Windows 7 Forums


Reply
Thread Tools

Windows Explorer is not working

 
 
bkrick bkrick is offline
New Member
Join Date: Dec 2010
Posts: 3
Thanked: 0
 
      12-26-2010
Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: wpdshext.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be137
Exception Offset: 00000000000adbf3
Exception Code: c0000409
Exception Data: 0000000000000000
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 572f
Additional Information 2: 572f2c6de40c0c1169ac5a68b93e579b
Additional Information 3: 100e
Additional Information 4: 100eb1d1932974390e40fdf21b9abd73


this is the issue that pops up whenever i plug something (ipod, camera, etc.) into my usb ports. it even comes up when i try to run a chkdsk. once in "my computer", i try to right click on the c:drive and this message comes up. i can't use "my documents" when i have something plugged in either. i can no longer update my ipod. i just uninstalled mcafee and also used the removal tool that they provide, but that hasn't helped. this makes me feel pretty sure that mcafee is not the problem. i have done the "run as administrator" process for various different scans and other things, but those haven't helped either. they have recognized that there is an issue in the c:drive, but there's nothing further that it can do. this has really become annoying and has kept me from using my computer for important things. if you guys could help me get the answer for this, that would be great.
 
Reply With Quote
 
 
 
 
TrainableMan TrainableMan is offline
^ The World's First ^
TrainableMan's Avatar
Join Date: May 2010
Location: PA, USA
Posts: 4,656
Thanked: 887
 
      12-27-2010
Make sure it is a device you know does not have a virus, the try disabling your anti-virus and then plug it in. What A-V do you use currently?
 
Reply With Quote
 
bkrick bkrick is offline
New Member
Join Date: Dec 2010
Posts: 3
Thanked: 0
 
      12-27-2010
i don't know if you noticed, but i've already done that. i had mcafee and i disabled it and removed it from my computer. it isn't just one device either. anything i plug in, whether it be a flashdrive, my ipod, a camera, or whatever, 'causes the above "problem signature" to occur.
 
Reply With Quote
 
bkrick bkrick is offline
New Member
Join Date: Dec 2010
Posts: 3
Thanked: 0
 
      12-27-2010
here is what displays when i try to run a chkdsk:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: wpdshext.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be137
Exception Code: c000041d
Exception Offset: 000000000008056a
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: b63d
Additional Information 2: b63d097480134e10c2d0f3a23bb9ea89
Additional Information 3: 87b1
Additional Information 4: 87b1a79afc047c72065c7529b0705cf8
 
Reply With Quote
 
TrainableMan TrainableMan is offline
^ The World's First ^
TrainableMan's Avatar
Join Date: May 2010
Location: PA, USA
Posts: 4,656
Thanked: 887
 
      12-28-2010
Quote:
Originally Posted by bkrick View Post
i don't know if you noticed, but i've already done that. i had mcafee and i disabled it
No I hadn't read your post close enough; I'm afraid that's all I saw when I searched,

I would suggest maybe boot up from your recovery DVD and let it run repair.

If that fails, maybe a restore from an earlier restore point.
 
Reply With Quote
 
 
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
How to Install Windows 7 davehc Software 0 08-16-2010 02:50 PM
Windows 7 Annoyances Nibiru2012 General Discussion 6 03-17-2010 06:17 PM
Clean Install Windows 7 with Upgrade Media Nibiru2012 Installation, Setup and Updates 0 12-22-2009 07:03 PM
Clean Install Windows 7 with Upgrade Media Nibiru2012 Installation, Setup and Updates 2 12-04-2009 06:30 PM
Important Issues in This Release Candidate of Windows 7 Ian News 0 05-05-2009 03:25 PM


All times are GMT +1. The time now is 01:06 PM.
W7Forums is an independent website and is not affiliated with Microsoft Corporation.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33