Bizarre Office install problem on Windows 7

Discussion in 'Windows 7 Support' started by dtallon, Jul 5, 2010.

  1. dtallon


    Jan 29, 2010
    I'm trying to install Office 2010 on my Windows 7 PC but neither of my DVD drives can 'see' the program and they both eject the disk when I try to view the disks contents through windows explorer and ask me to insert a disk.

    Presuming there may be something wrong with the install disks I tried them on another computer (laptop running XP) to check but it reads the disk fine and I can see the install files with no problem.

    So far I've tried, without any success:
    - re-booting, several times
    - using the other two disks: one works fine which is just the Windows Communicator program install disk, but the other one also can't be read
    - cleaning the disks - which were spotless to start with - plus I've had a really good look at them and there are no marks or damage to be seen anywhere
    - using other program install disks on both my drives - which all work fine and I can see all the files on the disks

    My internal DVD drive is a recently installed Samsung DVD writer and the other one is an Iomega external (USB) DVD writer (which has worked reliably for years), both of which can see ALL other disks whether they are movies, files or install programs, or anything else - and work flawlessly.

    So, my PC refuses to read these Office install disks - but the disks themselves are fine and work on other computers and my drives can see ALL other disks. I'm completely baffled.

    Anyone have any ideas? Could it be something in the operating system that is preventing the PC from reading these disks?

    System is:
    Intel Core2Duo E8400
    Asus P5N-MX BIOS (Revision 0610)
    Windows 7 Home Premium ver 6.1.7600 build 7600
    Memory: 2Gb
    DVD: Samsung TSSTcorp CDDVDW SH-S223C ATA drive
    External DVD: Iomega DVDRW 8440E2D-B USB
    Soundcard: Realtek (onboard)
    Graphics card: NVIDIA GeForce 8600GT 500Mb
    HDD: C: 500Gb NTFS SATA II drive - 231Gb free space (main drive)
    External HDD: I: FAT32 500 Gb USB - 46 Gb free space
    HDD: K: 1000 Gb NTFS SATA II - 681 Gb free space
    AntiVirus Prog: AVG Free v9
    dtallon, Jul 5, 2010
  2. dtallon


    Nov 4, 2009
    East Hampton, NY
    Your dvd drive firmware needs to be updated to read your disk. Some drives will not read certain manufacturer's disks.
    roban, Jul 5, 2010
  3. dtallon

    Nibiru2012 Quick Scotty, beam me up! Moderator

    Oct 27, 2009
    Planet X
    Try this and see if it helps:

    Your CD or DVD drive cannot read or write media
    Automated Troubleshooting Services

    Run the diagnostic
    By clicking Run now, you agree to the terms referenced in the Microsoft License Agreement.
    Run now


    • For our diagnostics to run, the following programs may be installed or enabled.
      • Windows Powershell
      • Windows MSXML 6.0
    Read our online privacy statement

    [​IMG]Automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media.
    What it fixes...

    • Your CD or DVD Drive does not read or write and is shown as disabled
    • The media in your CD or DVD drive cannot be read
    • The media cannot be written to by your CD or DVD drive
    • You receive one of the following errors:
      • A class specific or device specific driver is missing or corrupt
      • A CD or DVD drive cannot be found or is not connected
      • The CD or DVD drive is experiencing a problem that prevents it from working properly
      • The CD or DVD drive is not accessible via an assigned drive letter

    How it works...
    Microsoft Automated Troubleshooting Services scans your computer and detects the root causes of common problems, then

    Automatically fixes the problems that it finds, and

    Offers additional resources if the problem isn't fixed

    Instruction to Run...

    • Click the Run button to launch the file
    • Click the Continue and/or Allow button to proceed
    Related Knowledge base article

    Nibiru2012, Jul 5, 2010

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