SOLVED Please Help "ntoskrnl.exe" Blue Screen Crash

[Kev78]

Hi,

I recently just built a computer and once a day the computer would crash. Later, using the debugging tools, I was able to find out that it was due to the "ntoskrnl.exe".

Due to the fact that I was having problem installing the symbol package, my work stops here.

FYI. I am using the 64 bit operating system and have Program File (X86). I am running windows 7 OEM version.

Attached is the minidump file.

I know there are a lot of experts here. I would appreciate if you can please provide me with your support.

Thank you very much for your help.

Regards,

Kev

 

[Billy777]

This might help you get symbols working:
http://www.question-defense.com/201...loaded-because-symbol-path-is-not-initialized

Your dump says:
DRIVER_POWER_STATE_FAILURE (9f)
Seems to blame: hidusb.sys

I'm not an expert so that's as far as I go.
I'm getting ntoskrnl.exe stops once a day too so I'll be interested it what people come up with.

 

[TrainableMan]

I don't read DMP files but I will offer this:
hidusb.sys is for a USB device so make sure you have the most recent drivers for all your USB connections (mouse, keyboard, external camera, etc); generally start with any new devices first.

Also I did notice a recommended update on Sept 12th from Microsoft if you use a USB 3G/4G network card. Be sure to get that if it applies to you and Windows Update hasn't already installed it.

 

[Kev78]

Billy and TrainalbeMan,

Thank you very much for your help.

So I have downloaded the most recent drivers for my 2 usb wireless mouse and now the problem has been resolved.

You guys are awsome.