User Profile Cannot be Found

Joined
Aug 24, 2013
Messages
1
Reaction score
0
Hi there,

Today my sister tried logging onto her computer, and she was met with the 'User Profile Cannot be Found' message. After some basic googling on her phone, we found out that we should boot the computer in safe mode. However, whenever we tried to press f8 or even f5 nothing would happen, and it would not go to the Advanced Boot Options screen. Instead, what we did was restart the computer, and before the windows logo would appear there was a screen displaying the HP logo. Here it prompted us to press 'Esc' which we did. Afterwards the screen showed, 'System Information, System Diagnostics, Recovery', among other things. We tried going through each of these options, yet no where did we find anything about booting in safe mode. If anyone could help that would be great.
 

TrainableMan

^ The World's First ^
Moderator
Joined
May 10, 2010
Messages
9,353
Reaction score
1,587
Boot the computer till the swirling windows logo starts & then press and hold your power button so it shuts down. Now press the button again and you should get a screen that says windows did not shut down properly, what do you want to do and one option should be safe mode.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top