im not to savvy. but its an hp dv7. windows 7 64bit. as far as the system restore goes, nothing to technical. it just clicked "new task" then entered strui.exe or something of the sort and click a point one month prior. laptop. its from best buy but this is it
http://www.walmart.com/ip/HP-dv7-4069wm/14575755
now.. what happened is (its my roomates laptop) he puts in the password and his fingerprint, and it does not work, but if he restarts it then the second time around it doesnt even go into the logon screen, it just skips it and explorer starts and he is able to use it. so everytime he wants to use his laptop he has to start it up twice.
this just happened this morning since i did the restore last night.