System service exception and freeze

Discussion in 'Crashes, BSODs and Debugging' started by ceyilmaz, Oct 22, 2011.

  1. ceyilmaz

    ceyilmaz

    Joined:
    Jun 27, 2011
    Messages:
    18
    Hi my computer keeps freezing and show me the bsod System_Service_Exception. Got one today, but it didn't come to the minidump. Because it freezed while it was showing me the bsod. What is the problems?

    Packard Bell imedia S3720
    Intel Celeron E3300 2.5 GHz
    3 GB RAM
    Windows 7 64 bit

    Attached Files:

    Last edited: Oct 22, 2011
    ceyilmaz, Oct 22, 2011
    #1
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  2. ceyilmaz

    zigzag3143 Wanikiya Microsoft MVP

    Joined:
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    Location:
    NY USA

    These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


    1-Memtest.

    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. http://www.memtest.org/#downiso

    *Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.




    2-Driver verifier

    zigzag3143, Oct 25, 2011
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  3. ceyilmaz

    ceyilmaz

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    Got some new minidump files. Which memtest should i downoad?

    Download - Pre-Compiled Bootable ISO (.gz)
    Download - Pre-Compiled Bootable ISO (.zip)

    Download - Pre-Compiled Bootable Binary (.gz)
    Download - Pre-Compiled Bootable Binary (.zip)

    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*
    Download - Pre-Compiled EXE file for USB Key (Pure DOS) *OBSOLETE*

    Download - Pre-Compiled package for Floppy (DOS - Win)

    Which one?

    Attached Files:

    Last edited: Oct 25, 2011
    ceyilmaz, Oct 25, 2011
    #3
  4. ceyilmaz

    Kougar OCing one chip at a time Moderator

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    Location:
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    To use Memtest you need to boot to it. So if you have an empty USB flash drive, I suggest the USB key auto installer as this is the easiest method. Otherwise the next best option is the bootable ISO (zip), which you can burn to a CD and boot to it that way. If you need help with either just ask. :)
    Kougar, Oct 25, 2011
    #4
  5. ceyilmaz

    ceyilmaz

    Joined:
    Jun 27, 2011
    Messages:
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    Can i use virtual clone driver or some programs like that or do i need to burn it into a CD?

    EDIT: Ok, so i done that with the verifier, and there came a BSOD and it was saying something about pxhlpa64.sys

    Here is the newest dmp.

    Attached Files:

    Last edited: Oct 25, 2011
    ceyilmaz, Oct 25, 2011
    #5
  6. ceyilmaz

    ceyilmaz

    Joined:
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    Messages:
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    I really appreciate your guys time for helping me :)
    ceyilmaz, Oct 25, 2011
    #6
  7. ceyilmaz

    Elmer BeFuddled Resident eejit VIP Member

    Joined:
    Jun 12, 2010
    Messages:
    1,050
    Location:
    Durham UK
    Hi ceyilmaz.

    As a Priority:

    GEARAspiWDM.sys Mon May 18 13:17:04 2008 Gear Software CD-ROM Class Filter Driver v4.015.1 (Feb 2010). Also loads with iTunes

    PxHlpa64.sys Thu Mar 13 01:58:17 2008 Sonic CD/DVD driver. Used by many different programs. If you recognise the program this is associated with and can update it, then it should take care of this driver.

    For now, I'd suggest uninstalling Avira until your bsod issues are resolved.
    Avira is known to be a cause of BSOD's on some Windows 7 systems.
    Uninstall Avira through the Control Panel. Then run the Avira RegistryCleaner to clean up any remaining registry entries. Download BSOD friendly Microsoft Security Essentials as its replacement. Make sure Windows firewall is enabled!

    Take Note!!
    Outdated Drivers. Update:

    RTKVHD64.sys Mon Jul 20 11:52:29 2009 Realtek HD Audio R2.65

    nvmf6264.sys Tue May 19 23:51:35 2009 nVidia nForce network driver.

    Let us know how it goes.

    HTH.
    Last edited: Oct 25, 2011
    Elmer BeFuddled, Oct 25, 2011
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