Hi, Dennis.
There's hardware - and there's software.
By that, I mean that all (I think) computers sold today have 64-bit innards
and will support many more GB of RAM than you or I might need in the next
several years! (16 GB in Home Premium, 192 GB in Professional and higher,
per Windows Inside Out)
But many 64-bit computers are sold with 32-bit Windows installed. With a
32-bit operating system, we can access only 4 GB of that RAM, no matter how
much is physically installed. And some amount of that 4 GB is reserved for
system use, so only about 3.5 GB (varies with your configuration) of your 12
GB is actually available to you.
So your solution, as you've learned, is to switch to 64-bit Win7. How you
make the switch is up to you, but an "upgrade" from 32-bit to 64-bit is NOT
one of the options. As the others have said, you'll need to boot the
hardware into 64-bit mode (usually by booting from the 64-bit DVD); you
can't boot into 32-bit Windows and run 64-bit Setup from there. WET
(Windows Easy Transfer - included on your disk) will make the job easier.
If your computer came with ONLY 32-bit Windows pre-installed, then you'll
need to get the 64-bit DVD. But if you bought the retail Win7 Ultimate (for
example), you should find TWO DVDs in the package, with a single Product Key
that will install either of them - as often as you might need to re-install.
You might want to check out this page:
http://windows.microsoft.com/en-us/w...sked-questions
Once you get 64-bit Win7 installed, you can go buy - and use - a lot more
RAM. ;^}
RC
--
R. C. White, CPA
San Marcos, TX
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3555.0308) in Win7 Ultimate x64 SP1
"Dennis" wrote in message
news:...
I bought 12 GB of memory when I bought my computer and then found out
it doesn't use that much because it is the 32 bit version and not 64
bit. Is there an upgrade or do I have to buy a complete new OS to
have Windows 7 64 bit?