ATIeRecord EEU Error Event in Windows 7?

Discussion in 'alt.windows7.general' started by Yousuf Khan, Dec 24, 2010.

  1. Yousuf Khan

    Yousuf Khan Guest

    I've recently noticed a whole bunch of error events in my event log
    having to do with something called the ATIeRecord. There are 3 different
    eventid's associated with this source. The log entries usually are of
    the form:

    Source: ATIeRecord
    EventID: 16386/16388/16391
    Level: Error
    Category: EEU

    Going to Microsoft's Event Log Online Help results in no information
    being found, of course.

    Now, a bit about my system. This system does have an ATI video system,
    but it's the integrated video, it's not my primary video. My primary
    video is an Nvidia 8600GT video card. The ATI video gets disabled by the
    BIOS automatically; and indeed Device Manager doesn't even show the ATI
    adapter in the device list when the Nvidia is installed. So it's a
    little puzzling why I should be getting any errors for the ATI video
    adapter at all. My Nvidia video drivers are completely uptodate usually,
    but I don't bother with the ATI video drivers since they can't be
    installed when the ATI adapter is not visible in Device Manager.

    I only noticed these log entries after a system crash today, which
    resulted in me having to hit the reset button. These were the last
    entries in the log prior to the reset. Any ideas?

    Yousuf Khan
    Yousuf Khan, Dec 24, 2010
    #1
  2. Yousuf Khan

    Yousuf Khan Guest

    On 24/12/2010 10:51 AM, Alias wrote:
    > Run malware and virus scans.
    >


    Do you have something serious to contribute?

    Yousuf Khan
    Yousuf Khan, Dec 25, 2010
    #2
  3. Yousuf Khan

    Paul Guest

    Yousuf Khan wrote:
    > I've recently noticed a whole bunch of error events in my event log
    > having to do with something called the ATIeRecord. There are 3 different
    > eventid's associated with this source. The log entries usually are of
    > the form:
    >
    > Source: ATIeRecord
    > EventID: 16386/16388/16391
    > Level: Error
    > Category: EEU
    >
    > Going to Microsoft's Event Log Online Help results in no information
    > being found, of course.
    >
    > Now, a bit about my system. This system does have an ATI video system,
    > but it's the integrated video, it's not my primary video. My primary
    > video is an Nvidia 8600GT video card. The ATI video gets disabled by the
    > BIOS automatically; and indeed Device Manager doesn't even show the ATI
    > adapter in the device list when the Nvidia is installed. So it's a
    > little puzzling why I should be getting any errors for the ATI video
    > adapter at all. My Nvidia video drivers are completely uptodate usually,
    > but I don't bother with the ATI video drivers since they can't be
    > installed when the ATI adapter is not visible in Device Manager.
    >
    > I only noticed these log entries after a system crash today, which
    > resulted in me having to hit the reset button. These were the last
    > entries in the log prior to the reset. Any ideas?
    >
    > Yousuf Khan


    Perhaps before your 8600GT was installed, you used the
    ATI for a short time ? Perhaps some ATI daemon is still
    running (gets launched at startup), even though the driver
    itself isn't running.

    Check in Task Manager, and see what is running. Or use
    one of the Sysinternals tools (Process Explorer).

    http://technet.microsoft.com/en-us/sysinternals/bb896653

    Paul
    Paul, Dec 25, 2010
    #3
  4. Yousuf Khan

    Yousuf Khan Guest

    On 24/12/2010 9:50 PM, Paul wrote:
    > Perhaps before your 8600GT was installed, you used the
    > ATI for a short time ? Perhaps some ATI daemon is still
    > running (gets launched at startup), even though the driver
    > itself isn't running.


    Yes, that's right, it was running on the internal video for a while,
    while I was setting up the system originally, but that was way back when
    this system was running Windows XP. I've since replaced that with
    Windows 7, which was by definition a fresh clean install since there's
    no way to upgrade from XP to 7. When Windows 7 was installed, it went
    straight on with the Nvidia card already in place. I don't think I ever
    removed the Nvidia card before the Windows 7 install.

    Anyways, I did do a search for ATI-related processes, and I found two so
    far, ATIECLXX.EXE & ATIESRXX.EXE. So maybe I'm wrong, perhaps the ATI
    video may have become active for some reason during the time this system
    was running Windows 7. I found the solution on the AMD help forums
    itself on how to remove this service, just run the following command
    from an admin command-line:

    sc delete "AMD External Events Utility"

    That's after you've stopped that service, of course. Hopefully this will
    have cleared up the problem.

    Here's the link to the AMD forum posting:

    AMD Game Forums - How to remove atieclxx.exe and atiesrxx.exe?
    "Go to Admin Tools, then Services .. look in services list for AMD
    External Events Utility - stop the service. The open a command prompt
    with elevated ( admin ) rights and type -> sc delete "AMD External
    Events Utility" and that should clear it up .."
    http://forums.amd.com/game/messageview.cfm?catid=260&threadid=121536

    Yousuf Khan
    Yousuf Khan, Dec 25, 2010
    #4
  5. Yousuf Khan

    fredco

    Joined:
    Jan 16, 2012
    Messages:
    1
    Yousuf, thanks for this. Had exactly the same, solved because of this thread.
    fredco, Jan 16, 2012
    #5

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