Scan problem

Discussion in 'Windows 7 Support' started by walterh1, Dec 1, 2011.

  1. walterh1

    walterh1

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    The scan function in Windows Fax & Scan doesn't work. The dialog opens, but clicking on scan..nothing happens. I am using professional. I have another Win 7 computer on the same network using Win7 Home edition that does work properly. I am using a new HP all-in-one on a wireless network. I would normally use the HP software, but it seems to me that the problem might be a problem with a windows driver. (I didn't have this problem for the first 3 months I had this HP unit).
     
    walterh1, Dec 1, 2011
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  2. walterh1

    bassfisher6522 VIP Member

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    Check to see if there are any driver&software updates for your HP printer.
     
    bassfisher6522, Dec 1, 2011
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  3. walterh1

    walterh1

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    I have downloaded the driver (OJ8500_A910_231) and that didn't help. Remember, I have a second PC on the network that uses the same software and works fine. It doesn't seem to be a network problem; I can print to the HP printer fine from both PC's. I have deleted all the programs associated with the printer from the PC with the problem and re-installed several times and seen no change. Also, the Windows Fax & Scan program in the "good" PC works with the HP unit.
     
    Last edited: Dec 2, 2011
    walterh1, Dec 2, 2011
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