"Paul" <> wrote in message news:4ec8f5d9$0$29995$c3e8da3$...
> Hi all,
>
> I am assisting a friend diagnosing his Internet connection problems.
> Within his device manager there are various exclamation ! marks on various hardware devices within 'Network Adapters'.
>
> I have advised him that he should un-install any of his network adapters, though the entries remain there when he does
> so.
>
> Are there any other options in re-installing the drivers?
>
> I'm not sure as to what has caused this, and am not even sure that
> he has the original windows 7 CD as it came installed by default on his
> laptop.
>
> I was hoping that uninstalling the network adapters would cause the computer to re-detect and re-install the drivers,
> hence allowing the computer to re-connect to the internet.
>
> ps. He advises that he is able to access the internet on his TV therefore the issue does not appear to be hardware
> related.
>
> Can someone please assist in removing the drivers or fixing the issue?
>
> Thank you.
If they are add-in network cards, he may have to remove them from device manager, shut the PC down, physically remove
the card, reboot, shut down again, replace the card, then boot back up. Windows should then recognize it and install the
correct drivers. If the NIC is built into the MB, then use same process, except instead of physically removing it,
disable it in BIOS. A little time consuming, but I've seen cases where this was the only solution.
If there is more than one device under Network Adapters, are they duplicates of a single adapter, or does he have more
than one? If more than one, maybe there's a conflict between them. If that's the case, get one of them working correctly
before putting the other one in play.
--
SC Tom
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