SOLVED Random BSoDing Please help.

[xThunderxWolfx]

My computer will randomly BSoD on me. Like, it'll be ok for a month or two, then it'll have little BSoD "Fits" ranging from once, to multiple times over a few days. The most recent one happened just a few minutes ago and gave me two things i thought were weird. This "ndis.sys" and this "4ce79392" (Without the quotes) and the stop errors code was 0x000000D1 and i attached the minidump file. Can anyone help me? (It wouldn't let me move the file to a ZIP folder, so i made a desktop shortcut and moved it to a ZIP folder from there, let me know if it doesn't work.)


A little more information. This fit started the day before yesterday when i downloaded (Not installed) the new Nvidia drivers, then i installed them, and it was okay for a little, but BSoD'd again. Then i got on yesterday, had it blue screen, then i rolled back my Nvidia drivers, and it was okay until much later, when it did it again. My computer company (Centaurus Computers) Told me to un-install Avast, but that didn't work either.

 

[TrainableMan]

I don't read DMPs but the first thing always when it appears suddenly after working fine for a long time ...
Please reboot to safe mode (w/o network support) and do a full virus scan. If you would like a good secondary A/V you might try Malwarebytes. Just don't activate the trial of MBAM if you already have an active A/V; it works great as a passive scanner which you must trigger to run manually but it can conflict or slow down your machine if you run two active scanners.

Hopefully a BSOD expert will be along soon to help.

 

[xThunderxWolfx]

I don't read DMPs but the first thing always when it appears suddenly after working fine for a long time ...
Please reboot to safe mode (w/o network support) and do a full virus scan. If you would like a good secondary A/V you might try Malwarebytes. Just don't activate the trial of MBAM if you already have an active A/V; it works great as a passive scanner which you must trigger to run manually but it can conflict or slow down your machine if you run two active scanners.

Hopefully a BSOD expert will be along soon to help.

I have the Microsoft security essentials. But, i've run quite a few full virus scans because people told me it could be one, and they never found anything.

 

[TrainableMan]

Did you run it in safe mode? If not please try a scan in safe mode, and since you already scanned with MSE, maybe do the safe mode one with MBAM?

MSE is a good free A/V and it has an active component that is supposed to "watch out" for you, but no anti-virus is perfect. I like to have MBAM as a secondary scanner which I run manually once a month or so.

 

[xThunderxWolfx]

Did you run it in safe mode? If not please try a scan in safe mode, and since you already scanned with MSE, maybe do the safe mode one with MBAM?

MSE is a good free A/V and it has an active component that is supposed to "watch out" for you, but no anti-virus is perfect. I like to have MBAM as a secondary scanner which I run manually once a month or so.

I was not in safe mode, and it was with Avast, although i have run one scan with MSE. If it BSoDs again, i'll run in Safe Mode and scan it. Is the assumption here that its a virus?

 

[TrainableMan]

I'm not assuming that but it's the first thing you should always rule out. And many viruses are not effective or are less protected in safe mode so the A/V has a better chance of seeing something wrong there.

As I said I don't read DMP files and those will hopefully point to something else, out-dated drivers etc (example, video drivers are another common cause of BSOD's) so hopefully a BSOD expert comes along soon.

 

[xThunderxWolfx]

I'm not assuming that but it's the first thing you should always rule out. And many viruses are not effective or are less protected in safe mode so the A/V has a better chance of seeing something wrong there.

As I said I don't read DMP files and those will hopefully point to something else, out-dated drivers etc (example, video drivers are another common cause of BSOD's) so hopefully a BSOD expert comes along soon.

Yeah. i downloaded my new video drivers, and that's about when it started happening. And then i rolled them back, and it kept happening.

 

[TrainableMan]

If it was ATI it may have also installed a new Catalyst Control Center. I'm pretty sure rolling back the driver won't uninstall that program. I would say you could uninstall that in control panel>programs and features but I would probably just wait for a BSOD expert to take a look.

 

[xThunderxWolfx]

If it was ATI it may have also installed a new Catalyst Control Center. I'm pretty sure rolling back the driver won't uninstall that program. I would say you could uninstall that in control panel>programs and features but I would probably just wait for a BSOD expert to take a look.

My Video card is Nvidia. Not ATI. So i don't think its that.

 

[xThunderxWolfx]

Bumping out of distress.

 

[Shintaro]

Mate, you need to include the .dmp files(Crash Dump).
What you have uploaded to the forum is a link to a dmp file.

 

[xThunderxWolfx]

Mate, you need to include the .dmp files(Crash Dump).
What you have uploaded to the forum is a link to a dmp file.

How do i do that? I'm not very computer savvy yet.

 

[Shintaro]

OK, this is taken from https://www.w7forums.com/get-bsod-and-crash-debugging-assistance-t9023.html

Windows 7 has built-in zipping abilities. All you have to do is highlight the file(s), right click them and choose "send to" and then "Compressed (zip) folder".

 

[xThunderxWolfx]

OK, this is taken from https://www.w7forums.com/get-bsod-and-crash-debugging-assistance-t9023.html

Yes, but when i do that, it tells me "File not found or no read permission." And i am the Administrator for my computer.

 

[TrainableMan]

The DMP files are in a system protected folder so you cannot zip them in that folder. Maybe you tried to drag them somewhere else but instead of a copy it created a shortcut to them?

Easiest is to copy the DMP files to your "My Documents".
-First go to My Documents and create a folder called DMP.
-Now go to C:\windows\minidump\ and select the DMP files (single left-click on the first file to select it and then go to the last file, hold down the shift key, and left-click on that one - it should highlight all of them). Keep the mouse where it is (over the selected files) and right-click. Select COPY from the context menu.
-Now go to DMP under My Documents and select it (single mouse left-click). Then right-click and this time select PASTE. You should end up with a copy of your DMP files.
-Now open the DMP folder and select all the DMP files again (select first, hold shift, select last) then right-click and choose Send To ... compressed (Zipped) folder.
-Then upload that zip file to your next post.

 

[xThunderxWolfx]

Alright, did this work? Sorry for taking so long by the way. Was watching the Monday night game =P

 

[TrainableMan]

yes, there are actual DMP files in there. I'm sure Shintaro will check then out and let you know.

 

[xThunderxWolfx]

yes, there are actual DMP files in there. I'm sure Shintaro will check then out and let you know.

Alright, coolio. Thanks!

 

[Shintaro]

OK, please update the following:

lmimirr.sys Wed Apr 11 08:32:45 2007

https://secure.logmein.com/US/home.aspx
Just download their software.

Rt64win7.sys Wed Jun 23 19:10:45 2010

http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

You want "Win7 and WinServer 2008 R2 Driver"


EDIT: Upload any new crash dump files that happen after you update the above drivers.

Let us know how you go.

Hope this helps.

 

[xThunderxWolfx]

OK, please update the following:

https://secure.logmein.com/US/home.aspx
Just download their software.


http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

You want "Win7 and WinServer 2008 R2 Driver"


EDIT: Upload any new crash dump files that happen after you update the above drivers.

Let us know how you go.

Hope this helps.

Ah, thanks very much! Now, i already have Log me in, so, do i just re-download the software? Because i can't even find the button to download it on the website.