USB popup

[Jeff]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on says:
...............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED USB
device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
...............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
...............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

 

[SC Tom]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED USB device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current port and then connect it to one of the ports on a
hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart phone to connect with the laptop. Could that be
the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

Were you having any popups before you installed the smart phone drivers? If not, uninstall them and see if you're still
getting it. My guess is that those drivers are interfering with your native USB drivers. Is the smart phone driver a
64-bit driver? That may be a problem if it isn't (not sure about that- I have 32-bit Win7).

If there are no problems with USB, then you can always turn the messages off. Go to Device Manager > Universal Serial
Bus controllers, and under the Properties > Advanced tab, uncheck "Tell me if my device can perform faster."

 

[Paul]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED USB
device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

If you go to Device Manager (devmgmt.msc as a command), you can check
the driver button and see what drivers are loaded.

WinXP has usbehci.sys, usbhub.sys, usbport.sys, hccoin.dll, usbui.dll for
my ICH9. (The ICH9 has two USB2 controllers, 293A and 293C, and the ports
are split between them.)

http://img850.imageshack.us/img850/4788/winxpich9usb.gif

Since I don't have Windows 7 for this machine, I'll use the Windows 8
Customer preview instead. It has usbehci.sys, usbhub.sys, usbport.sys.

http://img37.imageshack.us/img37/1267/win8ich9usb.gif

*******

If it doesn't show up there (the offender), perhaps it is
some kind of filter driver ? There is some kind of check you can
do for that. Perhaps with devcon.

(Tool for download. Run as administrator, if it doesn't work for you.
This package will unzip itself, if you double click it. At least
the old copy I have on disk, just tried to do that )

http://download.microsoft.com/download/1/1/f/11f7dd10-272d-4cd2-896f-9ce67f3e0240/devcon.exe

http://support.microsoft.com/kb/311272

To view driver files, unzip the devcon package and
use either the 32 bit or 64 bit version. In a
command prompt window (open "cmd.exe", run as administrator),
you can try commands like this.

devcon driverfiles =usb

devcon stack =usb

I think the second one would show filter drivers if they
are present.

You can redirect those commands to a test file, like this.

devcon driverfiles =usb > output.txt

where the output.txt file will end up in the directory
you unzipped the devcon into. In the command prompt window,
you have to navigate to the folder with the software, so
that it's in the execution path. For example, to run mine
just now, the sequence after opening a command prompt was:

c:
cd \
cd Downloads
cd DEVCON
cd i386
devcon driverfiles =usb > output.txt

and C:\Downloads\DEVCON\i386\output.txt has a copy of
the output in that case. You can copy/paste a small chunk
of that if necessary.

If you want to list all the filter drivers (as your system
will have *some* filter drivers present), try this. This way,
you can see examples of what a filter driver entry would look
like. My keyboard has a filter driver for example.

devcon stack *

Be careful with that command, as it has "teeth" and can bite
your OS. As long as you use query type commands, there shouldn't
be any surprises. You can get help like this

devcon help

devcon help stack

I've only played with that tool a little bit. There's a guy
who writes scripts with it, which is where I learned of
its existence.

HTH,
Paul

 

[Jeff]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on
says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED
USB device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

Were you having any popups before you installed the smart phone drivers?
If not, uninstall them and see if you're still getting it. My guess is
that those drivers are interfering with your native USB drivers. Is the
smart phone driver a 64-bit driver? That may be a problem if it isn't
(not sure about that- I have 32-bit Win7).

If there are no problems with USB, then you can always turn the messages
off. Go to Device Manager > Universal Serial Bus controllers, and under
the Properties > Advanced tab, uncheck "Tell me if my device can perform
faster."

I did not have any such popups before installing the LG phone usb
drivers and as far as I can tell the usb ports are working just fine
(tried on flash drive/stick). so I am inclined to turn off the warning
and ignore it.
Thanks for replying.

 

[Jeff]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED USB
device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

If you go to Device Manager (devmgmt.msc as a command), you can check
the driver button and see what drivers are loaded.

WinXP has usbehci.sys, usbhub.sys, usbport.sys, hccoin.dll, usbui.dll for
my ICH9. (The ICH9 has two USB2 controllers, 293A and 293C, and the ports
are split between them.)

http://img850.imageshack.us/img850/4788/winxpich9usb.gif

Since I don't have Windows 7 for this machine, I'll use the Windows 8
Customer preview instead. It has usbehci.sys, usbhub.sys, usbport.sys.

http://img37.imageshack.us/img37/1267/win8ich9usb.gif

*******

If it doesn't show up there (the offender), perhaps it is
some kind of filter driver ? There is some kind of check you can
do for that. Perhaps with devcon.

(Tool for download. Run as administrator, if it doesn't work for you.
This package will unzip itself, if you double click it. At least
the old copy I have on disk, just tried to do that )

http://download.microsoft.com/download/1/1/f/11f7dd10-272d-4cd2-896f-9ce67f3e0240/devcon.exe

http://support.microsoft.com/kb/311272

To view driver files, unzip the devcon package and
use either the 32 bit or 64 bit version. In a
command prompt window (open "cmd.exe", run as administrator),
you can try commands like this.

devcon driverfiles =usb

devcon stack =usb

I think the second one would show filter drivers if they
are present.

You can redirect those commands to a test file, like this.

devcon driverfiles =usb> output.txt

where the output.txt file will end up in the directory
you unzipped the devcon into. In the command prompt window,
you have to navigate to the folder with the software, so
that it's in the execution path. For example, to run mine
just now, the sequence after opening a command prompt was:

c:
cd \
cd Downloads
cd DEVCON
cd i386
devcon driverfiles =usb> output.txt

and C:\Downloads\DEVCON\i386\output.txt has a copy of
the output in that case. You can copy/paste a small chunk
of that if necessary.

If you want to list all the filter drivers (as your system
will have *some* filter drivers present), try this. This way,
you can see examples of what a filter driver entry would look
like. My keyboard has a filter driver for example.

devcon stack *

Be careful with that command, as it has "teeth" and can bite
your OS. As long as you use query type commands, there shouldn't
be any surprises. You can get help like this

devcon help

devcon help stack

I've only played with that tool a little bit. There's a guy
who writes scripts with it, which is where I learned of
its existence.

HTH,
Paul

Thanks for taking the time to explain Paul. Sounds complicated but I may
give it a try (after a full image backup .....).
Thank you.

 

[Jeff]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED USB
device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

If you go to Device Manager (devmgmt.msc as a command), you can check
the driver button and see what drivers are loaded.

WinXP has usbehci.sys, usbhub.sys, usbport.sys, hccoin.dll, usbui.dll for
my ICH9. (The ICH9 has two USB2 controllers, 293A and 293C, and the ports
are split between them.)

http://img850.imageshack.us/img850/4788/winxpich9usb.gif

Since I don't have Windows 7 for this machine, I'll use the Windows 8
Customer preview instead. It has usbehci.sys, usbhub.sys, usbport.sys.

http://img37.imageshack.us/img37/1267/win8ich9usb.gif

*******

If it doesn't show up there (the offender), perhaps it is
some kind of filter driver ? There is some kind of check you can
do for that. Perhaps with devcon.

(Tool for download. Run as administrator, if it doesn't work for you.
This package will unzip itself, if you double click it. At least
the old copy I have on disk, just tried to do that )

http://download.microsoft.com/download/1/1/f/11f7dd10-272d-4cd2-896f-9ce67f3e0240/devcon.exe

http://support.microsoft.com/kb/311272

To view driver files, unzip the devcon package and
use either the 32 bit or 64 bit version. In a
command prompt window (open "cmd.exe", run as administrator),
you can try commands like this.

devcon driverfiles =usb

devcon stack =usb

I think the second one would show filter drivers if they
are present.

You can redirect those commands to a test file, like this.

devcon driverfiles =usb> output.txt

where the output.txt file will end up in the directory
you unzipped the devcon into. In the command prompt window,
you have to navigate to the folder with the software, so
that it's in the execution path. For example, to run mine
just now, the sequence after opening a command prompt was:

c:
cd \
cd Downloads
cd DEVCON
cd i386
devcon driverfiles =usb> output.txt

and C:\Downloads\DEVCON\i386\output.txt has a copy of
the output in that case. You can copy/paste a small chunk
of that if necessary.

If you want to list all the filter drivers (as your system
will have *some* filter drivers present), try this. This way,
you can see examples of what a filter driver entry would look
like. My keyboard has a filter driver for example.

devcon stack *

Be careful with that command, as it has "teeth" and can bite
your OS. As long as you use query type commands, there shouldn't
be any surprises. You can get help like this

devcon help

devcon help stack

I've only played with that tool a little bit. There's a guy
who writes scripts with it, which is where I learned of
its existence.

HTH,
Paul

Here is what the device manager shows:
http://www.orthohelp.com/example/Device manager.GIF

Not sure what the USB 2934-1939 (in addition to 293A and 293C) are
about. Maybe they are the phone usb drivers.

The driver for USB 2934 seems legit:
http://www.orthohelp.com/example/2934.GIF

Any thoughts.
Jeff

 

[Paul]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on
says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED USB
device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

If you go to Device Manager (devmgmt.msc as a command), you can check
the driver button and see what drivers are loaded.

WinXP has usbehci.sys, usbhub.sys, usbport.sys, hccoin.dll, usbui.dll for
my ICH9. (The ICH9 has two USB2 controllers, 293A and 293C, and the ports
are split between them.)

http://img850.imageshack.us/img850/4788/winxpich9usb.gif

Since I don't have Windows 7 for this machine, I'll use the Windows 8
Customer preview instead. It has usbehci.sys, usbhub.sys, usbport.sys.

http://img37.imageshack.us/img37/1267/win8ich9usb.gif

*******

If it doesn't show up there (the offender), perhaps it is
some kind of filter driver ? There is some kind of check you can
do for that. Perhaps with devcon.

(Tool for download. Run as administrator, if it doesn't work for you.
This package will unzip itself, if you double click it. At least
the old copy I have on disk, just tried to do that )

http://download.microsoft.com/download/1/1/f/11f7dd10-272d-4cd2-896f-9ce67f3e0240/devcon.exe


http://support.microsoft.com/kb/311272

To view driver files, unzip the devcon package and
use either the 32 bit or 64 bit version. In a
command prompt window (open "cmd.exe", run as administrator),
you can try commands like this.

devcon driverfiles =usb

devcon stack =usb

I think the second one would show filter drivers if they
are present.

You can redirect those commands to a test file, like this.

devcon driverfiles =usb> output.txt

where the output.txt file will end up in the directory
you unzipped the devcon into. In the command prompt window,
you have to navigate to the folder with the software, so
that it's in the execution path. For example, to run mine
just now, the sequence after opening a command prompt was:

c:
cd \
cd Downloads
cd DEVCON
cd i386
devcon driverfiles =usb> output.txt

and C:\Downloads\DEVCON\i386\output.txt has a copy of
the output in that case. You can copy/paste a small chunk
of that if necessary.

If you want to list all the filter drivers (as your system
will have *some* filter drivers present), try this. This way,
you can see examples of what a filter driver entry would look
like. My keyboard has a filter driver for example.

devcon stack *

Be careful with that command, as it has "teeth" and can bite
your OS. As long as you use query type commands, there shouldn't
be any surprises. You can get help like this

devcon help

devcon help stack

I've only played with that tool a little bit. There's a guy
who writes scripts with it, which is where I learned of
its existence.

HTH,
Paul

Thanks for taking the time to explain Paul. Sounds complicated but I may
give it a try (after a full image backup .....).
Thank you.

Change this

devcon driverfiles =usb> output.txt

to this

devcon driverfiles =usb > output.txt

Looks like I screwed up on the typing.

*******

I suppose the dialog you're seeing, is effectively
claiming a USB2 driver isn't loaded for that block.
You say you've tested with a USB2 stick, and to be
absolutely sure, try HDTune read benchmark. The
USB2 features are working properly, as long as the
USB flash key has a read rate faster than 1MB/sec.
For example, my USB2 key, does 30MB/sec on reads
(and about half that on writes, but this benchmark
doesn't do any writes). Seeing only 1MB/sec in this
test, is consistent with USB 1.1 transfers.

http://img528.imageshack.us/img528/2522/checkusbkey.gif

( http://www.hdtune.com/files/hdtune_255.exe )

I haven't tested that version of HDTune on Windows 7,
and I don't know if it needs some "Run as Administrator"
help or not. Even in WinXP, it has some problems
rendering an image on the screen, and tends to "pop
in front" of other applications when it shouldn't.
That is probably fixed in the paid version of the
software.

HTH,
Paul

 

[Paul]

Here is what the device manager shows:
http://www.orthohelp.com/example/Device manager.GIF

Not sure what the USB 2934-1939 (in addition to 293A and 293C) are
about. Maybe they are the phone usb drivers.

The driver for USB 2934 seems legit:
http://www.orthohelp.com/example/2934.GIF

Any thoughts.
Jeff

The way it works in this generation of hardware, is like this.
The port "switches" between USB 1.1 and USB 2.0 mode, as a function
of negotiation on discovery.

USB 1.1
logic block ----X
\____ Physical USB port
USB 2.0
logic block ----X

The entries in Device Manager, are logic blocks, not physical
ports. To see physical ports, you need a tool like UVCView or
USBView.

Your 2934 through 2939 are USB 1.1 logic blocks with a fanout of two.
That means one of those logic blocks, can be connected to
two physical USB ports, and are usually wired to
control "a stack of two" on the back of the (desktop) computer.

So that suggests you have 6 x 2 = room for 12 physical ports.
Not all the ports need to be wired up on the motherboard, and
there may actually be fewer than that in the hardware.

You have two Enhanced logic blocks, which are the USB 2.0 type,
and they're shared over even more ports. 293A and 293C are
used with your 12 physical ports. So perhaps 293A could control
six ports, and 293C could control six ports. In some cases,
on a desktop with ICH9, there may even be a BIOS setting,
to determine how many ports are controlled by 293A and how many
by 293C. (My motherboard lacks this setting, so my split is
probably set 6:6 on USB2.)

To independently verify the PnP numbers seen in Device
Manager, you look for the Intel "Spec Update" document,
as Intel doesn't put the PnP numbers in the main datasheet.
316973.pdf , page 11

http://www.intel.com/design/chipsets/specupdt/316973.htm?wapkw=316973

I had to click this to get it, and it won't open in my
current Acrobat. I hope it's still page 11 I'm using
a copy of the doc I downloaded when I bought my motherboard.

http://www.intel.com/content/dam/ww...troller-hub-9-family-specification-update.pdf

USB UHCI #1 2934h
USB UHCI #2 2935h
USB UHCI #3 2936h
USB UHCI #6 2939h (can be grouped with 293A or 293C, for 8:4 or 6:6 split)
USB EHCI #1 293Ah <--- USB 2.0, supporting same ports as the previous
three or four are doing when a port needs to run
at USB 1.1 rate

USB UHCI #4 2937h
USB UHCI #5 2938h
USB UHCI #6 2939h (can be grouped with 293A or 293C, but not both...)
USB EHCI #2 293Ch <--- USB 2.0, supporting same ports as the previous
two or three are doing when a port needs to run
at USB 1.1 rate

The ICH9 is programmable at BIOS time, to either group UHCI #6 USB 1.1
block, with either 293A or 293C. There are a grand total of 8 unique
devices. And there are matching USB Root Hubs for the eight of them,
meaning a total of 16 entries in the USB section in Device Manager
when no hardware is plugged into the computer. If you see a "Composite
Device", that is probably an entry caused by a plugged in device.

*******

You cannot carry the information above too far, to predict how it works
on all computers. For example, latest models of AMD might control three
physical ports with the same UHCI block, and have a different sharing
ratio for the Enhanced USB2 blocks. And on the very latest Intel
stuff, they've even changed the scheme, such that there aren't
separate logic blocks in Device Manager any more. They hide as a "hub",
just to make explanations like this one, more complicated. But I haven't
run into anyone with the "hub flavor" Southbridge, who has needed help
yet

Paul

 

[Jeff]

The way it works in this generation of hardware, is like this.
The port "switches" between USB 1.1 and USB 2.0 mode, as a function
of negotiation on discovery.

USB 1.1
logic block ----X
\____ Physical USB port
USB 2.0
logic block ----X

The entries in Device Manager, are logic blocks, not physical
ports. To see physical ports, you need a tool like UVCView or
USBView.

Your 2934 through 2939 are USB 1.1 logic blocks with a fanout of two.
That means one of those logic blocks, can be connected to
two physical USB ports, and are usually wired to
control "a stack of two" on the back of the (desktop) computer.

So that suggests you have 6 x 2 = room for 12 physical ports.
Not all the ports need to be wired up on the motherboard, and
there may actually be fewer than that in the hardware.

You have two Enhanced logic blocks, which are the USB 2.0 type,
and they're shared over even more ports. 293A and 293C are
used with your 12 physical ports. So perhaps 293A could control
six ports, and 293C could control six ports. In some cases,
on a desktop with ICH9, there may even be a BIOS setting,
to determine how many ports are controlled by 293A and how many
by 293C. (My motherboard lacks this setting, so my split is
probably set 6:6 on USB2.)

To independently verify the PnP numbers seen in Device
Manager, you look for the Intel "Spec Update" document,
as Intel doesn't put the PnP numbers in the main datasheet.
316973.pdf , page 11

http://www.intel.com/design/chipsets/specupdt/316973.htm?wapkw=316973

I had to click this to get it, and it won't open in my
current Acrobat. I hope it's still page 11 I'm using
a copy of the doc I downloaded when I bought my motherboard.

http://www.intel.com/content/dam/ww...troller-hub-9-family-specification-update.pdf

USB UHCI #1 2934h
USB UHCI #2 2935h
USB UHCI #3 2936h
USB UHCI #6 2939h (can be grouped with 293A or 293C, for 8:4 or 6:6 split)
USB EHCI #1 293Ah<--- USB 2.0, supporting same ports as the previous
three or four are doing when a port needs to run
at USB 1.1 rate

USB UHCI #4 2937h
USB UHCI #5 2938h
USB UHCI #6 2939h (can be grouped with 293A or 293C, but not both...)
USB EHCI #2 293Ch<--- USB 2.0, supporting same ports as the previous
two or three are doing when a port needs to run
at USB 1.1 rate

The ICH9 is programmable at BIOS time, to either group UHCI #6 USB 1.1
block, with either 293A or 293C. There are a grand total of 8 unique
devices. And there are matching USB Root Hubs for the eight of them,
meaning a total of 16 entries in the USB section in Device Manager
when no hardware is plugged into the computer. If you see a "Composite
Device", that is probably an entry caused by a plugged in device.

*******

You cannot carry the information above too far, to predict how it works
on all computers. For example, latest models of AMD might control three
physical ports with the same UHCI block, and have a different sharing
ratio for the Enhanced USB2 blocks. And on the very latest Intel
stuff, they've even changed the scheme, such that there aren't
separate logic blocks in Device Manager any more. They hide as a "hub",
just to make explanations like this one, more complicated. But I haven't
run into anyone with the "hub flavor" Southbridge, who has needed help
yet

Paul

Wow! I am truly impressed!
Problem is that if I switch back the drivers I might not be able to
connect with the phone, but maybe not.
Will do some testing and again, many thanks.
Jeff

 

[Paul]

Wow! I am truly impressed!
Problem is that if I switch back the drivers I might not be able to
connect with the phone, but maybe not.
Will do some testing and again, many thanks.
Jeff

I'd be curious exactly what the driver is supposed to be doing.

The drivers for the Intel end of things, should just be for "plumbing".
And peripheral drivers, should not need to modify that, at all.

If a USB device needs a "custom" protocol, when you look in device
manager, the driver files are bound to the peripheral, which has its
own entry in the USB section. There really shouldn't be any side
effects, between two entries in there.

Paul

 

[Yousuf Khan]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and

Yeah, I get these occasionally too. It means that a device that you have
that is capable of running at USB 2.0 speeds (480 Mbps) is currently
only running at USB 1.1 or lower speeds (12 Mbps). It often happens if
you have a USB hub plugged in between the computer and the peripherals.
It sometimes happens even when the peripherals are plugged in directly
to the computer, if for example the computer experienced a power spike
which ended up resetting the peripherals, they would reinitialize and
depending on how busy the computer was at the time, the computer missed
its hi-speed handshake. The solution might be to unplug the device and
replug it into another port.

Yousuf Khan

 

[Jeff]

I'd be curious exactly what the driver is supposed to be doing.

The drivers for the Intel end of things, should just be for "plumbing".
And peripheral drivers, should not need to modify that, at all.

If a USB device needs a "custom" protocol, when you look in device
manager, the driver files are bound to the peripheral, which has its
own entry in the USB section. There really shouldn't be any side
effects, between two entries in there.

Paul

The popup has not reappeared, perhaps because I have not recently
connected to the phone by USB port. Although the popup occurred when
nothing was connected to the USB at the time, it is possible that the
phone was the last thing that had been connected to that USB port and W7
remembered it as such. Because it has not reappeared since despite my
using the usb for flash sticks.

 

[SC Tom]

Yeah, I get these occasionally too. It means that a device that you have that is capable of running at USB 2.0 speeds
(480 Mbps) is currently only running at USB 1.1 or lower speeds (12 Mbps). It often happens if you have a USB hub
plugged in between the computer and the peripherals. It sometimes happens even when the peripherals are plugged in
directly to the computer, if for example the computer experienced a power spike which ended up resetting the
peripherals, they would reinitialize and depending on how busy the computer was at the time, the computer missed its
hi-speed handshake. The solution might be to unplug the device and replug it into another port.

Yousuf Khan

But if you had continued reading the post, you would have seen that he had nothing plugged into any USB port at the time
of the popup

 

[Jeff]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on
says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED
USB device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

Were you having any popups before you installed the smart phone drivers?
If not, uninstall them and see if you're still getting it. My guess is
that those drivers are interfering with your native USB drivers. Is the
smart phone driver a 64-bit driver? That may be a problem if it isn't
(not sure about that- I have 32-bit Win7).

If there are no problems with USB, then you can always turn the messages
off. Go to Device Manager > Universal Serial Bus controllers, and under
the Properties > Advanced tab, uncheck "Tell me if my device can perform
faster."

This is an old thread but the problem has persisted to this day. I keep
getting the same error popup about the "usb composite device being able
to work faster if ......:

- I've uninstalled all the usb device drivers installed by the LG phone.
- I've checked the drivers on the USBs of this laptop and W7 tells me I
have the latest drivers.
- I told the device manager to scan for new devices: it found nothing.
- I've rebooted

The popup persists and I would really like to get rid of it. I have no
way of checking but I "think" the usb ports may not be running data as
fast as they used to but I am not sure. I am not using an external usb hub.

I've not yet used devcon so as not to mess things further. Paul's
explanation was quite erudite but sort of went over my head and I became
lost. Yet I've come back again because this problem has persisted. All
the devices I plug into the usb ports are either 2.0 or 3.0. Don't think
I have any 1.1 one.

 

[Jeff]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on
says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED
USB device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff

Were you having any popups before you installed the smart phone drivers?
If not, uninstall them and see if you're still getting it. My guess is
that those drivers are interfering with your native USB drivers. Is the
smart phone driver a 64-bit driver? That may be a problem if it isn't
(not sure about that- I have 32-bit Win7).

If there are no problems with USB, then you can always turn the messages
off. Go to Device Manager > Universal Serial Bus controllers, and under
the Properties > Advanced tab, uncheck "Tell me if my device can perform
faster."

This is an old thread but the problem has persisted to this day. I keep
getting the same error popup about the "usb composite device being able
to work faster if ......:

- I've uninstalled all the usb device drivers installed by the LG phone.
- I've checked the drivers on the USBs of this laptop and W7 tells me I
have the latest drivers.
- I told the device manager to scan for new devices: it found nothing.
- I've rebooted

The popup persists and I would really like to get rid of it. I have no
way of checking but I "think" the usb ports may not be running data as
fast as they used to but I am not sure. I am not using an external usb hub.

I've not yet used devcon so as not to mess things further. Paul's
explanation was quite erudite but sort of went over my head and I became
lost. Yet I've come back again because this problem has persisted. All
the devices I plug into the usb ports are either 2.0 or 3.0. Don't think
I have any 1.1 one.

Discovered the problem. It is hardware related. The 2 usb ports on the
right side of the laptop wiggle when connected and repeatedly disconnect
what is connected to them. Hence the error messages and repeated loss of
connections.
Fortunately, the 2 usb ports on the left side of the laptop are tight
and appear to work well.
I use the usb ports to backup to an external hd so it may be time to
look at a new laptop .....
Jeff

 

[SC Tom]

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on
says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED
USB device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff


Were you having any popups before you installed the smart phone drivers?
If not, uninstall them and see if you're still getting it. My guess is
that those drivers are interfering with your native USB drivers. Is the
smart phone driver a 64-bit driver? That may be a problem if it isn't
(not sure about that- I have 32-bit Win7).

If there are no problems with USB, then you can always turn the messages
off. Go to Device Manager > Universal Serial Bus controllers, and under
the Properties > Advanced tab, uncheck "Tell me if my device can perform
faster."

This is an old thread but the problem has persisted to this day. I keep
getting the same error popup about the "usb composite device being able
to work faster if ......:

- I've uninstalled all the usb device drivers installed by the LG phone.
- I've checked the drivers on the USBs of this laptop and W7 tells me I
have the latest drivers.
- I told the device manager to scan for new devices: it found nothing.
- I've rebooted

The popup persists and I would really like to get rid of it. I have no
way of checking but I "think" the usb ports may not be running data as
fast as they used to but I am not sure. I am not using an external usb hub.

I've not yet used devcon so as not to mess things further. Paul's
explanation was quite erudite but sort of went over my head and I became
lost. Yet I've come back again because this problem has persisted. All
the devices I plug into the usb ports are either 2.0 or 3.0. Don't think
I have any 1.1 one.

Discovered the problem. It is hardware related. The 2 usb ports on the right side of the laptop wiggle when connected
and repeatedly disconnect what is connected to them. Hence the error messages and repeated loss of connections.
Fortunately, the 2 usb ports on the left side of the laptop are tight and appear to work well.
I use the usb ports to backup to an external hd so it may be time to look at a new laptop .....
Jeff

Glad you figured it out, but sorry it's a hardware problem :-(
Depending, I guess, on the complexity and your time-on-hand, you could always get a replacement port for it. I'm sure
one of the Hong Kong suppliers would sell it, if you couldn't get it locally. (Cheaper than a new laptop.)

 

[Paul]

On 3/3/12 7:35 PM, SC Tom wrote:

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on
says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED
USB device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in bold
type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff


Were you having any popups before you installed the smart phone
drivers?
If not, uninstall them and see if you're still getting it. My guess is
that those drivers are interfering with your native USB drivers. Is the
smart phone driver a 64-bit driver? That may be a problem if it isn't
(not sure about that- I have 32-bit Win7).

If there are no problems with USB, then you can always turn the
messages
off. Go to Device Manager > Universal Serial Bus controllers, and under
the Properties > Advanced tab, uncheck "Tell me if my device can
perform
faster."
This is an old thread but the problem has persisted to this day. I keep
getting the same error popup about the "usb composite device being able
to work faster if ......:

- I've uninstalled all the usb device drivers installed by the LG phone.
- I've checked the drivers on the USBs of this laptop and W7 tells me I
have the latest drivers.
- I told the device manager to scan for new devices: it found nothing.
- I've rebooted

The popup persists and I would really like to get rid of it. I have no
way of checking but I "think" the usb ports may not be running data as
fast as they used to but I am not sure. I am not using an external
usb hub.

I've not yet used devcon so as not to mess things further. Paul's
explanation was quite erudite but sort of went over my head and I became
lost. Yet I've come back again because this problem has persisted. All
the devices I plug into the usb ports are either 2.0 or 3.0. Don't think
I have any 1.1 one.

Discovered the problem. It is hardware related. The 2 usb ports on the
right side of the laptop wiggle when connected and repeatedly
disconnect what is connected to them. Hence the error messages and
repeated loss of connections.
Fortunately, the 2 usb ports on the left side of the laptop are tight
and appear to work well.
I use the usb ports to backup to an external hd so it may be time to
look at a new laptop .....
Jeff

Glad you figured it out, but sorry it's a hardware problem :-(
Depending, I guess, on the complexity and your time-on-hand, you could
always get a replacement port for it. I'm sure one of the Hong Kong
suppliers would sell it, if you couldn't get it locally. (Cheaper than a
new laptop.)

It depends on whether the wiggling action is a lack of
proper dimensions on the inside of the connector, or
due to a support cracking and separating. Some deft soldering
iron work could fix the latter. Or depending on circumstances,
a large blob of two-component epoxy.

Paul

 

[Jeff]

On 5/23/12 3:19 PM, (e-mail address removed) wrote:
On 3/3/12 7:35 PM, SC Tom wrote:

My laptop's OS is Windows 7 Home Premium 64 bit.

Recently an icon appears in my notification bar which when I click on
says:
..............................
"Your USB Composite Device can perform faster if it is plugged into a
hi-speed port" and
"The hubs in bold type have free ports that can support the HI-SPEED
USB device" and it shows me 2 items:
a) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (8 ports) [end bold]

b) Intel ICH9 Family USB2 Enhanced Host Controller - 293A
[in bold] USB Root Hub (4 ports) [end bold]

Under each it shows the ports all listed as "unused Port".

Recommendation: Disconnect the USB Composite Device from its current
port and then connect it to one of the ports on a hub shown in
bold type
..............................
image is at http://www.orthohelp.com/example/USB ports popup.GIF
..............................

But there is nothing connected to any USB port at the time so I do
not
know what triggers the notification.

The device manager shows no yellow icons for any of the USB devices.

fwiw, I recently installed some usb drivers that would allow my smart
phone to connect with the laptop. Could that be the problem?

Why is this popup showing up? What should I do about it if anything?

Thanks, Jeff


Were you having any popups before you installed the smart phone
drivers?
If not, uninstall them and see if you're still getting it. My guess is
that those drivers are interfering with your native USB drivers. Is
the
smart phone driver a 64-bit driver? That may be a problem if it isn't
(not sure about that- I have 32-bit Win7).

If there are no problems with USB, then you can always turn the
messages
off. Go to Device Manager > Universal Serial Bus controllers, and
under
the Properties > Advanced tab, uncheck "Tell me if my device can
perform
faster."
This is an old thread but the problem has persisted to this day. I keep
getting the same error popup about the "usb composite device being able
to work faster if ......:

- I've uninstalled all the usb device drivers installed by the LG
phone.
- I've checked the drivers on the USBs of this laptop and W7 tells me I
have the latest drivers.
- I told the device manager to scan for new devices: it found nothing.
- I've rebooted

The popup persists and I would really like to get rid of it. I have no
way of checking but I "think" the usb ports may not be running data as
fast as they used to but I am not sure. I am not using an external
usb hub.

I've not yet used devcon so as not to mess things further. Paul's
explanation was quite erudite but sort of went over my head and I
became
lost. Yet I've come back again because this problem has persisted. All
the devices I plug into the usb ports are either 2.0 or 3.0. Don't
think
I have any 1.1 one.
Discovered the problem. It is hardware related. The 2 usb ports on
the right side of the laptop wiggle when connected and repeatedly
disconnect what is connected to them. Hence the error messages and
repeated loss of connections.
Fortunately, the 2 usb ports on the left side of the laptop are tight
and appear to work well.
I use the usb ports to backup to an external hd so it may be time to
look at a new laptop .....
Jeff

Glad you figured it out, but sorry it's a hardware problem :-(
Depending, I guess, on the complexity and your time-on-hand, you could
always get a replacement port for it. I'm sure one of the Hong Kong
suppliers would sell it, if you couldn't get it locally. (Cheaper than
a new laptop.)

It depends on whether the wiggling action is a lack of
proper dimensions on the inside of the connector, or
due to a support cracking and separating. Some deft soldering
iron work could fix the latter. Or depending on circumstances,
a large blob of two-component epoxy.

Paul

Unfortunately I think several things have come unsoldered from the
mother board. On the same right side where *both* the usb ports wiggle
is also the power cord. Power cord works fine but as soon as I remove
the power cord, the laptop dies - even though the battery appears fully
charged. I removed and reinserted the battery but as soon as the power
cord is disconnected the laptop still dies. The battery is probably not
connecting properly.

I'm no good at soldering (never done it) and would not try it here
because I think several things may have come loose on the right side.
So right now I am making uptodate backups of everything (in duplicate
using 2 different backup software!) using the left USB that is working
fine so that should it die I would at least have my data.

The laptop is several years old so it is probably time to get a new one.
It is just a pain to have to buy any PC in a hurry. Like buying a car
when the old one dies. It is even a greater pain to re-install
everything and get all the settings back to where I had them

I'll survive. The data is what is important.(he tells himself)

Jeff

 

[Gene E. Bloch]

So right now I am making uptodate backups of everything (in duplicate
using 2 different backup software!) using the left USB that is working
fine so that should it die I would at least have my data.

Normally it is possible to remove the hard drives from a laptop. In
fact, it's usually very easy: remove one screw, remove a panel, remove
0, 1, or 2 screws, remove the drive.

This gives you a lot of wiggle room (sorry) for backup. You can easily
connect the old drive to your new laptop ;-) via a USB dock or similar
item, and have full access to it.

In fact, it might be better to stop using the old computer now, before a
new loose connection causes your internal hard drive to die...

 

[J. P. Gilliver (John)]

In message <[email protected]>, "(e-mail address removed)"

Unfortunately I think several things have come unsoldered from the
mother board. On the same right side where *both* the usb ports wiggle
is also the power cord. Power cord works fine but as soon as I remove
the power cord, the laptop dies - even though the battery appears fully
charged. I removed and reinserted the battery but as soon as the power
cord is disconnected the laptop still dies. The battery is probably not
connecting properly.

When I recently dismantled a Samsung laptop (had W7, though had
originally been Vista vintage, I think) because it wasn't getting power
from the outside, either to run it or charge the battery (I eventually
found the power socket connections on the motherboard had indeed failed
- did manage to resolder them), I was pleasantly surprised to find that
many of the connectors were not actually on the motherboard, but were on
tiny little boards that held just one or two sockets, and maybe the odd
light, and were connected to the mobo by cables: and I saw in passing
(though I didn't need to replace any of them) that virtually all the
assorted little boards (usually with their cable pigtails) were
available (new, or at least unused) on ebay. The point of this rather
long paragraph is that it might be possible at relatively low cost to
get the little boards with the sockets on, and replace them without
needing to do any soldering. Though it sounds as if your power socket
does need attention from an iron (or, if you aren't bothered by
appearance and can find out the connections, a dangly external socket
fitting).

I'm no good at soldering (never done it) and would not try it here
because I think several things may have come loose on the right side.

Hmm, a laptop's innards is definitely not the place to start! A skill
worth acquiring, though. But if you're lucky - I don't know if this is
the case on any laptops - the power socket might be on a separate
replaceable board too. (On the one I was fixing, it was mounted directly
on the mobo, which was a pain.)

So right now I am making uptodate backups of everything (in duplicate
using 2 different backup software!) using the left USB that is working
fine so that should it die I would at least have my data.

The laptop is several years old so it is probably time to get a new
one. It is just a pain to have to buy any PC in a hurry. Like buying a
car when the old one dies. It is even a greater pain to re-install
everything and get all the settings back to where I had them

IKWYM - both in the forced purchase and in getting everything back how
you like it.

I'll survive. The data is what is important.(he tells himself)

Jeff

(-: