Blue Screen of Death

[dougal1998]

Hi
I have a new Packard Bell PC (XTREME X5620 UK) with Windows 7 Home Premium which has been running perfectly since bought Nov 2009.

This Saturday I was hit by the dreaded BSOD 3 times in a row. Other than upgrading my copy of Norton I have made no other changes to the computer.

There seems to very little non-techie information on how to open/read/analyse the DMP file to find out why this occurred.

Any help and advice would be much appreciated.

Thanks George

 

[Ian]

Welcome to the forums Dougal

Do you know what the BSOD error said? If you open the Event Viewer you may be able to see a little more information on it.

 

[dougal1998]

Hi Ian

Sorry to appear so gormless - I've openned the even viewer but I have no idea what I am looking for.

I tried to make a note of the text that appeared on the BSOD but only got as far as "IRQ noe less or equal ..." before the PC rebooted itself.

I imagine this is of no use whatsoever. However, I do know that it has created 3 DMP files.

Let me know what else I can do.

Thanks

George

 

[Epic621]

I've had the BSOD multiple times since updating a few days ago. I'm attaching my latest dump file. The error reporting window says this:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800669A028
BCP3: 00000000B6742000
BCP4: 0000000000000135
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Until this time the local ID was 124, this time it is 1033.
This happened 6 times almost consecutively yesterday. My system was freezing but after a stability update 2 weeks ago it was fine until the other day, now we have this.

I have run memtest, prime and the windows memory diagnostic and no errors.
Thanks