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- Oct 31, 2010
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I am running Windows 7 64 bit and I have attached to my computer a Samsung SCX-4100 multi-function device (printer, scanner, copier). I have installed the recommended driver from the Samsung Website and the device now prints and photocopies fine. But it won't scan. I have installed the correct Smart Thru software from the original installation disc that came with the printer. But when I launch Smart Thru and tell it to Scan to a Folder it returns the message 'unable to open SCX-4100'. On my old computer (to which this device used to be attached, and scanned fine) I think I had an icon on my desktop marked 'twain'. I do not see such an icon on my new computer desktop. Any thoughts on what I can try to get the scanner to work would be most welcome.