Printer problems


A

Antares 531

I know this is not the best choice for posting this set of questions
but I can't locate an Hewlett Packard Printer newsgroup.

I recently installed an HP Officejet 7000 Wide Format computer on my
home Wi-Fi network and it worked very well for a while, but recently
it won't let me update the toner cartridge ink levels information when
I put a new cartridge in. It continues to show the ink level low and
the warning light flashes but I can no longer update to show a new
toner has just been installed. The printer seems to be working well in
all other respects but I get an error message that indicates the
printer is not able to communicate with the computer. Apparently the
communication is limited to one-way from the computer to the printer.

Any suggestions as to where I might find information on this?

I have two desktop computers and one laptop set up to use this
printer. The laptop OS is Windows Vista. One desktop's OS is Windows
XP Pro and the other desktop OS is Windows 7 Home Premium.

Thanks for any steering signals anyone can provide. Gordon
 
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R

Roy Smith

I know this is not the best choice for posting this set of questions
but I can't locate an Hewlett Packard Printer newsgroup.

I recently installed an HP Officejet 7000 Wide Format computer on my
home Wi-Fi network and it worked very well for a while, but recently
it won't let me update the toner cartridge ink levels information when
I put a new cartridge in. It continues to show the ink level low and
the warning light flashes but I can no longer update to show a new
toner has just been installed. The printer seems to be working well in
all other respects but I get an error message that indicates the
printer is not able to communicate with the computer. Apparently the
communication is limited to one-way from the computer to the printer.

Any suggestions as to where I might find information on this?

I have two desktop computers and one laptop set up to use this
printer. The laptop OS is Windows Vista. One desktop's OS is Windows
XP Pro and the other desktop OS is Windows 7 Home Premium.

Thanks for any steering signals anyone can provide. Gordon
You might want to try using HP printer diagnostic utility which can be
found here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&cc=us&dlc=en&lc=en&product=3883002#N104

One of the things this program will do is to check your printer port to
ensure that the settings are correct. If this is of no help, then you
might want to peruse HP's support site:

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=3883002

Good luck!


--

Roy Smith
Windows 7 Home Premium 64-Bit
Thunderbird 6.0.2
Sunday, September 25, 2011 9:10:40 AM
 
C

charlie

You might want to try using HP printer diagnostic utility which can be
found here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&cc=us&dlc=en&lc=en&product=3883002#N104

One of the things this program will do is to check your printer port to
ensure that the settings are correct. If this is of no help, then you
might want to peruse HP's support site:

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=3883002

Good luck!
The general experience I've had is that the printer does not see the new
toner properly, and, as a result, the network status is incorrect.
That's not to say that the network status monitor is working properly.
Sometimes this can be due to a dynamic IP address that is assigned to
the printer.
 
A

Antares 531

I know this is not the best choice for posting this set of questions
but I can't locate an Hewlett Packard Printer newsgroup.

I recently installed an HP Officejet 7000 Wide Format computer on my
home Wi-Fi network and it worked very well for a while, but recently
it won't let me update the toner cartridge ink levels information when
I put a new cartridge in. It continues to show the ink level low and
the warning light flashes but I can no longer update to show a new
toner has just been installed. The printer seems to be working well in
all other respects but I get an error message that indicates the
printer is not able to communicate with the computer. Apparently the
communication is limited to one-way from the computer to the printer.

Any suggestions as to where I might find information on this?

I have two desktop computers and one laptop set up to use this
printer. The laptop OS is Windows Vista. One desktop's OS is Windows
XP Pro and the other desktop OS is Windows 7 Home Premium.

Thanks for any steering signals anyone can provide. Gordon
Thanks, Bob, Roy and Charlie. I've been working on this, applying the
things you pointed out but still haven't gotten the problems resolved.
I'm beginning to think the Cat 5e connection socket and card in the
printer may be failing in some way.

Another possibility is that I installed a refilled ink cartridge just
before this set of problems started. I could not reset the ink level
to indicate a "New" cartridge, but go the error message that the
printer could not communicate with my computer. I disconnected the Cat
5e network cable and used a USB cable to hook this printer up to my
main desktop computer. This went through an automatic setup that may
have altered some of my network settings.

Then I removed the USB cable and replaced the Cat 5e network cable.
This was when I first had trouble even sending information to the
printer from one of the other computers.

I'm thinking, now, that I need to go through the whole setup process
for the network setup from the ground up.

Gordon
 
A

Annie Woughman

Antares 531 said:
I know this is not the best choice for posting this set of questions
but I can't locate an Hewlett Packard Printer newsgroup.
"comp.sys.hp.hardware"
 
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A

Antares 531

"comp.sys.hp.hardware"
Thanks, Annie. I will post my questions on this site if any new ones
develop. For the time being, it seems my printer problem has abated.
It may pop back up again, though. I still have no idea what was
causing the problem, but everything was working well when I booted my
computer this morning. Maybe the very long, overnight shutdown cleared
whatever was messed up, yesterday.

Gordon
 

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