MSN_MAIL...disk to driver F????

[judy]

Am getting the screen pop up continually now that says: MSN_MAIL Windows.msn.exe- NO DISK in Driver F!!!
What does this mean? what disk is this message about....??? what am i supposed to do...helppppppppppppp....thank you....Judy

 

[Shintaro]

Are you able take a screen shot of the error message?

But also I would suggest that you scan for viruses, just in case.

1. 1. Download and run TDSSKiller.
      1. Accept the "End User License Agreement"
      2. Accept the "KSN Statement"
      3. Select "Change Parameters" and Select:
         • Verify file digital signatures
         • Detect TDLFS file system
         • Use KSN to scan objects
      4. When the scan is complete the log file is in C:\ It will have a name like "TDSSKiller.3.0.0.34_04.05.2014_08.05.16_log.txt"
   2. Install Malwarebytes (Free Version)
      1. Select "Threat Scan"
      2. When it is completed, please upload the log file from: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs
   3. Please download and run Windows Defender Offline.
      1. Click "Next"
      2. Click "I Accept"
      3. Select Either: (Typically it is either CD/DVD or USB)
         • CD or DVD
         • USB
         • ISO file
      4. Cllick "Next"
      5. It will create a CD / DVD / USB and will boot and scan your hard drive offline.

 

[judy]

Thank you Mr. S. for your help......will do....Judy