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System freezes up

 
 
spec009 spec009 is offline
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Join Date: Apr 2011
Posts: 24
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      04-23-2011
I have laptop ACER when it starts windows freezes up
Attached Files
File Type: rar 042111-20467-01.rar (13.6 KB, 14 views)
 
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cybercore cybercore is offline
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Location: OH Cleveland
Posts: 613
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      04-24-2011
Update Intel Matrix Storage
iaStor.sys Thu Dec 17 13:41:59 2009
http://www.intel.com/p/en_US/support/detect/


Update Fingerprint driver
mwlPSDFilter.sys Tue Jun 02 06:07:30 2009


Uninstall McAfee and replace it with MSE:

mfewfpk.sys Wed Dec 09 16:05:04 2009

http://service.mcafee.com/Error.aspx

http://www.microsoft.com/en-us/secur...s/default.aspx




CRASH DUMPS

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\DMP\042111-20467-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c16000 PsLoadedModuleList = 0xfffff800`02e53e50
Debug session time: Thu Apr 21 06:04:56.272 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:07.458
Loading Kernel Symbols
...........................................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+3436366461636363
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0

BUGCHECK_STR:  0x1E_0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff80000b9c258 -- (.exr 0xfffff80000b9c258)
ExceptionAddress: fffff80002c7ee90 (nt!memcpy+0x0000000000000250)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff80000b9c300 -- (.trap 0xfffff80000b9c300)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000001000 rbx=0000000000000000 rcx=fffff88003f1c990
rdx=d8000000095809f0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c7ee90 rsp=fffff80000b9c498 rbp=fffff88003f1c670
 r8=0000000000000320  r9=0000000000000019 r10=000000000000019c
r11=fffff88003f1c670 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
nt!memcpy+0x250:
fffff800`02c7ee90 488b440af8      mov     rax,qword ptr [rdx+rcx-8] ds:2010:d7fff880`0d49d378=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c7fc2e to fffff80002c87ed0

STACK_TEXT:  
fffff800`00b9b338 fffff800`02c7fc2e : 00000000`00000000 00000000`00000000 fffff800`00b9bab0 fffff800`02cb4e28 : nt!KeBugCheck
fffff800`00b9b340 fffff800`02cadbed : fffff800`02e94c24 fffff800`02dcda3c fffff800`02c16000 fffff800`00b9c258 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`00b9b370 fffff800`02cb5250 : fffff800`02dd5b5c fffff800`00b9b3e8 fffff800`00b9c258 fffff800`02c16000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`00b9b3a0 fffff800`02cc21b5 : fffff800`00b9c258 fffff800`00b9bab0 fffff800`00000000 00000000`000000c8 : nt!RtlDispatchException+0x410
fffff800`00b9ba80 fffff800`02c87542 : fffff800`00b9c258 fffff880`0d49d018 fffff800`00b9c300 00000000`00000004 : nt!KiDispatchException+0x135
fffff800`00b9c120 fffff800`02c85e4a : fffffa80`049321a0 fffffa80`049be000 00000000`00000103 fffff880`0109749d : nt!KiExceptionDispatch+0xc2
fffff800`00b9c300 fffff800`02c7ee90 : fffff800`03135419 fffffa80`04aaf9d0 fffff880`00e2b12c fffffa80`04aafb20 : nt!KiGeneralProtectionFault+0x10a
fffff800`00b9c498 fffff800`03135419 : fffffa80`04aaf9d0 fffff880`00e2b12c fffffa80`04aafb20 fffffa80`04ac2930 : nt!memcpy+0x250
fffff800`00b9c4a0 fffff800`03138178 : 00000000`00000000 00000000`00000001 fffffa80`03b78050 fffffa80`03b78054 : nt!GxpWriteFrameBufferPixels+0xb9
fffff800`00b9c4f0 fffff800`03139757 : 00000000`00000000 00000000`00023f01 00000000`00000001 fffff800`02dba4d3 : nt!BgpGxDrawRectangle+0x48
fffff800`00b9c520 fffff800`02c93fa6 : fffff800`00b9c600 00000000`00000000 00000000`00000000 00000000`00000000 : nt!AnFwpProgressIndicatorTimer+0x107
fffff800`00b9c570 fffff800`02c93326 : fffff800`02e16a80 00000000`000001de 00000000`00000000 fffffa80`00000003 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02c93e7e : 00000000`04721032 fffff800`00b9cc58 00000000`000001de fffff800`02e04e48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02c93697 : fffffa80`03b07cc1 fffff800`000001de fffffa80`0490d490 00000000`000000dd : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02c906fa : fffff800`02e00e80 fffff800`02e0ec40 00000000`00000000 fffff880`010766d8 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiKernelCalloutExceptionHandler+e
fffff800`02c7fc2e 90              nop

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e

BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e

Followup: MachineOwner
---------




DRIVERS

Code:
start             end                 module name
fffff880`00f51000 fffff880`00fa8000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`01284000 fffff880`0128f000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`01251000 fffff880`0125a000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0125a000 fffff880`01284000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00e1e000 fffff880`00e2a000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`04481000 fffff880`04488000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`04445000 fffff880`0446f000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cec000 fffff880`00dac000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01650000 fffff880`01680000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c8e000 fffff880`00cec000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01690000 fffff880`01703000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00e15000 fffff880`00e1e000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`01680000 fffff880`0168e000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0163a000 fffff880`01650000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04432000 fffff880`04445000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0422a000 fffff880`04432000   dump_iaStor dump_iaStor.sys Thu Dec 17 13:41:59 2009 (4B2A7B77)
fffff880`012db000 fffff880`012ef000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0128f000 fffff880`012db000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01714000 fffff880`0171e000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01600000 fffff880`0163a000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`0182b000 fffff880`01875000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`031f3000 fffff800`0323c000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`0188a000 fffff880`01893000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`01049000 fffff880`01251000   iaStor   iaStor.sys   Thu Dec 17 13:41:59 2009 (4B2A7B77)
fffff800`00bc8000 fffff800`00bd2000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`015e5000 fffff880`015ff000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01800000 fffff880`0182b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`00c36000 fffff880`00c7a000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`012ef000 fffff880`0136d900   mfehidk  mfehidk.sys  Wed Dec 09 16:04:39 2009 (4B2010E7)
fffff880`0171e000 fffff880`01760400   mfewfpk  mfewfpk.sys  Wed Dec 09 16:05:04 2009 (4B201100)
fffff880`00dac000 fffff880`00dc6000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fb1000 fffff880`00fbb000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0136e000 fffff880`013cc000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`019e7000 fffff880`019f9000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0446f000 fffff880`04478000   mwlPSDFilter mwlPSDFilter.sys Tue Jun 02 06:07:30 2009 (4A24F9E2)
fffff880`01895000 fffff880`01987000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`01987000 fffff880`019e7000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`02c16000 fffff800`031f3000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff880`01442000 fffff880`015e5000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`04478000 fffff880`04481000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00fbb000 fffff880`00fee000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01703000 fffff880`01714000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c7a000 fffff880`00c8e000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`044cb000 fffff880`044d4000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`044d4000 fffff880`044dd000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`017ad000 fffff880`017e7000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`01882000 fffff880`0188a000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01a03000 fffff880`01c00000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`01875000 fffff880`01882000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`00fee000 fffff880`00ffb000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`04488000 fffff880`04496000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`04496000 fffff880`044bb000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00e2a000 fffff880`00e3f000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e3f000 fffff880`00e9b000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01761000 fffff880`017ad000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`044bb000 fffff880`044cb000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e9e000 fffff880`00f42000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f42000 fffff880`00f51000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fa8000 fffff880`00fb1000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
 
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