
- Messages
- 613
- Reaction score
- 102
Update Intel Matrix Storage
iaStor.sys Thu Dec 17 13:41:59 2009
http://www.intel.com/p/en_US/support/detect/
Update Fingerprint driver
mwlPSDFilter.sys Tue Jun 02 06:07:30 2009
Uninstall McAfee and replace it with MSE:
mfewfpk.sys Wed Dec 09 16:05:04 2009
http://service.mcafee.com/Error.aspx
http://www.microsoft.com/en-us/security_essentials/default.aspx
CRASH DUMPS
DRIVERS
iaStor.sys Thu Dec 17 13:41:59 2009
http://www.intel.com/p/en_US/support/detect/
Update Fingerprint driver
mwlPSDFilter.sys Tue Jun 02 06:07:30 2009
Uninstall McAfee and replace it with MSE:
mfewfpk.sys Wed Dec 09 16:05:04 2009
http://service.mcafee.com/Error.aspx
http://www.microsoft.com/en-us/security_essentials/default.aspx
CRASH DUMPS
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\DMP\042111-20467-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c16000 PsLoadedModuleList = 0xfffff800`02e53e50
Debug session time: Thu Apr 21 06:04:56.272 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:07.458
Loading Kernel Symbols
...........................................................
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
Debugging Details:
------------------
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
FAULTING_IP:
+3436366461636363
00000000`00000000 ?? ???
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR: 0x1E_0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
EXCEPTION_RECORD: fffff80000b9c258 -- (.exr 0xfffff80000b9c258)
ExceptionAddress: fffff80002c7ee90 (nt!memcpy+0x0000000000000250)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
TRAP_FRAME: fffff80000b9c300 -- (.trap 0xfffff80000b9c300)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000001000 rbx=0000000000000000 rcx=fffff88003f1c990
rdx=d8000000095809f0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c7ee90 rsp=fffff80000b9c498 rbp=fffff88003f1c670
r8=0000000000000320 r9=0000000000000019 r10=000000000000019c
r11=fffff88003f1c670 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe cy
nt!memcpy+0x250:
fffff800`02c7ee90 488b440af8 mov rax,qword ptr [rdx+rcx-8] ds:2010:d7fff880`0d49d378=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002c7fc2e to fffff80002c87ed0
STACK_TEXT:
fffff800`00b9b338 fffff800`02c7fc2e : 00000000`00000000 00000000`00000000 fffff800`00b9bab0 fffff800`02cb4e28 : nt!KeBugCheck
fffff800`00b9b340 fffff800`02cadbed : fffff800`02e94c24 fffff800`02dcda3c fffff800`02c16000 fffff800`00b9c258 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`00b9b370 fffff800`02cb5250 : fffff800`02dd5b5c fffff800`00b9b3e8 fffff800`00b9c258 fffff800`02c16000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`00b9b3a0 fffff800`02cc21b5 : fffff800`00b9c258 fffff800`00b9bab0 fffff800`00000000 00000000`000000c8 : nt!RtlDispatchException+0x410
fffff800`00b9ba80 fffff800`02c87542 : fffff800`00b9c258 fffff880`0d49d018 fffff800`00b9c300 00000000`00000004 : nt!KiDispatchException+0x135
fffff800`00b9c120 fffff800`02c85e4a : fffffa80`049321a0 fffffa80`049be000 00000000`00000103 fffff880`0109749d : nt!KiExceptionDispatch+0xc2
fffff800`00b9c300 fffff800`02c7ee90 : fffff800`03135419 fffffa80`04aaf9d0 fffff880`00e2b12c fffffa80`04aafb20 : nt!KiGeneralProtectionFault+0x10a
fffff800`00b9c498 fffff800`03135419 : fffffa80`04aaf9d0 fffff880`00e2b12c fffffa80`04aafb20 fffffa80`04ac2930 : nt!memcpy+0x250
fffff800`00b9c4a0 fffff800`03138178 : 00000000`00000000 00000000`00000001 fffffa80`03b78050 fffffa80`03b78054 : nt!GxpWriteFrameBufferPixels+0xb9
fffff800`00b9c4f0 fffff800`03139757 : 00000000`00000000 00000000`00023f01 00000000`00000001 fffff800`02dba4d3 : nt!BgpGxDrawRectangle+0x48
fffff800`00b9c520 fffff800`02c93fa6 : fffff800`00b9c600 00000000`00000000 00000000`00000000 00000000`00000000 : nt!AnFwpProgressIndicatorTimer+0x107
fffff800`00b9c570 fffff800`02c93326 : fffff800`02e16a80 00000000`000001de 00000000`00000000 fffffa80`00000003 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02c93e7e : 00000000`04721032 fffff800`00b9cc58 00000000`000001de fffff800`02e04e48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02c93697 : fffffa80`03b07cc1 fffff800`000001de fffffa80`0490d490 00000000`000000dd : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02c906fa : fffff800`02e00e80 fffff800`02e0ec40 00000000`00000000 fffff880`010766d8 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiKernelCalloutExceptionHandler+e
fffff800`02c7fc2e 90 nop
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!KiKernelCalloutExceptionHandler+e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600
FAILURE_BUCKET_ID: X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
BUCKET_ID: X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
Followup: MachineOwner
---------DRIVERS
Code:
start end module name
fffff880`00f51000 fffff880`00fa8000 ACPI ACPI.sys Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`01284000 fffff880`0128f000 amdxata amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`01251000 fffff880`0125a000 atapi atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0125a000 fffff880`01284000 ataport ataport.SYS Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00e1e000 fffff880`00e2a000 BATTC BATTC.SYS Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`04481000 fffff880`04488000 Beep Beep.SYS Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`04445000 fffff880`0446f000 cdrom cdrom.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cec000 fffff880`00dac000 CI CI.dll Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01650000 fffff880`01680000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c8e000 fffff880`00cec000 CLFS CLFS.SYS Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01690000 fffff880`01703000 cng cng.sys Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00e15000 fffff880`00e1e000 compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`01680000 fffff880`0168e000 crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0163a000 fffff880`01650000 disk disk.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04432000 fffff880`04445000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0422a000 fffff880`04432000 dump_iaStor dump_iaStor.sys Thu Dec 17 13:41:59 2009 (4B2A7B77)
fffff880`012db000 fffff880`012ef000 fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0128f000 fffff880`012db000 fltmgr fltmgr.sys Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01714000 fffff880`0171e000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01600000 fffff880`0163a000 fvevol fvevol.sys Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`0182b000 fffff880`01875000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`031f3000 fffff800`0323c000 hal hal.dll Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`0188a000 fffff880`01893000 hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`01049000 fffff880`01251000 iaStor iaStor.sys Thu Dec 17 13:41:59 2009 (4B2A7B77)
fffff800`00bc8000 fffff800`00bd2000 kdcom kdcom.dll Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`015e5000 fffff880`015ff000 ksecdd ksecdd.sys Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01800000 fffff880`0182b000 ksecpkg ksecpkg.sys Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`00c36000 fffff880`00c7a000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`012ef000 fffff880`0136d900 mfehidk mfehidk.sys Wed Dec 09 16:04:39 2009 (4B2010E7)
fffff880`0171e000 fffff880`01760400 mfewfpk mfewfpk.sys Wed Dec 09 16:05:04 2009 (4B201100)
fffff880`00dac000 fffff880`00dc6000 mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fb1000 fffff880`00fbb000 msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0136e000 fffff880`013cc000 msrpc msrpc.sys Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`019e7000 fffff880`019f9000 mup mup.sys Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0446f000 fffff880`04478000 mwlPSDFilter mwlPSDFilter.sys Tue Jun 02 06:07:30 2009 (4A24F9E2)
fffff880`01895000 fffff880`01987000 ndis ndis.sys Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`01987000 fffff880`019e7000 NETIO NETIO.SYS Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`02c16000 fffff800`031f3000 nt ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff880`01442000 fffff880`015e5000 Ntfs Ntfs.sys Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`04478000 fffff880`04481000 Null Null.SYS Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`00e00000 fffff880`00e15000 partmgr partmgr.sys Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00fbb000 fffff880`00fee000 pci pci.sys Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01703000 fffff880`01714000 pcw pcw.sys Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c7a000 fffff880`00c8e000 PSHED PSHED.dll Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`044cb000 fffff880`044d4000 RDPCDD RDPCDD.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`044d4000 fffff880`044dd000 rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`017ad000 fffff880`017e7000 rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`01882000 fffff880`0188a000 spldr spldr.sys Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01a03000 fffff880`01c00000 tcpip tcpip.sys Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`01875000 fffff880`01882000 TDI TDI.SYS Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`00fee000 fffff880`00ffb000 vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`04488000 fffff880`04496000 vga vga.sys Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`04496000 fffff880`044bb000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00e2a000 fffff880`00e3f000 volmgr volmgr.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e3f000 fffff880`00e9b000 volmgrx volmgrx.sys Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01761000 fffff880`017ad000 volsnap volsnap.sys Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`044bb000 fffff880`044cb000 watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e9e000 fffff880`00f42000 Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f42000 fffff880`00f51000 WDFLDR WDFLDR.SYS Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fa8000 fffff880`00fb1000 WMILIB WMILIB.SYS Mon Jul 13 19:19:51 2009 (4A5BC117)