Re: TurboTax on W 7 64 bit - does not work!

I am running W7 Home Premium. TurboTax runs fine, updates and all.

On 1/23/2010 10:26 AM, poppop wrote:
> I am running W7 Home Premium. TurboTax runs fine, updates and all.
>
>
Turns out it was my graphics driver that needed to be re-installed. Now
all is well.

<> wrote in message news:5MS6n.7781$...
> On 1/23/2010 10:26 AM, poppop wrote:
>> I am running W7 Home Premium. TurboTax runs fine, updates and all.
>>
>>
> Turns out it was my graphics driver that needed to be re-installed. Now
> all is well.

How did you ever find that out? Was it from TT support?

On 1/24/2010 8:33 AM, Tony Marsillo wrote:
> <> wrote in message news:5MS6n.7781$...
>> On 1/23/2010 10:26 AM, poppop wrote:
>>> I am running W7 Home Premium. TurboTax runs fine, updates and all.
>>>
>>>
>> Turns out it was my graphics driver that needed to be re-installed. Now
>> all is well.
>
> How did you ever find that out? Was it from TT support?

No, I was on the phone for a long time with TT support and they tried
many things nothing of which worked and left me with the info I will
contacted when they find a solution. ;-).

I Knew from my XP experience that when I had modified how text was shown
on my display that it gave Quicken display problems. I also knew that
Quicken (and therefore maybe TT) use Flash. So I contacted my laptop
support (this is a 1 week old laptop running W 7 64 bit) and asked for
the latest Flash and video drivers. Re-installing flash did nothing,
but re-installing my video driver solved the problem. So my earlier
video driver must have been corrupted or have some other problem.

I reported back in case someone else had the same problem and did not
want to leave the impression that W 7 had problems running in W 7 64 bit
- which my original question suggested.

Jeff

Hi, Jeff.

Glad you got it fixed. ;<)

About Flash on a 64-bit computer...

Have you seen Adobe's TechNote about this? Go to:
Flash Player support on 64-bit operating systems
http://kb2.adobe.com/cps/000/6b3af6c9.html

"To use Flash Player to view Flash content on a 64-bit operating system, you
must run a 32-bit browser."

Fortunately, as you probably know, Windows 7 x64 versions come with BOTH
32-bit and 64-bit versions of IE8 installed. The 32-bit version runs, by
default, even in 64-bit Windows, so most users will have no problems running
Flash in Win7.

Too bad Adobe is still living in the 20th Century. :>(

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64

<> wrote in message
news:LS_6n.17694$...
> On 1/24/2010 8:33 AM, Tony Marsillo wrote:
>> <> wrote in message
>> news:5MS6n.7781$...
>>> On 1/23/2010 10:26 AM, poppop wrote:
>>>> I am running W7 Home Premium. TurboTax runs fine, updates and all.
>>>>
>>>>
>>> Turns out it was my graphics driver that needed to be re-installed. Now
>>> all is well.
>>
>> How did you ever find that out? Was it from TT support?
>
> No, I was on the phone for a long time with TT support and they tried many
> things nothing of which worked and left me with the info I will contacted
> when they find a solution. ;-).
>
> I Knew from my XP experience that when I had modified how text was shown
> on my display that it gave Quicken display problems. I also knew that
> Quicken (and therefore maybe TT) use Flash. So I contacted my laptop
> support (this is a 1 week old laptop running W 7 64 bit) and asked for the
> latest Flash and video drivers. Re-installing flash did nothing, but
> re-installing my video driver solved the problem. So my earlier video
> driver must have been corrupted or have some other problem.
>
> I reported back in case someone else had the same problem and did not want
> to leave the impression that W 7 had problems running in W 7 64 bit -
> which my original question suggested.
>
> Jeff

On 1/24/2010 5:51 PM, R. C. White wrote:
> Hi, Jeff.
>
> Glad you got it fixed. ;<)
>
> About Flash on a 64-bit computer...
>
> Have you seen Adobe's TechNote about this? Go to:
> Flash Player support on 64-bit operating systems
> http://kb2.adobe.com/cps/000/6b3af6c9.html
>
> "To use Flash Player to view Flash content on a 64-bit operating system,
> you must run a 32-bit browser."
>
> Fortunately, as you probably know, Windows 7 x64 versions come with BOTH
> 32-bit and 64-bit versions of IE8 installed. The 32-bit version runs, by
> default, even in 64-bit Windows, so most users will have no problems
> running Flash in Win7.
>
> Too bad Adobe is still living in the 20th Century. :>(
>
> RC
Thank you. I did not know that.

Jeff

OK, so how do I get TurboTax to actually open? I installed TurboTax 2011 properly on my Windows 7 64-bit system, but when I click on the icon to launch the program, the splash screen flashes for a second then nothing.

To help anyone else who runs across this, TT did not work for me until i realized that Visual Studio 2011 had installed a .net 4.5. Seems TT does not like it. Once removed, i repaired the TT install, which installed 4.0. Not sure yet if removing the VS11 will hurt anything, if it does, i will repost.