ISP or router?

[Ed Cryer]

Recently (ie. during the long Xmas/New Year holidays) my Net down speed
has been slowing to a crawl. I reboot the router and it usually picks up.

Now then, my guess is that my ISP is the cause. But it could be the router.

How do I decide between those two?

Ed

 

[richard]

Recently (ie. during the long Xmas/New Year holidays) my Net down speed
has been slowing to a crawl. I reboot the router and it usually picks up.

Now then, my guess is that my ISP is the cause. But it could be the router.

How do I decide between those two?

Ed

take the router out of the equation.
Usually it's the ISP and being swamped to death with traffic.

 

[Char Jackson]

Recently (ie. during the long Xmas/New Year holidays) my Net down speed
has been slowing to a crawl. I reboot the router and it usually picks up.

Now then, my guess is that my ISP is the cause. But it could be the router.

How do I decide between those two?

Temporarily bypass the router?

 

[Ed Cryer]

Temporarily bypass the router?

It's a modem-router combo.
I have an old USB broadband modem. Do you think I should try that?

Ed

 

[Allen Drake]

It's a modem-router combo.
I have an old USB broadband modem. Do you think I should try that?

Ed

I think you might have to contact your ISP for them to provision a
new modem. I would just call them anyway and have them send you some
packets and test your speed from there. Can you run a speed test with
them? I know I can with Comcast and I always get a fast up/download
speed then if I use any other speed test.

Al.

 

[Char Jackson]

It's a modem-router combo.

Yuck. That's why I dislike combo modem/router units.

I have an old USB broadband modem. Do you think I should try that?

Can you put the unit in bridge mode, which should disable the router?

 

[blank]

take the router out of the equation.
Usually it's the ISP and being swamped to death with traffic.

Totally disagree. There are so many factors that influence the overall speed
of (presumably) an ADSL connection. The state of your own computer is the
most likely in my experience.

 

[charlie]

It's a modem-router combo.
I have an old USB broadband modem. Do you think I should try that?

Ed

Actually, the holidays (kids out of school,gamers with new games, etc.
can easily cause ISP related problems. I'd wait a week, then see if
things have returned to normal.

 

[Ed Cryer]

Actually, the holidays (kids out of school,gamers with new games, etc.
can easily cause ISP related problems. I'd wait a week, then see if
things have returned to normal.

This is the advice I'm going to follow. I've been connected for about 5
hours at the moment, and I just ran a speed test. Results show best I
get normally. So I downloaded a 12MB file. Same good speed. It's 10-00pm
on a bank holiday last day of holidays.

I've been through the frustrating experience of talking to the brick
wall of my ISP call-centre denizens before. I can do without that again.

Ed

 

[Ed Cryer]

Yuck. That's why I dislike combo modem/router units.


Can you put the unit in bridge mode, which should disable the router?

I've looked through all the options in the thing, and there's no sign of
anything that comes close to that. It's a very simple, ISP-provided
router-modem.

Ed

 

[jbm]

"Ed Cryer" wrote in message
Recently (ie. during the long Xmas/New Year holidays) my Net down speed
has been slowing to a crawl. I reboot the router and it usually picks up.

Now then, my guess is that my ISP is the cause. But it could be the router.

How do I decide between those two?

Ed

--------------------------------------------------------------------------------

Notice you are UK based. Begs the question "Who is your ISP?" If it is
TalkTalk, and your ISP provided router is one of the HUAWEI range,
especially the HG532, they are notorious for slowing to a crawl after a
couple of hours of use. Rebooting, as you have, normally cures things for a
further couple of hours, and then ....... and again ..... and again.

From what I was told by one of their ops, TT no longer issue that make of
router. No explanation was given. (A read through their forums will give you
an idea why they have done that.)

In the end I found a permanent cure. Moved back to BT!! Slowest current DL
speed now 100%+ better that TT's ever fastest.

jim

 

[Brian Gregory [UK]]

Recently (ie. during the long Xmas/New Year holidays) my Net down speed
has been slowing to a crawl. I reboot the router and it usually picks up.

Now then, my guess is that my ISP is the cause. But it could be the
router.

How do I decide between those two?

Is this the speed the modem is connected at dropping or just that you're not
able to download files as quickly as usual?

 

[Brian Gregory [UK]]

Notice you are UK based. Begs the question "Who is your ISP?" If it is
TalkTalk, and your ISP provided router is one of the HUAWEI range,
especially the HG532, they are notorious for slowing to a crawl after a
couple of hours of use. Rebooting, as you have, normally cures things for
a further couple of hours, and then ....... and again ..... and again.

From what I was told by one of their ops, TT no longer issue that make of
router. No explanation was given. (A read through their forums will give
you an idea why they have done that.)

In the end I found a permanent cure. Moved back to BT!! Slowest current DL
speed now 100%+ better that TT's ever fastest.

You went back to BT's daft policies and high prices just to get a good
router?!?

 

[Evan Platt]

take the router out of the equation.
Usually it's the ISP and being swamped to death with traffic.

Advice from richard bullis is best ignored. If any evidence is needed,
here's his definition of a bridge modem:

A standard modem generally uses a regular cable line and can hook up
into your computer via USB.
A bridge modem basically connects to that other larger port that is
neither the USB port nor phone line connector.
You might look up bridge modem in the windows help and support files.

 

[richard]

Advice from richard bullis is best ignored. If any evidence is needed,
here's his definition of a bridge modem:

A standard modem generally uses a regular cable line and can hook up
into your computer via USB.
A bridge modem basically connects to that other larger port that is
neither the USB port nor phone line connector.
You might look up bridge modem in the windows help and support files.

Evan Platt is my stalking fan club.
What he just posted is NOT my writing.
As Char Jackson also suggested the same line of troubleshooting, then why
isn't Evan attacking him?
I do know what an ethernet connector is asswipe.

 

[Miles]

* Brian Gregory [UK] wrote, On 02-Jan-12 17:34:

Is this the speed the modem is connected at dropping or just that you're not
able to download files as quickly as usual?

I've been going through similar hell forever with AT&T and it reached
a head this past few months. For instance yesterday I had bypassed
the wired router and went directly into the modem and to the computer
and the problem continued. The "tech help" told me the computer could
still be connecting to the router so I asked for a supervisor.
Unfortunately he was just as lame and also told me that the street and
office techs are off for 2 days - and they were the ones that told me
a week ago that the old copper line to my place was corroded and it's
common for it to fail on cold wet nights. Another lineman changed the
line and it was OK for couple of days! (And it's even copper to the
B-box, never have been updated in my city. I hung up, never to call
back! Can't wait to get rid of them!

 

[Char Jackson]

I've looked through all the options in the thing, and there's no sign of
anything that comes close to that. It's a very simple, ISP-provided
router-modem.

If only it had a model number or some kind of user manual... ;-)

 

[Richard Colton]

Evan Platt is my stalking fan club.
What he just posted is NOT my writing.
As Char Jackson also suggested the same line of troubleshooting, then why
isn't Evan attacking him?
I do know what an ethernet connector is asswipe.

If you didn't insist on making a fool of yourself with your usually
wildly inaccurate (or just plain wrong) assertions in the trollfest that
is 24hs.hd then you wouldn't have these problems.

 

[Ed Cryer]

If only it had a model number or some kind of user manual... ;-)

I'd have given you this earlier, including my ISP, but I get so tired of
people just using it as an opportunity to blast off with a rant against
A, B or C, and offering no beneficial advice.
However, that's been done already; so I can tell you it's UK Orange ISP,
Siemens Gigaset SE 572 router.
http://help.orange.co.uk/orangeuk/support/personal/242643

Everything seems ok today. I've done a line test with BT's facility;
http://www.speedtester.bt.com/

My guess is that the ISP has been imposing limits due to heavy usage.

Ed

 

[Ed Cryer]

I'd have given you this earlier, including my ISP, but I get so tired of
people just using it as an opportunity to blast off with a rant against
A, B or C, and offering no beneficial advice.
However, that's been done already; so I can tell you it's UK Orange ISP,
Siemens Gigaset SE 572 router.
http://help.orange.co.uk/orangeuk/support/personal/242643

Everything seems ok today. I've done a line test with BT's facility;
http://www.speedtester.bt.com/

My guess is that the ISP has been imposing limits due to heavy usage.

Ed

P.S. I still would like to be able to know more about checking the
router-modem itself. Some kind of diagnostic test for cache files etc.

Ed