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windows 7 bsod

 
 
PhZZ PhZZ is offline
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      08-19-2011
Hello,

the bsod gives an error of ; SYSTEM Service Exception

Only getting this once a few days..
Hope someone can help me..
dumps in the attachments.

Motherboard; Asus P8P67
Graphic card: EVGA 460 GTX OCC
Processor : Intel I5-2500K
8gb ram 1600mhz
Attached Files
File Type: rar 081911-25646-01.rar (26.7 KB, 13 views)
 
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Capt.Jack Sparrow Capt.Jack Sparrow is offline
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      08-19-2011
Hello there!

Seems like the crash is caused by gdwfpcd64.sys which is G DATA WFP Callout Driver. I would recommend you to remove it completely and reboot the system. Install Microsoft Security Essentials instead.

Then Download Malwarebytes and run a complete scan.

Code:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800a340916, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a851f30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
gdwfpcd64+9916
fffff880`0a340916 440fb70401      movzx   r8d,word ptr [rcx+rax]

CONTEXT:  fffff8800a851f30 -- (.cxr 0xfffff8800a851f30)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800c562ac4 rsi=fffffa800c562ac0 rdi=fffffa800d87bcb0
rip=fffff8800a340916 rsp=fffff8800a852900 rbp=000000000000001c
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffffa800c562cf4 r12=fffffa800dc27da0 r13=0000000000000000
r14=0000000000000000 r15=fffffa800c18b060
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
gdwfpcd64+0x9916:
fffff880`0a340916 440fb70401      movzx   r8d,word ptr [rcx+rax] ds:002b:00000000`00000000=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  AVKProxy.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800a340916

STACK_TEXT:  
fffff880`0a852900 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdwfpcd64+0x9916


FOLLOWUP_IP: 
gdwfpcd64+9916
fffff880`0a340916 440fb70401      movzx   r8d,word ptr [rcx+rax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  gdwfpcd64+9916

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gdwfpcd64

IMAGE_NAME:  gdwfpcd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dbf8ec5

STACK_COMMAND:  .cxr 0xfffff8800a851f30 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_gdwfpcd64+9916

BUCKET_ID:  X64_0x3B_gdwfpcd64+9916

Followup: MachineOwner
---------
 
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PhZZ PhZZ is offline
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      08-19-2011
Quote:
Originally Posted by Capt.Jack Sparrow View Post
Hello there!

Seems like the crash is caused by gdwfpcd64.sys which is G DATA WFP Callout Driver. I would recommend you to remove it completely and reboot the system. Install Microsoft Security Essentials instead.

Then Download Malwarebytes and run a complete scan.

Code:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800a340916, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a851f30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
gdwfpcd64+9916
fffff880`0a340916 440fb70401      movzx   r8d,word ptr [rcx+rax]

CONTEXT:  fffff8800a851f30 -- (.cxr 0xfffff8800a851f30)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800c562ac4 rsi=fffffa800c562ac0 rdi=fffffa800d87bcb0
rip=fffff8800a340916 rsp=fffff8800a852900 rbp=000000000000001c
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffffa800c562cf4 r12=fffffa800dc27da0 r13=0000000000000000
r14=0000000000000000 r15=fffffa800c18b060
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
gdwfpcd64+0x9916:
fffff880`0a340916 440fb70401      movzx   r8d,word ptr [rcx+rax] ds:002b:00000000`00000000=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  AVKProxy.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800a340916

STACK_TEXT:  
fffff880`0a852900 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdwfpcd64+0x9916


FOLLOWUP_IP: 
gdwfpcd64+9916
fffff880`0a340916 440fb70401      movzx   r8d,word ptr [rcx+rax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  gdwfpcd64+9916

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gdwfpcd64

IMAGE_NAME:  gdwfpcd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dbf8ec5

STACK_COMMAND:  .cxr 0xfffff8800a851f30 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_gdwfpcd64+9916

BUCKET_ID:  X64_0x3B_gdwfpcd64+9916

Followup: MachineOwner
---------
Well i just paid for a year licence at gdata , because i didn't had any problems before..
Is there anyway i can get rid of this?
 
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Capt.Jack Sparrow Capt.Jack Sparrow is offline
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      08-19-2011
After uninstalling the software try to reinstall and see if it fix the problem. If not I would recommend to contact GData Support have them fix it for you.
 
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PhZZ PhZZ is offline
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      08-19-2011
Quote:
Originally Posted by Capt.Jack Sparrow View Post
After uninstalling the software try to reinstall and see if it fix the problem. If not I would recommend to contact GData Support have them fix it for you.
Ok thanks , and again thanks for the fast reply.
 
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Capt.Jack Sparrow Capt.Jack Sparrow is offline
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      08-19-2011
Quote:
Originally Posted by PhZZ View Post
Ok thanks , and again thanks for the fast reply.
Your Welcome!
 
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