video card drivers can't be installed

I've bought HP Pavilion dv6-2160em and had to reinstall Windows 7 Home Premium x64. After I reinstalled Windows, Aero was disabled, there's a recommendation to update drivers but there's no way to do that. I had tried to download drivers from HP's official site but that haven't worked. I even tried to play Civilization 4 but game crashed recommending me to update video card drivers.

So? How can I solve this problem...

PS: I've tried to download drivers from nVidia (card is GeForce GT 320M) but it returned back that hardware for those drivers can't be found. What to do?

Try this link here: http://www.nvidia.com/object/noteboo...5.62_whql.html

I just get back "nVidia setup could not locate any drivers that are compatible with your hardware". I get that back with these drivers, beta drivers, older drivers etc. It's really frustrating....

Can you load up device manager, go to the properties of your display adaptor > details > property > hardware IDs and then copy/paste the values that appear please?

Those values should let us confirm which graphics adaptor you have in your laptop, as it seems strange that the nVidia drivers don't pick up on it.

Here they are:
PCI\VEN_10DE&DEV_0A2D&SUBSYS_3659103C&REV_A2
PCI\VEN_10DE&DEV_0A2D&SUBSYS_3659103C
PCI\VEN_10DE&DEV_0A2D&CC_030000
PCI\VEN_10DE&DEV_0A2D&CC_0300

BTW: I've requested HP recovery discs from my local HP support service. They should be here in a two weeks or one month max...

Go to: http://www.drivermax.com/

Download their applet and run it, it should find the correct driver for your video adapter.

You can use it for free, but you're limited to two driver updates/downloads per day with the free option.

It won't hurt to try it.

Nope, according to that applet, all drivers are updated... Only Aero and games recognize this problem (

I can't find any reference to those ID values, so that could be why the NVIDIA software is having problems installing drivers.

If it's almost a fresh install, are you able to restore the HP laptop back to the factory config using the recovery partition (rather than than a default Windows 7 install)? This should come with the drivers installed already.

That's my plan B, because I'm still waiting for new recovery discs from HP and, as I've already said, they will be here in 2 weeks time. My version of Windows was damaged (so was the recovery partition). When I had restarted Windows for the first time they've crashed for good...

In the meantime, I tried to play games which came with Windows (solitaire, hearts, chess etc) and this is what I got:

OH! By the way... Welcome to The Windows 7 Forum website! nemes1s

We have been remiss in that aspect.

Some more questions:
1. Are you in Europe or another country besides the USA?
2. How did you reinstall Windows 7?
3. What disc or method did you use?

Give us some more information, if you don't mind. When I did a search for your model of HP I kept getting European websites, etc.

Thanks... and Welcome Again!