Windows 7 64 Blue Screen Error

panky23 · Jul 17, 2011

Hi everyone

Please I need help, my Windows 7 64 bits gets random Blue Screen shutdowns.
I updated all my drivers, I checked using several tools and everything is OK but error is there still.
I have attached the dumps file according that what I was reading from other posts.
I need your support really, no idea how solve it.
Thanks in advance.

Capt.Jack Sparrow · Jul 19, 2011

Hello there,

Seems like the dump file wasn't very helpful but I found a driver which is notorious for BSOD.

ASACPI.sys is a well known cause for BSOD as well. Here is the updated one MB_WIN7_ATK.ZIP

Enable Driver Verifier: http://www.sevenforums.com/tutorials...e-disable.html

Bugcheck:

Code:

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000c941b, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880028f6750, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
win32k!MultiUserGreTrackRemoveEngResource+2b
fffff960`000c941b 48894208        mov     qword ptr [rdx+8],rax

CONTEXT:  fffff880028f6750 -- (.cxr 0xfffff880028f6750)
rax=fffff900c3017010 rbx=fffff900c27ff000 rcx=fffffa8003637720
rdx=fdfff900c01d12b0 rsi=fffff900c01d12d0 rdi=fffff900c07246b0
rip=fffff960000c941b rsp=fffff880028f7120 rbp=fffff900c1c4f010
 r8=0000000000000001  r9=fffffa8003b7bb30 r10=0000000000000002
r11=fffff80002c7db60 r12=fffff900c1c4f010 r13=0000000000000000
r14=0000000000000000 r15=0000000000000004
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
win32k!MultiUserGreTrackRemoveEngResource+0x2b:
fffff960`000c941b 48894208        mov     qword ptr [rdx+8],rax ds:002b:fdfff900`c01d12b8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960000c941b

STACK_TEXT:  
fffff880`028f7120 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!MultiUserGreTrackRemoveEngResource+0x2b


FOLLOWUP_IP: 
win32k!MultiUserGreTrackRemoveEngResource+2b
fffff960`000c941b 48894208        mov     qword ptr [rdx+8],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!MultiUserGreTrackRemoveEngResource+2b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d6f11c9

STACK_COMMAND:  .cxr 0xfffff880028f6750 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!MultiUserGreTrackRemoveEngResource+2b

BUCKET_ID:  X64_0x3B_win32k!MultiUserGreTrackRemoveEngResource+2b

Followup: MachineOwner

zigzag3143 · Aug 15, 2011

Absolutely do what Capt Jack says first. It probably is the cause. If it doesnt fix it you might want to consider removing Avast and replacing it with Microsft Security Essentials (it BSOD's far less than Avast)

http://files.avast.com/files/eng/aswclear5.exe

http://www.microsoft.com/security_essentials/

Windows 7 64 Blue Screen Error

panky23

Attachments

Capt.Jack Sparrow

zigzag3143

Wanikiya