SOLVED BSOD 0x0000003B System Service Exception

[Bl33s]

Hi. Straight to the point; my computer gets blue screens every so often, like once a day.

On the blue screen, it says:

SYSTEM SERVICE EXCEPTION

0x0000003B


Slot 3 and 4 are clickable, but the entries are greyed out.


What could be wrong? Please help!! I am desperate


Specs:

MS Windows 7 Ultimate 64-bit SP1
AMD Athlon II X4 635 Processor
4GB RAM
NVIDIA GeForce GTX 460

 

[Shintaro]

Start with updating all drivers, Motherboard chipset, video, directX etc

 

[Bl33s]

I am not sure how to update my motherboard chipset. But I ran Driver Reviver and the only things it reported to be out of date are:

ATI I/O Communications Processor SMBus Controller
High Definition Audio Device
Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Standard Dual Channel PCI IDE Controller
Standard AHCI 1.0 Serial ATA Controller

It also says my 460 is out of date, but I just clean installed my driver so that can't be the case. I don't know if the things above are the problem / and I don't know where to find the drivers for the things mentioned above.

D:

 

[Shintaro]

Yep, go to MSI, download the BIOS; drivers and install them.
http://www.msi.com/product/mb/785GM-P45.html#/?div=Overview

 

[Bl33s]

Kk doing so right now.

 

[Bl33s]

I downloaded the MSI LiveUpdate 5 and installed the BIOs + drivers via the app.

Am I good to go now? Not sure if the BSOD will come back or not...

 

[Shintaro]

Cool, OK. So now you have done the base fixes.

See how it goes. If it Blue screens we can go a bit further. A lot of the time out-of-date driver cause the problems. That is why it is the starting point.
We should know within 24 hours if the driver update fixed it.

 

[Bl33s]

No BSOD any more! I will keep you updated for this week, then if no BSOD, it's solved!

 

[Shintaro]

Cool, if there is no more BSOD's that's great.

If and when you think it is solved could you please mark the thread as solved.

 

[Bl33s]

No blue screen since I did what you said. Thanks!

 

[Shintaro]

Mate,
Happy to have been able help.