Software completely removed, but it still creates multiple logs??

Hi

I recently got a laptop with Netintelligence pre installed,
i didnt have the password so i had to use 'Autoruns' to remove it by force
I have successfully removed all known entries of that program (inc the Reg)

But after looking in my system with hidden files visible i noticed its still logging
my every movement on the net..

It keeps on creating a folder NetIntelligence Home\IncFiles and filling it will
10000's of DAT files, i can delete it no problem .. but as soon as i connect
to the net it created the same Folder path and creates 10000's of the same files

If i delete the folder, it simply re-creates it again

As i said Netintelligence is Completely removed from my computer!
(Changed protocols,uninstalled,removed Registry data,removed relevant system 32 dll's)
there is no trace of that program\software on my comp !
(unless its hiding somewhere else or called something else)

" C:\ProgramData\NetIntelligence Home\IncFiles "

can someone help ...

thanks in advance

I never heard of the product before but I went to their website and I don't see a removal tool but they do have support contacts. I would contact them and explain your situation, that you bought a used computer and it had their software installed and you did some removal but something is still there. Ask if they have a removal tool.

Your other option is to completely reinstall Windows 7. Which means backing up all your data, writing down your product key and then reinstalling everything. W7EasyTransfer can help back up your data and restore it once reinstalled.

(You would be reinstalling the same edition and the same bit rate but a note for anyone who happens to find this, please be aware that W7easyTransfer cannot be used to migrate from a 64-bit system to a 32-bit system though it is supposed to work fine from 32 to 64 or 32 to 32 or 64 to 64)

Why don't you try something like this?

http://uninstall-leftovers.smartcode.com/
http://www.fileguru.com/apps/leftover_uninstaller

Sir - actually I would do the latter suggestion from TM, that is a complete clean reinstall of Windows 7.

You really don't know for sure what all is residing on that system and it may come back to cause you problems or issues. I not being paranoid here as much as for me personally, I like to customize my OS and doing a clean install is really the best way to do it, at least for me that is.

You may also find that you'll spend more time, energy, stress and grief trying to get rid to that one problem versus the time spent doing a clean install.

If you have never done a clean or custom install of Windows 7 there are enough of us here that we will gladly help you out with whatever help you may need.

Thanks for your Replies
(It isnt a used computer it was brand new)

also i use Advanced unintaller that has a left over scanner on it

looking in more depth ive noticed the actual folder that keeps on being created has a
'Creator Owner' , i have forcefully taken control of the folder but cannot inherit cetain stuff, nor can i remove the Creator

I denied the creator access to write in : C:\ProgramData\NetIntelligence Home\IncFiles
then it manged to Re create itself an goto C:\ProgramFiles\NetIntelligence Home\IncFiles

seems where ever i block it, it recreates

Not sure on a reinstall as i do not have a windows 7 disk ..
(or do i make one?)

thanks again

If it's a brand new computer then that would be the anti-virus software w/ parental controls HERE. I still suggest you use the contact us tab and ask them for a removal tool; since they offer a 30-day free trial it's pretty likely that one is available.

paul.lima34, welcome to the forum! You stated that your computer is new, most brands has a way for you to create your own reinstall discs. Consult your owners manual for details, as all are different. But you'll need three to five non-rewritable DVD's to do this with, and about 60 to 90 minutes of your time. This needs to be done ASAP when the computer is new, before it begins to cause problems.

Also, there's a recovery partition on your computer, your manual will tell you which key to press & hold (usually F1 through F12) to begin the reinstall process. It's good to have, but having your own discs is a good idea too. Sometimes those keys don't always work as they should.

Very few computers comes with recovery media anymore, unless you pay extra for it (either at time of purchase or a later date). I purchased mine this past summer, the cost was around $16. I had my own, but wanted the factory ones "just in case".

If you do have issues with unwanted software (or any other need to do so), a reinstall usually takes care of the problem(s). And the reason that I mentioned either booting from the recovery partition or making your discs to boot from, is that your original drivers will be restored. If and when it gets older, you will need to update them, but usually that's no problem. Several of my drivers have been already been updated by HP Update.

I wish you the best, and hope that you get the issues that's causing you problems purged from your computer soon. The advice that I gave you should help (I hope).

Best of Luck,
Cat

thanks for your lengthy reply ..

i will try an complete re-install but i have a feeling that software is embedded into the computer somehow and i fear if i create reinstall disks from this computer the problem would still be there..

can i not download windows 7 and burn to disks and use my key?
(TrainableMan i have contact them numerous times but they never reply. i think they are ignoring me because i used a 3rd party software to remove it)

I would suggest you try the following before considering a complete reinstall since your computer is new not used. The computer likely came bundled with a free trial of the NetIntelligence Home Anti-virus, they do that sort of think all the time here in the USA.

OK, this is worth a try. First create a System Restore Point (type restore point into the search field of the start menu and folow the options under Create a Restore Point). Then download and install the 30-day trial of Revo Uninstaller Professional. Next download and install the 30-day free trial of NetIntelligence Home. That may repair the links so you can use the uninstall. Next open up Revo Uninstaller Pro and tell it to delete NetIntelligence Home, then choose the advanced deep scan option of Revo to find more pieces to delete.

Yes you can but often times there is software the computer manufacturer installed that is not native to W7 and unless you can get it from the manufacturer you may miss it. 90% of the software the manufacturer installs in the USA is garbage: trialware for AVs and Office products etc but there are usually one or two pieces of software such as software for the built-in webcam of some laptops or for an onscreen display of the speaker volume or software to use special keys on the keyboard that you may very well wish you had.

Exactly. My computer came bundled with a lot of what is known a "crapware", but a few of the apps are good. There is HP's Media Center, which includes my webcam software, HP Support Assistant keeps my computer updated (not to be confused with Windows Update). I would not want to lose that. Power2Go is quite a useful app, and it's the one that burns my recovery discs, and handles recovery through the recovery partition, as well as it's excellent CD/DVD burner. There's also Microsoft Works, which is a good basic office app (budget sheets, etc), and HP's bundle of games.

But the trash that you don't want, can be removed with PC Decrapifier or Revo Uninstaller (Pro for 64 bit).

Unless you know your computer's inventory of drivers (and know the order in which to install them), it would be best to stay away from a "clean install", using a DVD of your version & bit # of Win 7. If you do decide this route, make sure to have all system drivers on CD or a flash drive. It's a lot of work in doing a clean install, if you've done one, then you know firsthand.

But, if you know how to do these things, then you'll be fine, you can setup your computer the way you want it. Many users build their own, to have it this way, as well as knowing what components are in their computer. The OEM's (Dell,HP,etc) is for themselves, and not us.

Cat