CD Problem

[Antares 531]

So then, tell us what settings you have on the Properties/ Recording
dialogue page.

Also tell us what driver names are given in Device Manager.

Ed

P.S. There's always the standard way back; system restore point.

Ed, I'm not exactly sure just what you mean, here. I opened my Windows
Explorer, then right clicked on the BD-ROM Drive E. Then I right
clicked on the properties item, then left clicked on the Recording
tab. I didn't see anything that looked like what you are talking
about. there are three editable thing in this Recording dialogue page;

BD-ROM Drive E
Programs (C
A check box for Automatically eject the disc after a Mastered burn.

I checked and the Programs (C drive has 419 GB of free space, so
evidently it isn't a matter of inadequate storage available on this
temporary storage drive.

Gordon

 

[Antares 531]

NOT the CD Drive! That doesn't work.

Delete the *Controller* (IDE Channel, or Standard Enhanced PCI to USB Host
Controller) that it's attached to, then reboot and let Windows reinstall
_ALL_ of the drivers.

If you don't know which controller it's attached to, expand the DVD/CD-ROM
drives and delete controllers until the correct drive disappears. You won't
cause any harm if you just deleted all of the controllers to get the one
your DVD is attached to.

I'm a bit confused, here. Are you saying I should open Device Manager,
delete (uninstall) the BD-ROM Drive E, then re-boot and let Windows
install it fresh? It is listed here as ATAPI BD O DH4O1S ATA Device.

Everything I've checked in Device Manager indicates "This device is
working properly."

Gordon

 

[Ed Cryer]

Ed, I'm not exactly sure just what you mean, here. I opened my Windows
Explorer, then right clicked on the BD-ROM Drive E. Then I right
clicked on the properties item, then left clicked on the Recording
tab. I didn't see anything that looked like what you are talking
about. there are three editable thing in this Recording dialogue page;

BD-ROM Drive E
Programs (C
A check box for Automatically eject the disc after a Mastered burn.

I checked and the Programs (C drive has 419 GB of free space, so
evidently it isn't a matter of inadequate storage available on this
temporary storage drive.

Gordon

That's fine. That matches what I have in mine.

The other thing now. Drivers.

Control Panel/ Hardware & Sound/ Device Manager/ DVD&CD-Rom drives, your
drive/ Driver/ Driver details.
All the drivers listed there.

Ed

 

[Antares 531]

That's fine. That matches what I have in mine.

The other thing now. Drivers.

Control Panel/ Hardware & Sound/ Device Manager/ DVD&CD-Rom drives, your
drive/ Driver/ Driver details.
All the drivers listed there.

Ed

Well, I tried this, at least I think I did what you suggested, but the
problem is still there.

I went to Device Manager>DVD-CD ROM drives and highlighted the only
entry in this, then hit the delete key. I got a warning saying that I
was about to delete the CD drive. I clicked OK and it went to
completion. Then I shut the computer down and re-booted. It came up
with the same entry it had before, and it still won't recognize a new
CD disc. I can put a CD in that I copied some files to some time ago
and it reads those files very well...no glitches or staggering around.

I've tried using a Verbatim CD-R disc, a SONY DVD+R disc, and a
Memorex CD-R disc, but none have been recognized by the drive. If I
put one of these new discs in the drive then click on this drive in
Windows Explorer the drive door slides open and I get a pop-up asking
me to insert a disc.

I'm thinking that somewhere, somehow, some software has made some
registry changes that makes this CD drive a read-only drive.

Gordon

 

[Char Jackson]

Well, I tried this, at least I think I did what you suggested, but the
problem is still there.

I lost count of the number of times people suggested removing the
controller in Device Manager, NOT the drive, and you still insist on
removing the drive. Just once, you should consider following the
advice you've received to remove the entry for the controller, just to
rule it out, if nothing else.

 

[Antares 531]

I lost count of the number of times people suggested removing the
controller in Device Manager, NOT the drive, and you still insist on
removing the drive. Just once, you should consider following the
advice you've received to remove the entry for the controller, just to
rule it out, if nothing else.

I apologize. I'm not being obstinate. I just don't know what you're
talking about. I can find only one item listed Device Manager as a CD
component of any type. Where should I be looking?

Gordon

 

[Stan Brown]

I lost count of the number of times people suggested removing the
controller in Device Manager, NOT the drive, and you still insist on
removing the drive. Just once, you should consider following the
advice you've received to remove the entry for the controller, just to
rule it out, if nothing else.

Char,

For my own benefit if I have to do this when I install SP1, is there
any way to identify which controller controls the optical drive?

And by "remove" you mean "uninstall", right?

 

[relic]

I'm a bit confused, here. Are you saying I should open Device Manager,
delete (uninstall) the BD-ROM Drive E, then re-boot and let Windows
install it fresh? It is listed here as ATAPI BD O DH4O1S ATA Device.

Not the drive!!!!!!!!!! Its Controller.

Everything I've checked in Device Manager indicates "This device is
working properly."

Meaningless.

 

[relic]

Char,

For my own benefit if I have to do this when I install SP1, is there
any way to identify which controller controls the optical drive?

See my post above where I explain how you can see that you removed the
correct controller.

 

[Char Jackson]

Char,

For my own benefit if I have to do this when I install SP1, is there
any way to identify which controller controls the optical drive?

relic answered this part.

And by "remove" you mean "uninstall", right?

Yes, thanks.

 

[Char Jackson]

I apologize. I'm not being obstinate. I just don't know what you're
talking about. I can find only one item listed Device Manager as a CD
component of any type. Where should I be looking?

In Device Manager, you probably have a category of hardware called
"DVD/CD-ROM Drives". You'll want to ignore that section. Instead, look
for a category called "IDE ATA/ATAPI Controllers". What you seek is in
there, I believe. Follow relic's advice and report back on your
success, or not.

 

[Shoe]

In Device Manager, you probably have a category of hardware called
"DVD/CD-ROM Drives". You'll want to ignore that section. Instead, look
for a category called "IDE ATA/ATAPI Controllers". What you seek is in
there, I believe. Follow relic's advice and report back on your
success, or not.

The day I first read this thread, my CD/DVD drive decided to die. It
just disappeared from the BIOS even though the tray would open and
close. It had been acting up for a few days and I had already ordered
a new one from TigerDirect. My experience with optical drives has
been that they are not a reliable device and usually fail after a year
or two. They are so low in cost now that I would try a new drive
before going through all this software effort. Chances are the drive
has failed.

 

[Antares 531]

In Device Manager, you probably have a category of hardware called
"DVD/CD-ROM Drives". You'll want to ignore that section. Instead, look
for a category called "IDE ATA/ATAPI Controllers". What you seek is in
there, I believe. Follow relic's advice and report back on your
success, or not.

Getting closer, maybe? I just looked into Device Manager > IDE
ATA/ATAPI controllers and found 9 entries, many of them seem to be
duplicates. I've listed them below. Should I delete the duplicates? If
not, which ones should I delete?

ATA Channel 0
ATA Channel 0
ATA Channel 0
ATA Channel 1
ATA Channel 1
ATA Channel 1
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller

Gordon

 

[Ed Cryer]

Getting closer, maybe? I just looked into Device Manager> IDE
ATA/ATAPI controllers and found 9 entries, many of them seem to be
duplicates. I've listed them below. Should I delete the duplicates? If
not, which ones should I delete?

ATA Channel 0
ATA Channel 0
ATA Channel 0
ATA Channel 1
ATA Channel 1
ATA Channel 1
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller

Gordon

Yabadoo!
Who said the problem was a hardware one?

Ed

 

[Antares 531]

Yabadoo!
Who said the problem was a hardware one?

Ed

Should I delete the duplicates, or would doing so really mess things
up? Everything else on this computer seems to be working very well.
This CD write function is the only thing that I've discovered which
doesn't work right. Gordon

 

[GreyCloud]

Antares 531 wrote:

There is also the possibility that the "write" laser is burned out. The
read laser is not the one that does the writing, IRC. So you may have
to get a new CD burner. I couldn't find any diagnostic programs for
that model.

 

[GreyCloud]

I lost count of the number of times people suggested removing the
controller in Device Manager, NOT the drive, and you still insist on
removing the drive. Just once, you should consider following the
advice you've received to remove the entry for the controller, just to
rule it out, if nothing else.

It just may be that his "write" laser is just defective. That
particular laser doesn't read.
The "write" laser takes more power and according to Murphys Law, most
likely to fail.

 

[Antares 531]

Antares 531 wrote:

There is also the possibility that the "write" laser is burned out. The
read laser is not the one that does the writing, IRC. So you may have
to get a new CD burner. I couldn't find any diagnostic programs for
that model.

This must be the problem. I plan to go to Best Buy this afternoon and
buy a new CD drive. Then if this doesn't solve the problem I'll have a
spare on hand, anyway.

I'm not settled, yet, as to what brand, type of CD drive I should buy.
I really don't need the extended functions of a DVD+R drive, but I do
have a new pack of those CDs on hand.

 

[Ed Cryer]

Should I delete the duplicates, or would doing so really mess things
up? Everything else on this computer seems to be working very well.
This CD write function is the only thing that I've discovered which
doesn't work right. Gordon

Relic is your guide with the Controller/s. I'm still waiting to hear
what drivers you have listed for the drive.

Ed

P.S. You'd gain some valuable insight if you tried to remember how long
this problem has been there, and what system amendments you made around
the time it went awry.

 

[Ed Cryer]

This must be the problem. I plan to go to Best Buy this afternoon and
buy a new CD drive. Then if this doesn't solve the problem I'll have a
spare on hand, anyway.

I'm not settled, yet, as to what brand, type of CD drive I should buy.
I really don't need the extended functions of a DVD+R drive, but I do
have a new pack of those CDs on hand.

Don't forget to uninstall previous drives before installing the new one;
otherwise you'll end up with multiple IDE controllers and one whole mess
of drivers loaded.

Ed