Long egg timer in outlook(hotmail) & gmail

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Apr 26, 2015
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Hi,
A friend has a strange problem when using outlook or gmail.
Upon first entering her details in either program, the egg timer appears and stays for quite a while.
Out of boredom of waiting, she clicks onto the close X in the top right hand corner and tries again.
Bingo! connects within seconds!

Any ideas on why and how to solve the problem?

Many thanks.
 

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