Quote:
Originally Posted by JMS
The Windows 7 Disk he has is an upgrade disk, since the computer came with Vista pre-loaded and no disk (we can order one from HP at cost). We did try the Windows 7 disk. It boots up and gives two options: install or repair. We tried repair, but it won't work. It can't find the OS. We didn't try the other option.
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The files on an upgrade disk and on a full version are the same, just the key that comes with them are different. Mine also is an upgrade disk. And yes it was the repair option I had hoped would solve the solution as it does for me (rereading the posts now I do see you mentioned you tried that, I missed it before). Install might fix the problem without destroying the data, as long as you don't tell it to format and it doesn't think the partition is unformatted and feel it has to format, but I wouldn't try it w/o first cloning the drive.
Cat is right, if his back-up drive that isn't working is inside a case, it could be the case that went bad. It is likely either SATA or IDE, you would need to get a docking station or an enclosure that supports the right one (there are some docking stations with 2 slots to handle either) and you may then be able to clone the drive over to that one or maybe his drive already contains the data he needs back. This doesn't fix your problem of course but it may give you a place to either find his data or a place to clone the drive so that if he tries the Install option he won't worry if it does end up being destructive.