Internet Explorer Not Responding

Discussion in 'alt.windows7.general' started by Emrys Davies, Sep 24, 2012.

  1. Emrys Davies

    Emrys Davies Guest

    I have Win 7 Home Edition 64 bit.

    I had problems with 'Internet Explorer Not Responding' and trial and error
    indicated that it was probably being caused by Windows Update KB2744842 -
    Cumulative Security Update for Internet Explorer 8. I have unrestored that
    and things now appear to be normal. Hopefully this may help someone.
    Emrys Davies, Sep 24, 2012
    #1
  2. Emrys Davies

    Big Steel Guest

    On 9/24/2012 7:13 AM, Emrys Davies wrote:
    > I have Win 7 Home Edition 64 bit.
    >
    > I had problems with 'Internet Explorer Not Responding' and trial and
    > error indicated that it was probably being caused by Windows Update
    > KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    > unrestored that and things now appear to be normal. Hopefully this may
    > help someone.


    I am on IE9.
    Big Steel, Sep 24, 2012
    #2
  3. Emrys Davies

    MowGreen Guest

    Emrys Davies wrote:
    > I have Win 7 Home Edition 64 bit.
    >
    > I had problems with 'Internet Explorer Not Responding' and trial and
    > error indicated that it was probably being caused by Windows Update
    > KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    > unrestored that and things now appear to be normal. Hopefully this may
    > help someone.


    KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    you've uninstalled it, at the very least, ensure that all Java runtimes
    are no longer installed. And, please keep this URL on hand because
    you'll be needing it in the not too distant future -

    Microsoft Consumer Security Support Center
    https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1

    After you've run the MS Safety Scanner, click the Continue button,
    confirm your location, click Continue, then choose the option that best
    suits you. Phone and Chat support are offered for *no-charge* and,
    believe me, since KB2744842 is not installed, you'll need one or the
    other as the vulnerability that it addresses is being *actively*
    exploited by cyber thugs.



    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================
    MowGreen, Sep 25, 2012
    #3
  4. Emrys Davies

    Emrys Davies Guest

    "MowGreen" <> wrote in message
    news:k3ssr7$t9e$...
    > Emrys Davies wrote:
    >> I have Win 7 Home Edition 64 bit.
    >>
    >> I had problems with 'Internet Explorer Not Responding' and trial and
    >> error indicated that it was probably being caused by Windows Update
    >> KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    >> unrestored that and things now appear to be normal. Hopefully this may
    >> help someone.

    >
    > KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    > you've uninstalled it, at the very least, ensure that all Java runtimes
    > are no longer installed. And, please keep this URL on hand because you'll
    > be needing it in the not too distant future -
    >
    > Microsoft Consumer Security Support Center
    > https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >
    > After you've run the MS Safety Scanner, click the Continue button, confirm
    > your location, click Continue, then choose the option that best suits you.
    > Phone and Chat support are offered for *no-charge* and, believe me, since
    > KB2744842 is not installed, you'll need one or the other as the
    > vulnerability that it addresses is being *actively* exploited by cyber
    > thugs.
    >
    >
    >
    > MowGreen
    > ================
    > *-343-* FDNY
    > Never Forgotten
    > ================
    >


    I downloaded MCSSC and when I opened it I got the error:
    'C:\Users\EmrysDavies\Desktop\msert.exe in not a valid Win32 application'.
    Mine is definitely a 64 bit version.

    I have no Java runtimes installed.
    Emrys Davies, Sep 25, 2012
    #4
  5. On Tue, 25 Sep 2012 20:28:26 +0100, "Emrys Davies" <>
    wrote:

    >
    >"MowGreen" <> wrote in message
    >news:k3ssr7$t9e$...
    >> Emrys Davies wrote:
    >>> I have Win 7 Home Edition 64 bit.
    >>>
    >>> I had problems with 'Internet Explorer Not Responding' and trial and
    >>> error indicated that it was probably being caused by Windows Update
    >>> KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    >>> unrestored that and things now appear to be normal. Hopefully this may
    >>> help someone.

    >>
    >> KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    >> you've uninstalled it, at the very least, ensure that all Java runtimes
    >> are no longer installed. And, please keep this URL on hand because you'll
    >> be needing it in the not too distant future -
    >>
    >> Microsoft Consumer Security Support Center
    >> https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >>
    >> After you've run the MS Safety Scanner, click the Continue button, confirm
    >> your location, click Continue, then choose the option that best suits you.
    >> Phone and Chat support are offered for *no-charge* and, believe me, since
    >> KB2744842 is not installed, you'll need one or the other as the
    >> vulnerability that it addresses is being *actively* exploited by cyber
    >> thugs.
    >>
    >>
    >>
    >> MowGreen
    >> ================
    >> *-343-* FDNY
    >> Never Forgotten
    >> ================
    >>

    >
    >I downloaded MCSSC and when I opened it I got the error:
    >'C:\Users\EmrysDavies\Desktop\msert.exe in not a valid Win32 application'.
    >Mine is definitely a 64 bit version.
    >
    >I have no Java runtimes installed.


    I got notice of a new Java 7 release today. Have they fixed the problem
    yet?
    --
    Robin Bignall
    Herts, England
    Robin Bignall, Sep 25, 2012
    #5
  6. Emrys Davies

    MowGreen Guest

    Emrys Davies wrote:
    >
    > "MowGreen" <> wrote in message
    > news:k3ssr7$t9e$...
    >> Emrys Davies wrote:
    >>> I have Win 7 Home Edition 64 bit.
    >>>
    >>> I had problems with 'Internet Explorer Not Responding' and trial and
    >>> error indicated that it was probably being caused by Windows Update
    >>> KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    >>> unrestored that and things now appear to be normal. Hopefully this may
    >>> help someone.

    >>
    >> KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    >> you've uninstalled it, at the very least, ensure that all Java
    >> runtimes are no longer installed. And, please keep this URL on hand
    >> because you'll be needing it in the not too distant future -
    >>
    >> Microsoft Consumer Security Support Center
    >> https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >>
    >>
    >> After you've run the MS Safety Scanner, click the Continue button,
    >> confirm your location, click Continue, then choose the option that
    >> best suits you. Phone and Chat support are offered for *no-charge*
    >> and, believe me, since KB2744842 is not installed, you'll need one or
    >> the other as the vulnerability that it addresses is being *actively*
    >> exploited by cyber thugs.
    >>
    >>
    >>
    >> MowGreen
    >> ================
    >> *-343-* FDNY
    >> Never Forgotten
    >> ================
    >>

    >
    > I downloaded MCSSC and when I opened it I got the error:
    > 'C:\Users\EmrysDavies\Desktop\msert.exe in not a valid Win32
    > application'. Mine is definitely a 64 bit version.
    >
    > I have no Java runtimes installed.


    What is "MCSSC" ? The info I posted for you is for *when* your system
    becomes compromised because KB274482 is not installed.

    If you so desire, you can contact Microsoft for *no-charge* support for
    troubleshooting performance issues ( Internet Explorer Not Responding )
    caused by the installation of KB274482 if you live in the US or Canada

    8800-642-7676 in the US or 877-568-2495 in Canada

    Monday through Friday, 5:00 AM - 9:00 PM Pacific; Saturday and Sunday,
    6:00 AM - 3:00 PM Pacific

    If you were trying to download the Microsoft Safety Scanner, please
    download it from here if you live in the US:
    http://www.microsoft.com/security/scanner/en-us/default.aspx

    If you're not in the US then click the drop down window towards the top
    right of the above page and set it to your location.

    Clicking the Download Now button *should* offer you the 64 bit version
    but if for some reason it does not, then click the link under Download
    Now that states ' Select your version' and then click the 64 bit link.


    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================
    MowGreen, Sep 26, 2012
    #6
  7. Emrys Davies

    MowGreen Guest

    Robin Bignall wrote:
    > On Tue, 25 Sep 2012 20:28:26 +0100, "Emrys Davies" <>
    > wrote:
    >
    >>
    >> "MowGreen" <> wrote in message
    >> news:k3ssr7$t9e$...
    >>> Emrys Davies wrote:
    >>>> I have Win 7 Home Edition 64 bit.
    >>>>
    >>>> I had problems with 'Internet Explorer Not Responding' and trial and
    >>>> error indicated that it was probably being caused by Windows Update
    >>>> KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    >>>> unrestored that and things now appear to be normal. Hopefully this may
    >>>> help someone.
    >>>
    >>> KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    >>> you've uninstalled it, at the very least, ensure that all Java runtimes
    >>> are no longer installed. And, please keep this URL on hand because you'll
    >>> be needing it in the not too distant future -
    >>>
    >>> Microsoft Consumer Security Support Center
    >>> https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >>>
    >>> After you've run the MS Safety Scanner, click the Continue button, confirm
    >>> your location, click Continue, then choose the option that best suits you.
    >>> Phone and Chat support are offered for *no-charge* and, believe me, since
    >>> KB2744842 is not installed, you'll need one or the other as the
    >>> vulnerability that it addresses is being *actively* exploited by cyber
    >>> thugs.
    >>>
    >>>
    >>>
    >>> MowGreen
    >>> ================
    >>> *-343-* FDNY
    >>> Never Forgotten
    >>> ================
    >>>

    >>

    >
    > I got notice of a new Java 7 release today. Have they fixed the problem
    > yet?
    >




    AFAIK, Java Version 7 Update 7 is the most recent Oracle java release.

    Please read the following, Robin -

    More Java Woes
    http://isc.sans.edu/diary/More Java Woes/14179

    " A number of readers alerted us of news reports stating that new "full
    sandbox escape" vulnerabilities had been reported to Oracle. At this
    point, there are no details available as to the nature of these
    vulnerabilities, and there is no evidence that any of these
    vulnerabilities are exploited. However, it is widely known that Oracle
    is working on a substantial backlog of these vulnerabilities. It is
    still recommended to use Java "with caution". Some best practices:

    - Uninstall Java if you don't need it.
    - if you do need Java, make sure it doesn't start automatically in your
    web browser.
    - keep Java up to date
    - reduce the number of Java variants you have installed to the minimum
    you need. "

    If you need to have a java run time installed so that software installed
    on your *computer* can function, then it would behoove you to disable
    ALL java plug ins in ALL web browsers -

    How to Unplug Java from the Browser
    http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/


    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================
    MowGreen, Sep 26, 2012
    #7
  8. On Wed, 26 Sep 2012 12:17:04 -0700, MowGreen <>
    wrote:

    >Robin Bignall wrote:
    >> On Tue, 25 Sep 2012 20:28:26 +0100, "Emrys Davies" <>
    >> wrote:
    >>
    >>>
    >>> "MowGreen" <> wrote in message
    >>> news:k3ssr7$t9e$...
    >>>> Emrys Davies wrote:
    >>>>> I have Win 7 Home Edition 64 bit.
    >>>>>
    >>>>> I had problems with 'Internet Explorer Not Responding' and trial and
    >>>>> error indicated that it was probably being caused by Windows Update
    >>>>> KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    >>>>> unrestored that and things now appear to be normal. Hopefully thismay
    >>>>> help someone.
    >>>>
    >>>> KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    >>>> you've uninstalled it, at the very least, ensure that all Java runtimes
    >>>> are no longer installed. And, please keep this URL on hand because you'll
    >>>> be needing it in the not too distant future -
    >>>>
    >>>> Microsoft Consumer Security Support Center
    >>>> https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >>>>
    >>>> After you've run the MS Safety Scanner, click the Continue button, confirm
    >>>> your location, click Continue, then choose the option that best suits you.
    >>>> Phone and Chat support are offered for *no-charge* and, believe me, since
    >>>> KB2744842 is not installed, you'll need one or the other as the
    >>>> vulnerability that it addresses is being *actively* exploited by cyber
    >>>> thugs.
    >>>>
    >>>>
    >>>>
    >>>> MowGreen
    >>>> ================
    >>>> *-343-* FDNY
    >>>> Never Forgotten
    >>>> ================
    >>>>
    >>>

    >>
    >> I got notice of a new Java 7 release today. Have they fixed the problem
    >> yet?
    >>

    >
    >
    >
    >AFAIK, Java Version 7 Update 7 is the most recent Oracle java release.
    >
    >Please read the following, Robin -
    >
    >More Java Woes
    >http://isc.sans.edu/diary/More Java Woes/14179
    >
    >" A number of readers alerted us of news reports stating that new "full
    >sandbox escape" vulnerabilities had been reported to Oracle. At this
    >point, there are no details available as to the nature of these
    >vulnerabilities, and there is no evidence that any of these
    >vulnerabilities are exploited. However, it is widely known that Oracle
    >is working on a substantial backlog of these vulnerabilities. It is
    >still recommended to use Java "with caution". Some best practices:
    >
    >- Uninstall Java if you don't need it.
    >- if you do need Java, make sure it doesn't start automatically in your
    >web browser.
    >- keep Java up to date
    >- reduce the number of Java variants you have installed to the minimum
    >you need. "
    >
    >If you need to have a java run time installed so that software installed
    >on your *computer* can function, then it would behoove you to disable
    >ALL java plug ins in ALL web browsers -
    >
    >How to Unplug Java from the Browser
    >http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/
    >
    >

    Thanks, MowGreen. I think the best thing is to uninstall it. Anything
    that needs it will doubtless tell me so, and I'll think again.

    --
    Robin Bignall
    Herts, England
    Robin Bignall, Sep 26, 2012
    #8
  9. Emrys Davies

    Emrys Davies Guest

    "MowGreen" <> wrote in message
    news:k3ssr7$t9e$...
    > Emrys Davies wrote:
    >> I have Win 7 Home Edition 64 bit.
    >>
    >> I had problems with 'Internet Explorer Not Responding' and trial and
    >> error indicated that it was probably being caused by Windows Update
    >> KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    >> unrestored that and things now appear to be normal. Hopefully this may
    >> help someone.

    >
    > KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    > you've uninstalled it, at the very least, ensure that all Java runtimes
    > are no longer installed. And, please keep this URL on hand because you'll
    > be needing it in the not too distant future -
    >
    > Microsoft Consumer Security Support Center
    > https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >
    > After you've run the MS Safety Scanner, click the Continue button, confirm
    > your location, click Continue, then choose the option that best suits you.
    > Phone and Chat support are offered for *no-charge* and, believe me, since
    > KB2744842 is not installed, you'll need one or the other as the
    > vulnerability that it addresses is being *actively* exploited by cyber
    > thugs.
    >
    >
    >
    > MowGreen
    > ================
    > *-343-* FDNY
    > Never Forgotten
    > ================
    >


    Thanks a lot. Got it now and everything was clear.
    Emrys Davies, Sep 26, 2012
    #9
  10. On Wed, 26 Sep 2012 21:59:01 +0100, Robin Bignall
    <> wrote:

    >On Wed, 26 Sep 2012 12:17:04 -0700, MowGreen <>
    >wrote:
    >
    >>Robin Bignall wrote:
    >>> On Tue, 25 Sep 2012 20:28:26 +0100, "Emrys Davies" <>
    >>> wrote:
    >>>
    >>>>
    >>>> "MowGreen" <> wrote in message
    >>>> news:k3ssr7$t9e$...
    >>>>> Emrys Davies wrote:
    >>>>>> I have Win 7 Home Edition 64 bit.
    >>>>>>
    >>>>>> I had problems with 'Internet Explorer Not Responding' and trial and
    >>>>>> error indicated that it was probably being caused by Windows Update
    >>>>>> KB2744842 - Cumulative Security Update for Internet Explorer 8. Ihave
    >>>>>> unrestored that and things now appear to be normal. Hopefully this may
    >>>>>> help someone.
    >>>>>
    >>>>> KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    >>>>> you've uninstalled it, at the very least, ensure that all Java runtimes
    >>>>> are no longer installed. And, please keep this URL on hand because you'll
    >>>>> be needing it in the not too distant future -
    >>>>>
    >>>>> Microsoft Consumer Security Support Center
    >>>>> https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >>>>>
    >>>>> After you've run the MS Safety Scanner, click the Continue button, confirm
    >>>>> your location, click Continue, then choose the option that best suits you.
    >>>>> Phone and Chat support are offered for *no-charge* and, believe me,since
    >>>>> KB2744842 is not installed, you'll need one or the other as the
    >>>>> vulnerability that it addresses is being *actively* exploited by cyber
    >>>>> thugs.
    >>>>>
    >>>>>
    >>>>>
    >>>>> MowGreen
    >>>>> ================
    >>>>> *-343-* FDNY
    >>>>> Never Forgotten
    >>>>> ================
    >>>>>
    >>>>
    >>>
    >>> I got notice of a new Java 7 release today. Have they fixed the problem
    >>> yet?
    >>>

    >>
    >>
    >>
    >>AFAIK, Java Version 7 Update 7 is the most recent Oracle java release.
    >>
    >>Please read the following, Robin -
    >>
    >>More Java Woes
    >>http://isc.sans.edu/diary/More Java Woes/14179
    >>
    >>" A number of readers alerted us of news reports stating that new "full
    >>sandbox escape" vulnerabilities had been reported to Oracle. At this
    >>point, there are no details available as to the nature of these
    >>vulnerabilities, and there is no evidence that any of these
    >>vulnerabilities are exploited. However, it is widely known that Oracle
    >>is working on a substantial backlog of these vulnerabilities. It is
    >>still recommended to use Java "with caution". Some best practices:
    >>
    >>- Uninstall Java if you don't need it.
    >>- if you do need Java, make sure it doesn't start automatically in your
    >>web browser.
    >>- keep Java up to date
    >>- reduce the number of Java variants you have installed to the minimum
    >>you need. "
    >>
    >>If you need to have a java run time installed so that software installed
    >>on your *computer* can function, then it would behoove you to disable
    >>ALL java plug ins in ALL web browsers -
    >>
    >>How to Unplug Java from the Browser
    >>http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/
    >>
    >>

    >Thanks, MowGreen. I think the best thing is to uninstall it. Anything
    >that needs it will doubtless tell me so, and I'll think again.


    http://www.eweek.com/security/new-java-vulnerability-allows-sandbox-bypass-security-firm-says.html

    Here is a site that casts doubt on Javas 5,6 and 7.
    --
    Robin Bignall
    Herts, England
    Robin Bignall, Sep 27, 2012
    #10
  11. Emrys Davies

    MowGreen Guest

    Emrys Davies wrote:
    >
    > "MowGreen" <> wrote in message
    > news:k3ssr7$t9e$...
    >> Emrys Davies wrote:
    >>> I have Win 7 Home Edition 64 bit.
    >>>
    >>> I had problems with 'Internet Explorer Not Responding' and trial and
    >>> error indicated that it was probably being caused by Windows Update
    >>> KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    >>> unrestored that and things now appear to be normal. Hopefully this may
    >>> help someone.

    >>
    >> KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    >> you've uninstalled it, at the very least, ensure that all Java
    >> runtimes are no longer installed. And, please keep this URL on hand
    >> because you'll be needing it in the not too distant future -
    >>
    >> Microsoft Consumer Security Support Center
    >> https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >>
    >>
    >> After you've run the MS Safety Scanner, click the Continue button,
    >> confirm your location, click Continue, then choose the option that
    >> best suits you. Phone and Chat support are offered for *no-charge*
    >> and, believe me, since KB2744842 is not installed, you'll need one or
    >> the other as the vulnerability that it addresses is being *actively*
    >> exploited by cyber thugs.
    >>
    >>
    >>
    >> MowGreen
    >> ================
    >> *-343-* FDNY
    >> Never Forgotten
    >> ================
    >>

    >
    > Thanks a lot. Got it now and everything was clear.



    Cool but, I repeat that KB2744842 *really* needs to be installed because
    at least one of the vulnerabilities is being *actively* exploited by
    cyber criminals.

    And, I'll repeat this once again ... If you so desire, you can contact
    Microsoft for *no-charge* support for troubleshooting performance issues
    ( Internet Explorer Not Responding ) caused by the installation of
    KB274482 if you live in the US or Canada

    8800-642-7676 in the US or 877-568-2495 in Canada

    Monday through Friday, 5:00 AM - 9:00 PM Pacific; Saturday and Sunday,
    6:00 AM - 3:00 PM Pacific


    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================
    MowGreen, Sep 27, 2012
    #11
  12. Emrys Davies

    Emrys Davies Guest

    "MowGreen" <> wrote in message
    news:k42f3m$bu1$...
    > Emrys Davies wrote:
    >>
    >> "MowGreen" <> wrote in message
    >> news:k3ssr7$t9e$...
    >>> Emrys Davies wrote:
    >>>> I have Win 7 Home Edition 64 bit.
    >>>>
    >>>> I had problems with 'Internet Explorer Not Responding' and trial and
    >>>> error indicated that it was probably being caused by Windows Update
    >>>> KB2744842 - Cumulative Security Update for Internet Explorer 8. I have
    >>>> unrestored that and things now appear to be normal. Hopefully this may
    >>>> help someone.
    >>>
    >>> KB2744842 addresses a *Critical* Security vulnerability in IE8. Since
    >>> you've uninstalled it, at the very least, ensure that all Java
    >>> runtimes are no longer installed. And, please keep this URL on hand
    >>> because you'll be needing it in the not too distant future -
    >>>
    >>> Microsoft Consumer Security Support Center
    >>> https://consumersecuritysupport.mic...alware&faq=1&altbrand=true&st=1&wfxredirect=1
    >>>
    >>>
    >>> After you've run the MS Safety Scanner, click the Continue button,
    >>> confirm your location, click Continue, then choose the option that
    >>> best suits you. Phone and Chat support are offered for *no-charge*
    >>> and, believe me, since KB2744842 is not installed, you'll need one or
    >>> the other as the vulnerability that it addresses is being *actively*
    >>> exploited by cyber thugs.
    >>>
    >>>
    >>>
    >>> MowGreen
    >>> ================
    >>> *-343-* FDNY
    >>> Never Forgotten
    >>> ================
    >>>

    >>
    >> Thanks a lot. Got it now and everything was clear.

    >
    >
    > Cool but, I repeat that KB2744842 *really* needs to be installed because
    > at least one of the vulnerabilities is being *actively* exploited by cyber
    > criminals.
    >
    > And, I'll repeat this once again ... If you so desire, you can contact
    > Microsoft for *no-charge* support for troubleshooting performance issues
    > ( Internet Explorer Not Responding ) caused by the installation of
    > KB274482 if you live in the US or Canada
    >
    > 8800-642-7676 in the US or 877-568-2495 in Canada
    >
    > Monday through Friday, 5:00 AM - 9:00 PM Pacific; Saturday and Sunday,
    > 6:00 AM - 3:00 PM Pacific
    >
    >
    > MowGreen
    > ================
    > *-343-* FDNY
    > Never Forgotten
    > ================
    >


    I contacted Microsoft as you suggested and they enabled me to configure my
    system and eliminate my problem. It was quite extensive and I was well
    pleased with the result. Thanks a lot.
    Emrys Davies, Oct 6, 2012
    #12

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