Windows 7 64 bit Freezes randomly

I have got HP Pavilion Notebook with Windows 7 64 bit OS. Below are the configurations of my laptop:-

dv7t 3300 quad edition
• Genuine Windows 7 Home Premium 64-bit
• Intel(R) Core(TM) i7-720QM Quad Core processor (1.6GHz, 6MB L3 Cache) with Turbo Boost up to 2.8 GHz
• 4GB DDR3 System Memory (2 Dimm)
• 500GB 7200RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
• 1GB Nvidia GeForce GT 320M - For i7-720QM Processors

Now, the problem is that my system freezes (completely deadlock) randomly. Previously, I contacted HP support and tried to fix this issue. I have run all the hard disk and system memory diagnostic test and they have passed. I have even formatted the system but still the problem prevails. My drivers are also upto date.

Kindly, help me out to fix this issue.

If still under warranty - or if you first contacted HP while under warranty, I would be contacting HP again and get on record you are still having this problem. What are your temperatures? Note that notebooks are not designed so normal users can open the case for proper cleaning but you can remove all cavity covers, open all bays, and remove the battery to gain some access to blast with a can of compressed dusting gas.

You don't say what you use this notebook for but note in spite of what notebook marketing departments would have us believe, NO notebook makes a good gaming machine. Notebooks by their very nature are lightweight compact portable devices designed for the road-warrior needing to do email and conduct Power Point presentations while traveling. Their compact design does not allow for adequate cooling (a challenge even for full tower PCs) and as noted here, they do not allow for proper user cleaning. Assuming your fans are working properly, you may just be running into the limits of the notebook.

You might consider a Notebook Cooling Pad w/ext. power supply.

Thanx for your reply. I do use my laptop sometimes, for playing big games like Warcraft and along with that i'll keep skype on, talking to my gaming partners, and that's the time, when my laptop freezes. Even sometimes, i'll keep my laptop on for more than 24 hours. So heating up might be the cause of this problem. So I'll check this out....

Greetings,

Whilst this may not be directly relevant, I too was suffering random lockups but on my desktop pc.

The machine was supplied by eMachines (Acer) with the operating system pre-installed and a small section of the HDD partitioned off as a 'store' for the operating sytem (Windows 7 64-bit) installation files and 'rescue' stuff etc etc.

Having exhausted all search options and procedures to locate the issue, in conjunction with my local PC shop owner, we decided to reformat the HDD and do a 'clean install' after getting rid of the factory partition where the installation stuff was ... this of course meant getting hold of a DVD based copy of Windows 7 which isn't too much of a problem if you have a 'bona fide' key ... which of course I had; stuck to the case.

Anyway ... having done this clean install after first deleting all operating system related partitions (don't worry, Windows 7 automatically creates the partition again from the unallocated space on the HDD during the install process ... OK ... after this everything works just fine now !

Not sure why the preinstalled operating system was at fault ... but the proof is that I now have a trouble free PC !!

If you need a walk through on the install process then you can have a look at this ...

I hope this helps :-)

O T T

As you had suggested, I bought a cooling pad for keeping my laptop cool, but still that problem persists.

Please suggest any other causes of such problem.

As I said above, you need to contact HP and tell them you are still having this problems. And a thorough cleaning may still be in order.

Try to do a CPU test as well http://www.ultimatebootcd.com/

Hi,

Try to boot in safe mode and verify if the computer works fine without freezing. To boot to the desktop in safe mode keep tapping F8 key during restart. Once you see the option to boot in safe mode select it and press enter.

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode


If the computer works fine in safe mode, you try to put the computer in clean boot state to make sure that third party applications are not causing this issue with computer performance.


To perform a clean boot, follow the steps below:
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup Items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check if it works normally.

Get more information to fix windows 7 freezes randomly error :

http://answers.microsoft.com/en-us/w...d-e1d28c28dfdf

http://supportformicrosoft.iyogi.com...-randomly.html

Hope this information helps you.

I have windows 7 64 bit. and it freezes after being on for in exxcess of an hour. I have seen a lot of posts here about the same or similar issue so logic suggests it is a windows 7 issue. I am thinking of reverting back to xp as my other machine running XP continues to work well.

Does anyone have any idea what the issue is with Windows 7. Reading the posts it is both 32 bit and 64 bit that freeze.

cheers
J

You are responding to a dormant thread but nevertheless, Windows 7 is BY FAR the best and most trouble free version of Windows yet. Going back to XP, an OS designed over 10 years ago to support hardware and software from 10 years before that, and designed with security as an afterthought would be a big mistake.