BSOD with Skype's latest upgrade

[ChristineV]

I had previously posted in this thread https://www.w7forums.com/threads/bsod-with-skype.18595/ regarding this issue. I receive the BSOD when I open Skype. I completed all the steps, and hopefully you can access these files.
It wouldn't let me upload the file with the .DMP extension and when I zip them both it says it's too big. If it's not accessible, let me know and I'll try to share another way.
https://drive.google.com/file/d/0ByiJF1YBcDBwYTVpMG80eGppNUU/edit?usp=sharing
I would love some addt'l assistance if possible.

 

[Shintaro]

You need to allow access to those files.

 

[ChristineV]

Oops, I apologize. They should be shared now.

 

[Shintaro]

Have you run HP Support Assistant to update all the drivers?

 

[ChristineV]

Yes, I installed it and ran it as the initial troubleshooting step. Everything is up to date.

 

[Shintaro]

Ok, sorry for the slow response.

1/ Download procdump from HERE.
2/ Unzip it and copy it in to a directory called C:\Temp (You might have to create it, if it doesn't exist)
3/ Open a command prompt as Administrator

1. click on Start
2. type in cmd
3. cmd appears in the list.
4. Right click on cmd and select "Run As Administrator"

4/ Type in

cd c:\temp
procdump -e -w -ma skype.exe c:\temp

5/ Start skype

Procdump should catch the skype crashing. The crash dump file should be in the C:\Temp directory. Please put it in a zip file and upload it to mediafire or OneDrive or something like that.

Any questions, please don't hesitate to ask.

 

[ChristineV]

I did as suggested above and the dos prompt indicates that it is doing something as it waited for Skype to start. I started skype and it listed the information that it was going to save a dump file to the c:\temp directory, but then nothing is there except for the EULA and the PROCDUMP program, after the BSOD. I have my view to show hidden files. I searched the C drive for the 'process name'd file. I assume Skype....date time...No luck. Any other suggestions?

 

[Shintaro]

Could you please try it again. I added the '2' to the command line to capture unhandled exceptions

cd c:\temp
procdump -e 2 -w -ma skype.exe c:\temp

 

[ChristineV]

Still no file was generated, but I zipped the 3 most recent dmp files, and uploaded to OneDrive. Hopefully they'll be helpful.
https://onedrive.live.com/redir?res...87&authkey=!AJVnekBKDAD_HIk&ithint=file,.zipv

 

[Shintaro]

Do you have anything plugged in to the USB ports?

 

[Shintaro]

There is a older version of Skype HERE.
So uninstall your version and try the older version

If that version still crashes, open Internet explorer and DISABLE any Skype addons.

Then re-try Skype.

 

[ChristineV]

I did that and Skype is working. I took these same steps before and got it to work as well (with an installation from oldversions.com) but I updated it and ended up back to the BSOD on start. I guess I can never update this application?

Thanks for bearing with me and all your help!