Printer settings could not be saved. Operation could not be completed(error 0x0000070c)

Discussion in 'alt.windows7.general' started by capitan, Oct 17, 2012.

  1. capitan

    capitan Guest

    I seem to be having many horrible problems on one machine with the print
    subsystem. It's a windows 7 pro 64bit SP1 machine with an HP1022
    Laserjet printer installed. It kills the print spooler with too many
    varying errors to list* - it happens when printing from outlook, word or
    adobe the most. One of the items I've found to try and fix this problem
    is to set the settings in the printer properties of the 1022 printer to
    'print directly to the printer'. but it won't let me save those
    settings, it gives me the error in the subject. I've already tried
    removing and reinstalling the 1022 and most other printers, and it still
    will not let me save the setting. Any suggestions on this one?

    * Here is where I will try to explain the other printing errors. When
    the user tries to print to the 1022 printer connected to the computer
    via usb, the print spooler service dies and he needs to reboot before he
    can continue to print. It does not have these issues everytime he tries
    to print, only sometimes. If I remove the 1022 and give him a direct IP
    connection to our Xerox copier, he has the same issue but only needs to
    restart the app in order to go on and continue printing. The spooler
    service also dies when he goes into his citrix desktop (syswow64). I
    will list the copy paste info from the event log below. Can anyone
    please help me with this? It's really driving me batty.

    Log Name: Application
    Source: Application Error
    Date: 10/16/2012 8:32:53 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: laptop
    Description:
    Faulting application name: PrintIsolationHost.exe, version:
    6.1.7600.16385, time stamp: 0x4a5bd3b1
    Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp: 0x462fe8cf
    Exception code: 0xc0000005
    Fault offset: 0x000000000002b54c
    Faulting process id: 0xfa0
    Faulting application start time: 0x01cdaba2b53f48a4
    Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
    Faulting module path: C:\windows\system32\spool\DRIVERS\x64\3\ZSR.dll
    Report Id: fc13ca34-1795-11e2-b667-415645000030


    Log Name: Application
    Source: Application Error
    Date: 10/15/2012 8:31:08 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: laptop
    Description:
    Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time
    stamp: 0x4f35fc1d
    Faulting module name: localspl.dll, version: 6.1.7601.17841, time stamp:
    0x4fb09595
    Exception code: 0xc0000005
    Fault offset: 0x00000000000a926a
    Faulting process id: 0xd4c
    Faulting application start time: 0x01cdaacc26d578d9
    Faulting application path: C:\windows\System32\spoolsv.exe
    Faulting module path: C:\windows\System32\localspl.dll
    Report Id: 9335cb0f-16cc-11e2-b41e-415645000030

    Log Name: Application
    Source: Application Error
    Date: 10/15/2012 8:05:00 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: laptop
    Description:
    Faulting application name: splwow64.exe, version: 6.1.7601.17777, time
    stamp: 0x4f35fbfe
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp:
    0x4ec4aa8e
    Exception code: 0xc0000374
    Fault offset: 0x00000000000c40f2
    Faulting process id: 0xe18
    Faulting application start time: 0x01cdaad5ac850fd8
    Faulting application path: C:\windows\splwow64.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report Id: ec7bf78a-16c8-11e2-b41e-415645000030

    I have tried the fixes below:

    http://www.mailbeyond.com/printers-...print-spooler-service-terminated-unexpectedly

    http://support.microsoft.com/kb/2647753


    I have also tried manually fully removing all traces of the drivers and
    redownloading them and reinstalling using the below procedure:

    Clear Printer Spooler files and enable the spooler service

    ===================

    1. Click Start, click Run, type "Services.msc" (without the quotation
    marks) in the open box and click OK.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click Start, click Run, type "%WINDIR%\system32\spool\printers" in
    the open window, and delete all files in this folder.

    5. Click Start, click Run, type "Services.msc" (without the quotation
    marks) in the open box and click OK.

    6. Double-click "Printer Spooler" in the Services list.

    7. Click on Start. In the Startup Type list, make sure that "Automatic"
    is selected and click OK.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    open regedit (e.g. click Start, key regedit and press Enter)

    navigate to
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
    NT x86\Drivers

    under this key, there will be the keys Version-2 and Version-3 (one or
    the other of these may be absent - not a problem)
    the sub-keys under these contain the printer driver configuration
    information
    delete all the sub-keys inside Version-2 and Version-3, but not these
    keys themselves

    open a Command Prompt window

    key the commands:
    net stop spooler

    open Windows Explorer

    navigate to %systemroot%\system32\spool\printers\ and delete any files
    there.
    By default, this is where the print spooler stores print files.

    navigate to %systemroot%\system32\spool\drivers\w32x86
    (%systemroot% is usually Windows, but it might be winnt or something
    else; this is set when the OS is installed).

    inside w32x86, there will be folders with the names 2 and 3 (one or more
    of these may be absent - not a problem)
    delete all of the files and sub-folders in each of the 2 and 3 folders,
    but not the folders themselves
    inside w32x86, there may be other folders with names starting with
    "hewlett_packard", "hphp" or something else; delete these folders also

    restart the print spooler (see steps above)

    Reinstall printer(s)


    I also tried removing Acrobat from the machine for a few days since
    ZSR.dll identifies as an adobe file.

    I also tried right-clicking on the 1022 printer and clicking
    troubleshoot and I've tried using the HP printer diagnostic utility, and
    neither can locate any problem.

    Unfortunately, none of the above items seems to have helped the
    problem in anyway.
     
    capitan, Oct 17, 2012
    #1
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  2. capitan

    Paul Guest

    capitan wrote:
    > I seem to be having many horrible problems on one machine with the print
    > subsystem. It's a windows 7 pro 64bit SP1 machine with an HP1022
    > Laserjet printer installed. It kills the print spooler with too many
    > varying errors to list* - it happens when printing from outlook, word or
    > adobe the most. One of the items I've found to try and fix this problem
    > is to set the settings in the printer properties of the 1022 printer to
    > 'print directly to the printer'. but it won't let me save those
    > settings, it gives me the error in the subject. I've already tried
    > removing and reinstalling the 1022 and most other printers, and it still
    > will not let me save the setting. Any suggestions on this one?
    >
    > * Here is where I will try to explain the other printing errors. When
    > the user tries to print to the 1022 printer connected to the computer
    > via usb, the print spooler service dies and he needs to reboot before he
    > can continue to print. It does not have these issues everytime he tries
    > to print, only sometimes. If I remove the 1022 and give him a direct IP
    > connection to our Xerox copier, he has the same issue but only needs to
    > restart the app in order to go on and continue printing. The spooler
    > service also dies when he goes into his citrix desktop (syswow64). I
    > will list the copy paste info from the event log below. Can anyone
    > please help me with this? It's really driving me batty.
    >
    > Log Name: Application
    > Source: Application Error
    > Date: 10/16/2012 8:32:53 AM
    > Event ID: 1000
    > Task Category: (100)
    > Level: Error
    > Keywords: Classic
    > User: N/A
    > Computer: laptop
    > Description:
    > Faulting application name: PrintIsolationHost.exe, version:
    > 6.1.7600.16385, time stamp: 0x4a5bd3b1
    > Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp: 0x462fe8cf
    > Exception code: 0xc0000005
    > Fault offset: 0x000000000002b54c
    > Faulting process id: 0xfa0
    > Faulting application start time: 0x01cdaba2b53f48a4
    > Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
    > Faulting module path: C:\windows\system32\spool\DRIVERS\x64\3\ZSR.dll
    > Report Id: fc13ca34-1795-11e2-b667-415645000030
    >
    >
    > Log Name: Application
    > Source: Application Error
    > Date: 10/15/2012 8:31:08 AM
    > Event ID: 1000
    > Task Category: (100)
    > Level: Error
    > Keywords: Classic
    > User: N/A
    > Computer: laptop
    > Description:
    > Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time
    > stamp: 0x4f35fc1d
    > Faulting module name: localspl.dll, version: 6.1.7601.17841, time stamp:
    > 0x4fb09595
    > Exception code: 0xc0000005
    > Fault offset: 0x00000000000a926a
    > Faulting process id: 0xd4c
    > Faulting application start time: 0x01cdaacc26d578d9
    > Faulting application path: C:\windows\System32\spoolsv.exe
    > Faulting module path: C:\windows\System32\localspl.dll
    > Report Id: 9335cb0f-16cc-11e2-b41e-415645000030
    >
    > Log Name: Application
    > Source: Application Error
    > Date: 10/15/2012 8:05:00 AM
    > Event ID: 1000
    > Task Category: (100)
    > Level: Error
    > Keywords: Classic
    > User: N/A
    > Computer: laptop
    > Description:
    > Faulting application name: splwow64.exe, version: 6.1.7601.17777, time
    > stamp: 0x4f35fbfe
    > Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp:
    > 0x4ec4aa8e
    > Exception code: 0xc0000374
    > Fault offset: 0x00000000000c40f2
    > Faulting process id: 0xe18
    > Faulting application start time: 0x01cdaad5ac850fd8
    > Faulting application path: C:\windows\splwow64.exe
    > Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    > Report Id: ec7bf78a-16c8-11e2-b41e-415645000030
    >
    > I have tried the fixes below:
    >
    > http://www.mailbeyond.com/printers-...print-spooler-service-terminated-unexpectedly
    >
    >
    > http://support.microsoft.com/kb/2647753
    >
    >
    > I have also tried manually fully removing all traces of the drivers and
    > redownloading them and reinstalling using the below procedure:
    >
    > Clear Printer Spooler files and enable the spooler service
    >
    > ===================
    >
    > 1. Click Start, click Run, type "Services.msc" (without the quotation
    > marks) in the open box and click OK.
    >
    > 2. Double-click "Printer Spooler" in the Services list.
    >
    > 3. Click Stop and click OK.
    >
    > 4. Click Start, click Run, type "%WINDIR%\system32\spool\printers" in
    > the open window, and delete all files in this folder.
    >
    > 5. Click Start, click Run, type "Services.msc" (without the quotation
    > marks) in the open box and click OK.
    >
    > 6. Double-click "Printer Spooler" in the Services list.
    >
    > 7. Click on Start. In the Startup Type list, make sure that "Automatic"
    > is selected and click OK.
    >
    > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    >
    > open regedit (e.g. click Start, key regedit and press Enter)
    >
    > navigate to
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
    > NT x86\Drivers
    >
    > under this key, there will be the keys Version-2 and Version-3 (one or
    > the other of these may be absent - not a problem)
    > the sub-keys under these contain the printer driver configuration
    > information
    > delete all the sub-keys inside Version-2 and Version-3, but not these
    > keys themselves
    >
    > open a Command Prompt window
    >
    > key the commands:
    > net stop spooler
    >
    > open Windows Explorer
    >
    > navigate to %systemroot%\system32\spool\printers\ and delete any files
    > there.
    > By default, this is where the print spooler stores print files.
    >
    > navigate to %systemroot%\system32\spool\drivers\w32x86
    > (%systemroot% is usually Windows, but it might be winnt or something
    > else; this is set when the OS is installed).
    >
    > inside w32x86, there will be folders with the names 2 and 3 (one or more
    > of these may be absent - not a problem)
    > delete all of the files and sub-folders in each of the 2 and 3 folders,
    > but not the folders themselves
    > inside w32x86, there may be other folders with names starting with
    > "hewlett_packard", "hphp" or something else; delete these folders also
    >
    > restart the print spooler (see steps above)
    >
    > Reinstall printer(s)
    >
    >
    > I also tried removing Acrobat from the machine for a few days since
    > ZSR.dll identifies as an adobe file.
    >
    > I also tried right-clicking on the 1022 printer and clicking
    > troubleshoot and I've tried using the HP printer diagnostic utility, and
    > neither can locate any problem.
    >
    > Unfortunately, none of the above items seems to have helped the problem
    > in anyway.
    >


    It helps at a time like this, to have a diagram of the printing system.
    The only bookmark I've got, is to a diagram for an older picture
    of printing. I'm not aware of a version of this figure for
    Windows 7. And the only reference to "PrintIsolationHost" I
    could find, was in Japanese.

    http://blogs.technet.com/b/askperf/archive/2007/06/19/basic-printing-architecture.aspx

    The spooler could be tipping over (at least, that's what the errors
    point to), but it could be something with a particular printer
    that is doing it. In the above architecture diagram, you can see
    the printer "is a fair distance" from the spooler, but the
    blowback can tip it over.

    *******

    In the www.mailbeyond.com thread, one thing that caught my eye was:

    "Bonjour crashed a lot before this happened. Disabled Bonjour now
    to see if that works. Anyone have it installed as well?"

    And that's a suggestion that perhaps a network printing path is
    upsetting things. Printing has many tentacles. You could try
    uninstalling Apple iTunes, to get rid of Bonjour (it's
    a sub-package that comes with iTunes). Bonjour is a way of discovering
    resources on the network. (Perhaps similar to the SSDP thing used
    in Windows ?). If you pick apart the iTunes installer, inside
    it consists of maybe five different packages, and you may be
    able to add or remove Bonjour separately. It's been a while
    since I dissected the iTunes package (bloat). On Windows 7
    at least, they shouldn't need to install their own CD/DVD
    burning software, so that should eliminate at least one
    sub-package.

    The Wikipedia articles didn't tie this stuff together very well,
    but SSDP (Windows) and Bonjour *may* be doing something similar for you.
    I can't really be sure. I thought you could install SSDP separately
    for Windows 7 (to make printer icons show up in some Explorer window).

    http://en.wikipedia.org/wiki/Zero_configuration_networking
    http://en.wikipedia.org/wiki/Simple_Service_Discovery_Protocol
    http://en.wikipedia.org/wiki/Bonjour_(software)

    *******

    You could try reinstalling the printer software package, but
    set it up as a "local printer only" somehow. Just to see if
    that's a way to avoid the inability to save settings later
    when you try to "print directly" to it.

    As for the rebooting, you'd think if you "stop" the spooler
    service, clean out the grease pit, then "start" the spooler
    again, it should work. I don't know if printer drivers have
    "state information", as the spooler should be the thing
    that tracks state. The printer driver should really be
    stateless. Maybe you could make a little batch file, to
    "automate" the cleaning out of the grease pit (spool
    directory).

    *******

    The "Subject:" of your posting, was this.

    Printer settings could not be saved.
    Operation could not be completed (error 0x0000070c)

    I can find one reference to this, as...

    1804 0x0000070C The specified datatype is invalid. ERROR_INVALID_DATATYPE

    Almost as if an attempt is being made to store something in
    the registry, which doesn't match the datatype of that registry
    key. I think I've had something similar to this happen, when
    I was installing a "print to file only" driver. During the installation
    of the printer, I was supposed to click a button for local
    printing of some sort, and then things went better after
    that. I didn't bother doing a "before and after" comparison
    of the registry, to see what had changed. But perhaps your
    error has something to do with the change in the printer,
    not being properly handled when it comes to the registry
    key being used. (And maybe this is why I made the crazy
    suggestion to specify "local printing" during the setup
    of the printer driver during installation. That vague
    memory...)

    If you wanted to debug that (some prob with registry),
    Sysinternals Process Monitor can be used to monitor
    read/write to the registry, and just before something bombs out,
    you'd be able to see the "guilty" registry key being read.
    In this case though, you'd need to know what piece of
    Windows software, is making the change. Is it the printer
    driver ? Or something else ? If you don't "filter" on a
    particular executable making registry accesses, and just
    capture all registry access, you get perhaps 200 accesses per
    second, and will have a rapidly filling log to
    look through. The trick to using this, is "getting
    good at specifying a filter". I once had to scroll
    through about 100,000 captured events, to find the
    one that was tipping over my sound card. So if you
    can't filter things well, you'll be overwhelmed with
    log cruft.

    http://technet.microsoft.com/en-us/sysinternals/bb896645

    Paul
     
    Paul, Oct 17, 2012
    #2
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  3. capitan

    KCB Guest

    Re: Printer settings could not be saved. Operation could not be completed (error 0x0000070c)

    "capitan" <> wrote in message
    news:k5n6e9$bus$...
    > I seem to be having many horrible problems on one machine with the print
    > subsystem. It's a windows 7 pro 64bit SP1 machine with an HP1022 Laserjet
    > printer installed. It kills the print spooler with too many varying
    > errors to list* - it happens when printing from outlook, word or adobe the
    > most. One of the items I've found to try and fix this problem is to set
    > the settings in the printer properties of the 1022 printer to 'print
    > directly to the printer'. but it won't let me save those settings, it
    > gives me the error in the subject. I've already tried removing and
    > reinstalling the 1022 and most other printers, and it still will not let
    > me save the setting. Any suggestions on this one?
    >
    > * Here is where I will try to explain the other printing errors. When
    > the user tries to print to the 1022 printer connected to the computer via
    > usb, the print spooler service dies and he needs to reboot before he can
    > continue to print. It does not have these issues everytime he tries to
    > print, only sometimes. If I remove the 1022 and give him a direct IP
    > connection to our Xerox copier, he has the same issue but only needs to
    > restart the app in order to go on and continue printing. The spooler
    > service also dies when he goes into his citrix desktop (syswow64). I will
    > list the copy paste info from the event log below. Can anyone please help
    > me with this? It's really driving me batty.
    >
    > Log Name: Application
    > Source: Application Error
    > Date: 10/16/2012 8:32:53 AM
    > Event ID: 1000
    > Task Category: (100)
    > Level: Error
    > Keywords: Classic
    > User: N/A
    > Computer: laptop
    > Description:
    > Faulting application name: PrintIsolationHost.exe, version:
    > 6.1.7600.16385, time stamp: 0x4a5bd3b1
    > Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp:
    > 0x462fe8cf
    > Exception code: 0xc0000005
    > Fault offset: 0x000000000002b54c
    > Faulting process id: 0xfa0
    > Faulting application start time: 0x01cdaba2b53f48a4
    > Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
    > Faulting module path: C:\windows\system32\spool\DRIVERS\x64\3\ZSR.dll
    > Report Id: fc13ca34-1795-11e2-b667-415645000030
    >
    >
    > Log Name: Application
    > Source: Application Error
    > Date: 10/15/2012 8:31:08 AM
    > Event ID: 1000
    > Task Category: (100)
    > Level: Error
    > Keywords: Classic
    > User: N/A
    > Computer: laptop
    > Description:
    > Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time
    > stamp: 0x4f35fc1d
    > Faulting module name: localspl.dll, version: 6.1.7601.17841, time stamp:
    > 0x4fb09595
    > Exception code: 0xc0000005
    > Fault offset: 0x00000000000a926a
    > Faulting process id: 0xd4c
    > Faulting application start time: 0x01cdaacc26d578d9
    > Faulting application path: C:\windows\System32\spoolsv.exe
    > Faulting module path: C:\windows\System32\localspl.dll
    > Report Id: 9335cb0f-16cc-11e2-b41e-415645000030
    >
    > Log Name: Application
    > Source: Application Error
    > Date: 10/15/2012 8:05:00 AM
    > Event ID: 1000
    > Task Category: (100)
    > Level: Error
    > Keywords: Classic
    > User: N/A
    > Computer: laptop
    > Description:
    > Faulting application name: splwow64.exe, version: 6.1.7601.17777, time
    > stamp: 0x4f35fbfe
    > Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp:
    > 0x4ec4aa8e
    > Exception code: 0xc0000374
    > Fault offset: 0x00000000000c40f2
    > Faulting process id: 0xe18
    > Faulting application start time: 0x01cdaad5ac850fd8
    > Faulting application path: C:\windows\splwow64.exe
    > Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    > Report Id: ec7bf78a-16c8-11e2-b41e-415645000030
    >
    > I have tried the fixes below:
    >
    > http://www.mailbeyond.com/printers-...print-spooler-service-terminated-unexpectedly
    >
    > http://support.microsoft.com/kb/2647753
    >
    >
    > I have also tried manually fully removing all traces of the drivers and
    > redownloading them and reinstalling using the below procedure:
    >
    > Clear Printer Spooler files and enable the spooler service
    >
    > ===================
    >
    > 1. Click Start, click Run, type "Services.msc" (without the quotation
    > marks) in the open box and click OK.
    >
    > 2. Double-click "Printer Spooler" in the Services list.
    >
    > 3. Click Stop and click OK.
    >
    > 4. Click Start, click Run, type "%WINDIR%\system32\spool\printers" in the
    > open window, and delete all files in this folder.
    >
    > 5. Click Start, click Run, type "Services.msc" (without the quotation
    > marks) in the open box and click OK.
    >
    > 6. Double-click "Printer Spooler" in the Services list.
    >
    > 7. Click on Start. In the Startup Type list, make sure that "Automatic" is
    > selected and click OK.
    >
    > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    >
    > open regedit (e.g. click Start, key regedit and press Enter)
    >
    > navigate to
    > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
    > NT x86\Drivers
    >
    > under this key, there will be the keys Version-2 and Version-3 (one or the
    > other of these may be absent - not a problem)
    > the sub-keys under these contain the printer driver configuration
    > information
    > delete all the sub-keys inside Version-2 and Version-3, but not these keys
    > themselves
    >
    > open a Command Prompt window
    >
    > key the commands:
    > net stop spooler
    >
    > open Windows Explorer
    >
    > navigate to %systemroot%\system32\spool\printers\ and delete any files
    > there.
    > By default, this is where the print spooler stores print files.
    >
    > navigate to %systemroot%\system32\spool\drivers\w32x86
    > (%systemroot% is usually Windows, but it might be winnt or something else;
    > this is set when the OS is installed).
    >
    > inside w32x86, there will be folders with the names 2 and 3 (one or more
    > of these may be absent - not a problem)
    > delete all of the files and sub-folders in each of the 2 and 3 folders,
    > but not the folders themselves
    > inside w32x86, there may be other folders with names starting with
    > "hewlett_packard", "hphp" or something else; delete these folders also
    >
    > restart the print spooler (see steps above)
    >
    > Reinstall printer(s)
    >
    >
    > I also tried removing Acrobat from the machine for a few days since
    > ZSR.dll identifies as an adobe file.
    >
    > I also tried right-clicking on the 1022 printer and clicking troubleshoot
    > and I've tried using the HP printer diagnostic utility, and neither can
    > locate any problem.
    >
    > Unfortunately, none of the above items seems to have helped the problem
    > in anyway.


    The HP Print and Scan Doctor has replaced the diagnostic utility. It might
    be worth a try:
    http://ftp.hp.com/pub/softlib/software12/COL44682/Im-108448-1/HPPSdr.exe
     
    KCB, Oct 17, 2012
    #3
  4. capitan

    capitan Guest

    On 10/17/2012 5:49 PM, KCB wrote:
    >
    >
    > "capitan" <> wrote in message
    > news:k5n6e9$bus$...
    >> I seem to be having many horrible problems on one machine with the
    >> print subsystem. It's a windows 7 pro 64bit SP1 machine with an HP1022
    >> Laserjet printer installed. It kills the print spooler with too many
    >> varying errors to list* - it happens when printing from outlook, word
    >> or adobe the most. One of the items I've found to try and fix this
    >> problem is to set the settings in the printer properties of the 1022
    >> printer to 'print directly to the printer'. but it won't let me save
    >> those settings, it gives me the error in the subject. I've already
    >> tried removing and reinstalling the 1022 and most other printers, and
    >> it still will not let me save the setting. Any suggestions on this one?
    >>
    >> * Here is where I will try to explain the other printing errors. When
    >> the user tries to print to the 1022 printer connected to the computer
    >> via usb, the print spooler service dies and he needs to reboot before
    >> he can continue to print. It does not have these issues everytime he
    >> tries to print, only sometimes. If I remove the 1022 and give him a
    >> direct IP connection to our Xerox copier, he has the same issue but
    >> only needs to restart the app in order to go on and continue printing.
    >> The spooler service also dies when he goes into his citrix desktop
    >> (syswow64). I will list the copy paste info from the event log below.
    >> Can anyone please help me with this? It's really driving me batty.
    >>

    ....
    >>
    >> I have tried the fixes below:
    >>
    >> http://www.mailbeyond.com/printers-...print-spooler-service-terminated-unexpectedly
    >>
    >> http://support.microsoft.com/kb/2647753
    >>
    >>
    >> I have also tried manually fully removing all traces of the drivers
    >> and redownloading them and reinstalling using the below procedure:
    >>

    ....
    >>
    >> I also tried removing Acrobat from the machine for a few days since
    >> ZSR.dll identifies as an adobe file.
    >>
    >> I also tried right-clicking on the 1022 printer and clicking
    >> troubleshoot and I've tried using the HP printer diagnostic utility,
    >> and neither can locate any problem.
    >>
    >> Unfortunately, none of the above items seems to have helped the
    >> problem in anyway.

    >
    > The HP Print and Scan Doctor has replaced the diagnostic utility. It
    > might be worth a try:
    > http://ftp.hp.com/pub/softlib/software12/COL44682/Im-108448-1/HPPSdr.exe


    Hi KCB, thanks for your reply. This is the utility from HP I've tried
    to no luck.
     
    capitan, Oct 18, 2012
    #4
  5. capitan

    capitan Guest

    On 10/17/2012 5:39 PM, Paul wrote:
    > capitan wrote:
    >> I seem to be having many horrible problems on one machine with the
    >> print subsystem. It's a windows 7 pro 64bit SP1 machine with an HP1022
    >> Laserjet printer installed. It kills the print spooler with too many
    >> varying errors to list* - it happens when printing from outlook, word
    >> or adobe the most. One of the items I've found to try and fix this
    >> problem is to set the settings in the printer properties of the 1022
    >> printer to 'print directly to the printer'. but it won't let me save
    >> those settings, it gives me the error in the subject. I've already
    >> tried removing and reinstalling the 1022 and most other printers, and
    >> it still will not let me save the setting. Any suggestions on this one?
    >>
    >> * Here is where I will try to explain the other printing errors. When
    >> the user tries to print to the 1022 printer connected to the computer
    >> via usb, the print spooler service dies and he needs to reboot before
    >> he can continue to print. It does not have these issues everytime he
    >> tries to print, only sometimes. If I remove the 1022 and give him a
    >> direct IP connection to our Xerox copier, he has the same issue but
    >> only needs to restart the app in order to go on and continue printing.
    >> The spooler service also dies when he goes into his citrix desktop
    >> (syswow64). I will list the copy paste info from the event log below.
    >> Can anyone please help me with this? It's really driving me batty.
    >>
    >> Log Name: Application
    >> Source: Application Error
    >> Date: 10/16/2012 8:32:53 AM
    >> Event ID: 1000
    >> Task Category: (100)
    >> Level: Error
    >> Keywords: Classic
    >> User: N/A
    >> Computer: laptop
    >> Description:
    >> Faulting application name: PrintIsolationHost.exe, version:
    >> 6.1.7600.16385, time stamp: 0x4a5bd3b1
    >> Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp:

    ....
    >>
    >> Log Name: Application
    >> Source: Application Error
    >> Date: 10/15/2012 8:31:08 AM
    >> Event ID: 1000
    >> Task Category: (100)
    >> Level: Error
    >> Keywords: Classic
    >> User: N/A
    >> Computer: laptop
    >> Description:
    >> Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time
    >> stamp: 0x4f35fc1d
    >> Faulting module name: localspl.dll, version: 6.1.7601.17841, time

    ....
    >>
    >> Log Name: Application
    >> Source: Application Error
    >> Date: 10/15/2012 8:05:00 AM
    >> Event ID: 1000
    >> Task Category: (100)
    >> Level: Error
    >> Keywords: Classic
    >> User: N/A
    >> Computer: laptop
    >> Description:
    >> Faulting application name: splwow64.exe, version: 6.1.7601.17777, time
    >> stamp: 0x4f35fbfe
    >> Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp:

    ....
    >>
    >> I have tried the fixes below:
    >>
    >> http://www.mailbeyond.com/printers-...print-spooler-service-terminated-unexpectedly
    >>
    >> http://support.microsoft.com/kb/2647753
    >>
    >> I have also tried manually fully removing all traces of the drivers
    >> and redownloading them and reinstalling using the below procedure:
    >>

    ....
    >> I also tried removing Acrobat from the machine for a few days since
    >> ZSR.dll identifies as an adobe file.
    >>
    >> I also tried right-clicking on the 1022 printer and clicking
    >> troubleshoot and I've tried using the HP printer diagnostic utility,
    >> and neither can locate any problem.
    >>
    >> Unfortunately, none of the above items seems to have helped the
    >> problem in anyway.
    >>

    >
    > It helps at a time like this, to have a diagram of the printing system.
    > The only bookmark I've got, is to a diagram for an older picture
    > of printing. I'm not aware of a version of this figure for
    > Windows 7. And the only reference to "PrintIsolationHost" I
    > could find, was in Japanese.
    >
    > http://blogs.technet.com/b/askperf/archive/2007/06/19/basic-printing-architecture.aspx
    >
    > The spooler could be tipping over (at least, that's what the errors
    > point to), but it could be something with a particular printer
    > that is doing it. In the above architecture diagram, you can see
    > the printer "is a fair distance" from the spooler, but the
    > blowback can tip it over.
    >
    > *******
    >
    > In the www.mailbeyond.com thread, one thing that caught my eye was:
    >
    > "Bonjour crashed a lot before this happened. Disabled Bonjour now
    > to see if that works. Anyone have it installed as well?"
    >


    Good thought, but itunes and bonjour are not on this machine.

    >
    > *******
    >
    > You could try reinstalling the printer software package, but
    > set it up as a "local printer only" somehow. Just to see if
    > that's a way to avoid the inability to save settings later
    > when you try to "print directly" to it.


    the 1022 printer is installed as a local printer only connected via USB
    and will not save it's settings.

    >
    > As for the rebooting, you'd think if you "stop" the spooler
    > service, clean out the grease pit, then "start" the spooler
    > again, it should work. I don't know if printer drivers have
    > "state information", as the spooler should be the thing
    > that tracks state. The printer driver should really be
    > stateless. Maybe you could make a little batch file, to
    > "automate" the cleaning out of the grease pit (spool
    > directory).


    Nothing stays in the print queue because it crashes and stops everytime
    it has a problem printing (but as I stated, the issue is inconsistent
    and it does not always have a problem printing a file everytime)

    >
    > *******
    >
    > The "Subject:" of your posting, was this.
    >
    > Printer settings could not be saved.
    > Operation could not be completed (error 0x0000070c)
    >
    > I can find one reference to this, as...
    >
    > 1804 0x0000070C The specified datatype is invalid. ERROR_INVALID_DATATYPE
    >
    > Almost as if an attempt is being made to store something in
    > the registry, which doesn't match the datatype of that registry
    > key. I think I've had something similar to this happen, when
    > I was installing a "print to file only" driver. During the installation
    > of the printer, I was supposed to click a button for local
    > printing of some sort, and then things went better after
    > that. I didn't bother doing a "before and after" comparison
    > of the registry, to see what had changed. But perhaps your
    > error has something to do with the change in the printer,
    > not being properly handled when it comes to the registry
    > key being used. (And maybe this is why I made the crazy
    > suggestion to specify "local printing" during the setup
    > of the printer driver during installation. That vague
    > memory...)
    >
    > If you wanted to debug that (some prob with registry),
    > Sysinternals Process Monitor can be used to monitor
    > read/write to the registry, and just before something bombs out,
    > you'd be able to see the "guilty" registry key being read.
    > In this case though, you'd need to know what piece of
    > Windows software, is making the change. Is it the printer
    > driver ? Or something else ? If you don't "filter" on a
    > particular executable making registry accesses, and just
    > capture all registry access, you get perhaps 200 accesses per
    > second, and will have a rapidly filling log to
    > look through. The trick to using this, is "getting
    > good at specifying a filter". I once had to scroll
    > through about 100,000 captured events, to find the
    > one that was tipping over my sound card. So if you
    > can't filter things well, you'll be overwhelmed with
    > log cruft.
    >
    > http://technet.microsoft.com/en-us/sysinternals/bb896645
    >
    > Paul


    Hi Paul and thanks for your reply. When I google each of these errors,
    the splwow64 error seems to indicate driver corruption. The ZSR.dll
    file indicates problems caused by Acrobat, and still researching the
    other error. One of my issues is that I can't seem to find a common
    denominator between all these different errors, nor can I find any hint
    of anyone else having this kind of issues with 2 or more of these same
    issues at once, so I can try to address each error individually, but
    that does not fix my other problems.

    Do you think I should try system file checker scan? Any other thoughts?
    Thanks again for your help, I'm really hoping to not have to rebuild
    this machine again just to fix this issue!
     
    capitan, Oct 18, 2012
    #5
  6. capitan

    Paul Guest

    capitan wrote:

    >
    > Hi Paul and thanks for your reply. When I google each of these errors,
    > the splwow64 error seems to indicate driver corruption. The ZSR.dll
    > file indicates problems caused by Acrobat, and still researching the
    > other error. One of my issues is that I can't seem to find a common
    > denominator between all these different errors, nor can I find any hint
    > of anyone else having this kind of issues with 2 or more of these same
    > issues at once, so I can try to address each error individually, but
    > that does not fix my other problems.
    >
    > Do you think I should try system file checker scan? Any other thoughts?
    > Thanks again for your help, I'm really hoping to not have to rebuild
    > this machine again just to fix this issue!


    Yeah, that's one of the suggestions here. I've not tried SFC on
    Windows 7 yet. On WinXP it was pretty painful to get working
    right, and took a couple registry changes first.

    http://answers.microsoft.com/en-us/...-probelm/52376d39-d29a-4385-8260-01a044e69cd2

    I think in that thread, it's something printer specific. Adobe
    Reader should only be providing things to stuff in the spool,
    rather than being on the other side of the spooler and
    accepting output. If there was a print to PDF option
    or something, then you might have suspicions it had
    something to do with the Adobe stuff.

    Paul
     
    Paul, Oct 18, 2012
    #6
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