SOLVED BSOD system service exception 0x0000003B

TeemuN · Nov 22, 2011

Hello

I randomly get BSOD 0x0000003B. I tested my memory with memtest86 but it didn´t found any errors.

Why I get BSOD?

I have HP pavillion G7 1118-so.
I have changed RAM, so now I have two Kingston ValueRam 4GB 1333MHz DDR3 SO-DIMM CL-9.
Other parts are original.
AMD Phenom N660 3 GHz
AMD Radeon HD 6470M 1 GB DDR3
750 GB 5400 rpm SATA

Elmer BeFuddled · Nov 22, 2011

Hi TeemuN and Welcome To The Forum.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory.

Without the actual dump files there is very little to go on.

To Enable Minidumps:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery > Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

The *.dmp files are located at C:\Windows\Minidump. Until a *.dmp file is generated, the Minidump folder may not exist.
GoTo your C:\Windows\Minidump folder. Copy the *.dmp files to a new folder on your desktop. Zip up the *.dmp files from that folder and attach to a post.

Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
**If screenshots, please crop.

TeemuN · Nov 23, 2011

Hello

Here are the screenshots and .dmp files.

Elmer BeFuddled · Nov 23, 2011

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.

Your latest dump file lists NETIO.SYS as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.

As a Priority:

sptd.sys The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from Duplex Secure - Downloads to uninstall the SPTD.SYS driver.
Make sure to select the uninstall button! DO NOT SELECT INSTALL!!

Norton is known to be a cause of BSOD's on many Windows 7 systems. I suggest that you uninstall Norton using the Norton Removal Tool in Safe Mode. Download Blue Screen friendly Microsoft Security Essentials as its replacement. Make sure Windows firewall is enabled!

Drivers that pre-date Windows 7. Update:

V0260Vid.sys Wed Jul 18 04:34:14 2007 Creative Camera driver

Drivers with Updates:

atikmdag.sys Mon Feb 28 16:46:24 2011
atikmpag.sys Mon Feb 28 16:17:18 2011 AMD Graphics Drivers

GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.015.1 (Feb 2010). Also loads with iTunes

Rt64win7.sys Tue Nov 30 06:01:28 2010 Realtek PCIe GBE Family Controller v7.048 If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1469821) option to download.

Bugcheck Analysis:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000002748c20, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e7b04f, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030cc100
 0000000002748c20 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!RtlInsertEntryHashTable+73
fffff800`02e7b04f 488b4810        mov     rcx,qword ptr [rax+10h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff8800de31790 -- (.trap 0xfffff8800de31790)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000002748c10 rbx=0000000000000000 rcx=000000000273cc10
rdx=fffffa8009bb3dd8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e7b04f rsp=fffff8800de31920 rbp=0000000000000000
 r8=fffffa8007116220  r9=000000000000007f r10=0000137922447821
r11=000000000000ccb8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po cy
nt!RtlInsertEntryHashTable+0x73:
fffff800`02e7b04f 488b4810        mov     rcx,qword ptr [rax+10h] ds:da80:00000000`02748c20=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002e991e9 to fffff80002e99c40

STACK_TEXT:  
fffff880`0de31648 fffff800`02e991e9 : 00000000`0000000a 00000000`02748c20 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0de31650 fffff800`02e97e60 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`0de31dd8 : nt!KiBugCheckDispatch+0x69
fffff880`0de31790 fffff800`02e7b04f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff880`0de31920 fffff880`01807bd5 : fffff880`0de31dd8 fffffa80`06c686d0 fffffa80`06c686d0 fffff880`04257f7a : nt!RtlInsertEntryHashTable+0x73
fffff880`0de31970 fffff880`01807d23 : fffff880`01bd6710 00000000`00000002 fffffa80`06c686d0 00000000`00000000 : NETIO!KfdAleInsertFlowContextTable+0xb5
fffff880`0de319c0 fffff880`01ac7d72 : fffff880`00000000 00000000`00000000 00000000`00000000 fffff880`04250f00 : NETIO!KfdAleInitializeFlowTable+0x13
fffff880`0de319f0 fffff880`01ac735c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!WfpAlepAuthorizeSend+0x7e2
fffff880`0de32100 fffff880`01aca566 : 00000000`00000000 00000000`00000000 00000000`00000011 00000000`00000000 : tcpip!WfpAleAuthorizeSend+0x31c
fffff880`0de323d0 fffff880`01b009de : 00000000`00000000 fffff880`0de32808 fffff880`0de32800 fffff880`0139275d : tcpip!WfpAleConnectAcceptIndicate+0x106
fffff880`0de324c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!ProcessALEForTransportPacket+0x5fe


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETIO!KfdAleInsertFlowContextTable+b5
fffff880`01807bd5 84c0            test    al,al

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  NETIO!KfdAleInsertFlowContextTable+b5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381

FAILURE_BUCKET_ID:  X64_0xA_NETIO!KfdAleInsertFlowContextTable+b5

BUCKET_ID:  X64_0xA_NETIO!KfdAleInsertFlowContextTable+b5

Followup: MachineOwner

Drivers:

Code:

fffff880`01038000 fffff880`0108f000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`03e6b000 fffff880`03ef4000   afd      afd.sys      Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`047cc000 fffff880`047e2000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`00fd3000 fffff880`00fea000   amd_sata amd_sata.sys Fri Jan 28 22:35:25 2011 (4D4344AD)
fffff880`00fea000 fffff880`00ff7000   amd_xata amd_xata.sys Fri Jan 28 22:35:28 2011 (4D4344B0)
fffff880`05be7000 fffff880`05bfb000   amdiox64 amdiox64.sys Thu Feb 18 15:17:53 2010 (4B7D5A21)
fffff880`045d9000 fffff880`045ee000   amdppm   amdppm.sys   Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`00dc0000 fffff880`00dcb000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`082c7000 fffff880`082f8000   AODDriver2 AODDriver2.sys Wed Jun 15 09:38:35 2011 (4DF86F8B)
fffff880`00e76000 fffff880`00e7f000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00e7f000 fffff880`00ea9000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`01184000 fffff880`011a7000   AtiHdmi  AtiHdmi.sys  Thu May 06 10:20:39 2010 (4BE289E7)
fffff880`04cc3000 fffff880`055bd000   atikmdag atikmdag.sys Mon Feb 28 16:46:24 2011 (4D6BD160)
fffff880`04400000 fffff880`0444e000   atikmpag atikmpag.sys Mon Feb 28 16:17:18 2011 (4D6BCA8E)
fffff880`01a30000 fffff880`01a38000   AtiPcie64 AtiPcie64.sys Wed Mar 10 14:33:45 2010 (4B97ADC9)
fffff960`00860000 fffff960`008c1000   ATMFD    ATMFD.DLL    Sat Feb 19 09:00:32 2011 (4D5F86B0)
fffff880`00fb2000 fffff880`00fbe000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
fffff880`01a7a000 fffff880`01a81000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`04494000 fffff880`045b3000   BHDrvx64 BHDrvx64.sys Thu Nov 10 00:00:00 2011 (4EBB1400)
fffff880`0436a000 fffff880`0437b000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`07550000 fffff880`0756e000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff960`00710000 fffff960`00737000   cdd      cdd.dll      unavailable (00000000)
fffff880`0188b000 fffff880`018b5000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00c9d000 fffff880`00d5d000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01a00000 fffff880`01a30000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00c3f000 fffff880`00c9d000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`047c0000 fffff880`047c5f80   clwvd    clwvd.sys    Wed Jul 28 02:13:47 2010 (4C4F844B)
fffff880`0477e000 fffff880`04782500   CmBatt   CmBatt.sys   Tue Jul 14 00:31:03 2009 (4A5BC3B7)
fffff880`01579000 fffff880`015eb000   cng      cng.sys      Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`010bb000 fffff880`010c4000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`0478c000 fffff880`0479c000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`07cf7000 fffff880`07d05000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`0434c000 fffff880`0436a000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`0433d000 fffff880`0434c000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01dc7000 fffff880`01ddd000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`082f8000 fffff880`08315000   dokan    dokan.sys    Mon Jul 05 13:38:43 2010 (4C31D253)
fffff880`03fde000 fffff880`04000000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`07d0f000 fffff880`07d26000   dump_amd_sata dump_amd_sata.sys Fri Jan 28 22:35:25 2011 (4D4344AD)
fffff880`07d05000 fffff880`07d0f000   dump_diskdump dump_diskdump.sys Fri Apr 22 21:04:32 2011 (4DB1DF50)
fffff880`07d26000 fffff880`07d39000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`07cc0000 fffff880`07ccc000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`04829000 fffff880`0491d000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`0491d000 fffff880`04963000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`0429e000 fffff880`04317000   eeCtrl64 eeCtrl64.sys Sat Oct 22 02:18:28 2011 (4EA219E4)
fffff880`0161b000 fffff880`0163b000   ENG64    ENG64.SYS    Fri Jul 29 14:17:51 2011 (4E32B2FF)
fffff880`04317000 fffff880`0433d000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Sat Oct 22 02:18:29 2011 (4EA219E5)
fffff880`04004000 fffff880`041fc000   EX64     EX64.SYS     Fri Jul 29 14:15:11 2011 (4E32B25F)
fffff880`055bd000 fffff880`055f3000   fastfat  fastfat.SYS  Tue Jul 14 00:23:28 2009 (4A5BC1F0)
fffff880`0136a000 fffff880`0137e000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`012ad000 fffff880`012f9000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`01611000 fffff880`0161b000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01d8d000 fffff880`01dc7000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01c90000 fffff880`01cda000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff880`05baf000 fffff880`05bbc000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:17:04 2009 (4A1151C0)
fffff800`03406000 fffff800`0344f000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`04963000 fffff880`04987000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`0479e000 fffff880`047b7000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`047b7000 fffff880`047bf080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`07d67000 fffff880`07d75000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`07487000 fffff880`07550000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`01d84000 fffff880`01d8d000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`05a00000 fffff880`05a1e000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`04221000 fffff880`0429e000   IDSvia64 IDSvia64.sys Wed Jul 20 14:19:46 2011 (4E26D5F2)
fffff880`018b5000 fffff880`018e2000   Ironx64  Ironx64.SYS  Fri Nov 12 23:06:50 2010 (4CDDC88A)
fffff880`05a1e000 fffff880`05a2d000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`07d82000 fffff880`07d90000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00bba000 fffff800`00bc4000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`0444e000 fffff880`04491000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`017df000 fffff880`017fa000   ksecdd   ksecdd.sys   Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`01860000 fffff880`0188b000   ksecpkg  ksecpkg.sys  Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`047c6000 fffff880`047cb200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`07c21000 fffff880`07c36000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`07dbf000 fffff880`07de2000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00c1e000 fffff880`00c2b000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`07ccc000 fffff880`07cda000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`0476f000 fffff880`0477e000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`07d75000 fffff880`07d82000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00e5c000 fffff880`00e76000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`0756e000 fffff880`07586000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`07586000 fffff880`075b3000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`08255000 fffff880`082a3000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
fffff880`082a3000 fffff880`082c7000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`00ea9000 fffff880`00eb4000   msahci   msahci.sys   Sat Nov 20 10:33:58 2010 (4CE7A416)
fffff880`015f4000 fffff880`015ff000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`0108f000 fffff880`01099000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`0151b000 fffff880`01579000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`03e5d000 fffff880`03e68000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`0479c000 fffff880`0479dc00   MungoDriver MungoDriver.sys Wed Sep 29 17:14:37 2010 (4CA365ED)
fffff880`01d72000 fffff880`01d84000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`018fb000 fffff880`019ee000   ndis     ndis.sys     Wed Dec 29 06:16:18 2010 (4D1AD232)
fffff880`047e2000 fffff880`047ee000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`0745c000 fffff880`0746f000   ndisuio  ndisuio.sys  Sat Nov 20 10:50:08 2010 (4CE7A7E0)
fffff880`0437b000 fffff880`043aa000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`04cac000 fffff880`04cc1000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`03f39000 fffff880`03f48000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`01200000 fffff880`01245000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01800000 fffff880`01860000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`013b4000 fffff880`013c5000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`03e51000 fffff880`03e5d000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`02e1d000 fffff800`03406000   nt       ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
fffff880`0163c000 fffff880`017df000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`01df3000 fffff880`01dfc000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`07409000 fffff880`0745c000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
fffff880`03efd000 fffff880`03f23000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`010a6000 fffff880`010bb000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00f7f000 fffff880`00fb2000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`00eb4000 fffff880`00ec4000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01600000 fffff880`01611000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`08315000 fffff880`083bb000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`011a7000 fffff880`011e4000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c2b000 fffff880`00c3f000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`0150e000 fffff880`0151a040   PxHlpa64 PxHlpa64.sys Tue Oct 20 19:08:42 2009 (4ADDFCAA)
fffff880`04800000 fffff880`04824000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`043aa000 fffff880`043c5000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`043c5000 fffff880`043e6000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`043e6000 fffff880`04400000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`03e00000 fffff880`03e51000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`01a81000 fffff880`01a8a000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`018f0000 fffff880`018f9000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`015eb000 fffff880`015f4000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01d38000 fffff880`01d72000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`0746f000 fffff880`07487000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`04987000 fffff880`049ed000   Rt64win7 Rt64win7.sys Tue Nov 30 06:01:28 2010 (4CF49338)
fffff880`05a2e000 fffff880`05ba2000   rtl8192Ce rtl8192Ce.sys Tue Mar 29 11:13:47 2011 (4D91B0DB)
fffff880`04c00000 fffff880`04c56000   RtsPStor RtsPStor.sys Wed Jan 12 07:32:49 2011 (4D2D5921)
fffff880`01009000 fffff880`01038000   SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`083bb000 fffff880`083c6000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`01d2e000 fffff880`01d38000   speedfan speedfan.sys Fri Mar 18 16:08:46 2011 (4D83838E)
fffff880`01d26000 fffff880`01d2e000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`0aa00000 fffff880`0aa71000   spsys    spsys.sys    Mon May 11 18:20:58 2009 (4A085E7A)
fffff880`010c4000 fffff880`01184000   SRTSP64  SRTSP64.SYS  Wed Mar 30 03:46:12 2011 (4D929974)
fffff880`01ddd000 fffff880`01df3000   SRTSPX64 SRTSPX64.SYS Wed Mar 30 03:46:18 2011 (4D92997A)
fffff880`0aaf3000 fffff880`0ab8b000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`0aa8a000 fffff880`0aaf3000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`083c6000 fffff880`083f7000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`00d5d000 fffff880`00dc0000   storport storport.sys Fri Mar 11 04:30:23 2011 (4D79A55F)
fffff880`07c3d000 fffff880`07cc0000   stwrt64  stwrt64.sys  Fri Dec 17 09:48:24 2010 (4D0B31E8)
fffff880`047ee000 fffff880`047ef480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`012f9000 fffff880`0136a000   SYMDS64  SYMDS64.SYS  Wed Dec 08 00:16:58 2010 (4CFECE7A)
fffff880`0142a000 fffff880`0150e000   SYMEFA64 SYMEFA64.SYS Mon Mar 14 03:20:58 2011 (4D7D899A)
fffff880`0137e000 fffff880`013b4000   SYMEVENT64x86 SYMEVENT64x86.SYS Thu Mar 24 23:02:36 2011 (4D8BCD8C)
fffff880`03f77000 fffff880`03fde000   SYMNETS  SYMNETS.SYS  Tue Apr 19 23:33:31 2011 (4DAE0DBB)
fffff880`04610000 fffff880`0476d000   SynTP    SynTP.sys    Fri Dec 17 02:20:50 2010 (4D0AC902)
fffff880`01a8c000 fffff880`01c90000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
fffff880`08200000 fffff880`08212000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`013e7000 fffff880`013f4000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`013c5000 fffff880`013e7000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`03f63000 fffff880`03f77000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`00400000 fffff960`0040a000   TSDDD    TSDDD.dll    Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`0ab8b000 fffff880`0ab93000   TuneUpUtilitiesDriver64 TuneUpUtilitiesDriver64.sys Thu Sep 17 12:54:52 2009 (4AB2238C)
fffff880`045b3000 fffff880`045d9000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`049ed000 fffff880`049ff000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`0aa71000 fffff880`0aa82000   usbaapl64 usbaapl64.sys Thu Apr 28 19:25:59 2011 (4DB9B137)
fffff880`07cda000 fffff880`07cf7000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`0476d000 fffff880`0476ef00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`05bd6000 fffff880`05be7000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`05bc7000 fffff880`05bd6000   usbfilter usbfilter.sys Wed Dec 15 10:34:49 2010 (4D0899C9)
fffff880`01245000 fffff880`0129f000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`05bbc000 fffff880`05bc7000   usbohci  usbohci.sys  Fri Mar 25 03:29:03 2011 (4D8C0BFF)
fffff880`04c56000 fffff880`04cac000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`07d39000 fffff880`07d66280   usbvideo usbvideo.sys Sat Nov 20 10:44:34 2010 (4CE7A692)
fffff880`07d90000 fffff880`07dbe4e0   V0260Vid V0260Vid.sys Wed Jul 18 04:34:14 2007 (469D8A36)
fffff880`01099000 fffff880`010a6000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`018e2000 fffff880`018f0000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`01400000 fffff880`01425000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00fbe000 fffff880`00fd3000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01cda000 fffff880`01d26000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`05ba2000 fffff880`05baf000   vwifibus vwifibus.sys Tue Jul 14 01:07:21 2009 (4A5BCC39)
fffff880`03f23000 fffff880`03f39000   vwififlt vwififlt.sys Tue Jul 14 01:07:22 2009 (4A5BCC3A)
fffff880`03f48000 fffff880`03f63000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`019ee000 fffff880`019fe000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00ecc000 fffff880`00f70000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f70000 fffff880`00f7f000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`03ef4000 fffff880`03efd000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`00060000 fffff960`00374000   win32k   win32k.sys   Thu Sep 29 05:03:02 2011 (4E83EDF6)
fffff880`0ab93000 fffff880`0aba4000   WinUsb   WinUsb.sys   Sat Nov 20 10:43:56 2010 (4CE7A66C)
fffff880`04783000 fffff880`0478c000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`01000000 fffff880`01009000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`07c00000 fffff880`07c21000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
fffff880`0aba4000 fffff880`0abd5000   WUDFRd   WUDFRd.sys   Sat Nov 20 10:43:32 2010 (4CE7A654)

Unloaded modules:
fffff880`01a38000 fffff880`01a46000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01a46000 fffff880`01a50000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
fffff880`01a50000 fffff880`01a67000   dump_amd_sat
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00017000
fffff880`01a67000 fffff880`01a7a000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`010c5000 fffff880`011f9000   sptd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00134000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

HTH.

TeemuN · Nov 25, 2011

Thanks

I will wait and look if I still get bluescreens.

TeemuN · Nov 29, 2011

Thanks!
I haven't got any bluescreens after that.

TeemuN

Elmer BeFuddled · Nov 29, 2011

Thanks for the feedback TeemuN

TeemuN · Dec 1, 2011

Hello

I was too quick

Now i get BSOD again

Elmer BeFuddled · Dec 1, 2011

TeemuN said:
Hello

I was too quick

Now i get BSOD again

Never tempt fate!!

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory.

Norton is still installed. It needs to be removed so it can be eliminated from the list of possible suspects. Once blue screens are resolved feel free to re-install.

Norton is known to be a cause of BSOD's on many Windows 7 systems. You need to uninstall Norton using the Norton Removal Tool in Safe Mode. Download Blue Screen friendly Microsoft Security Essentials as its replacement. Make sure Windows firewall is enabled!

TeemuN · Dec 2, 2011

Now I removed Norton and I will now wait and look if I still get BSOD

TeemuN · Dec 4, 2011

I installed Microsoft Security Essential, but after that my computer crashed at startup (windows bootlogo). So I removed MSE and Installed AVG 2012 Internet Security.

TeemuN · Dec 5, 2011

Here is what I got today.

Trouble · Dec 5, 2011

The only time I have ever seen Microsoft Security Essential cause any type of issues such as you describe is when there are left over remnants of a previous security suite left over from an incomplete uninstall. All top tier Security vendors usually provide a proprietary removal tool
https://www-secure.symantec.com/nor...10133834EN&product=home&version=1&pvid=f-home
http://www.avg.com/us-en/utilities
You may want to consider running both (perhaps even a second time) and try reinstalling MSE as it is the least likely to cause BSODs and will likely help to further the diagnostic process.
Regards
Trouble

TeemuN · Dec 6, 2011

Hi Trouble

I tried to do that but it didn't helped, so I still have AVG.

TeemuN · Dec 25, 2011

Hello!

Here is the newest.

TeemuN · Dec 28, 2011

Hi!

Can somebody look these dump files.

Thanks

TeemuN · Jan 13, 2012

I changed my memory and now it works fine

Elmer BeFuddled · Jan 13, 2012

Wow! Glad you are cured!!

Your 'two weeks ago' posts would have escaped me as I was at my Daughters for Xmas and most likely pleasantly pished.

If I could have had access to a pc I wouldn't have been able to focus on it or type an answer! :beer:
In fact this is your last dump file posted:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.
[COLOR=Red][B]You need to change your Memory[/B][/COLOR]

Fredward · Aug 8, 2012

Having the same problem

My PC has only been having this problem for the last two weeks or so.

AMD Athlon II x4 640 CPU
1 stick of 4GB DDR3 RAM
Radeon HD 5670 Graphics
M5A97 ASUS Mother Board

After reading your fixes I uninstalled my Daemon Tools Lite, ran the uninstaller for SPTD.SYS (was not installed), and updated my graphics driver (AMD). Five minutes after updating my graphics driver, I got the BSOD.

I will enable Minidumps then I'll be back.

Fredward · Aug 8, 2012

Minidumps

Here is the Minidump folder. :dontknow: I hope you can help me

BSOD Help. SYSTEM_SERVICE_EXCEPTION – 0x0000003B	1	Oct 11, 2014
BSOD new comp build bad pool header and system service exception	7	Oct 3, 2014
Windows 7 BSOD SYSTEM_SERVICE_EXCEPTION	3	Oct 2, 2014
BSOD System Service Exception HELP	4	May 31, 2014
BSOD SYSTEM_SERVICE_EXCEPTION Stop code 0x0000003B	3	May 28, 2014
BSOD system service exception	14	Apr 19, 2014
BSOD System Service Exception 0x0000003b	1	Apr 1, 2014
BSOD system service exception	4	Mar 10, 2014

SOLVED BSOD system service exception 0x0000003B

TeemuN

Elmer BeFuddled

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TeemuN

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Elmer BeFuddled

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TeemuN

Elmer BeFuddled

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Elmer BeFuddled

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TeemuN

TeemuN

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Trouble

TeemuN

TeemuN

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TeemuN

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Elmer BeFuddled

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