Todd wrote:
> Hi All,
>
> I have a customer with an HP pavilion and a really bad
> hard drive. So bad I had to disconnect it to get my diagnostic
> stuff to boot and check out the rest of his system. There are
> no other issues with his system.
>
> So, I ordered out the recovery disks from HP. Then, the
> customer tried to install them himself. (Bear in mind the
> hard drive is still disconnected.)
It is not clear to me if ANY HD is attached when doing the HP recovery.
Of course if no HD is attached, there will be an error message.
Sometimes these error messages are generic, and not at all descriptive
of what it sees as an error.
That being said, I have never seen a restoration disk object to a
different brand or model of HD unless it was smaller than the original
and possibly not able to accept all the data the restoration would
install. Anything is possible, but I have restored many a HD on
computers and have never seen that happen.
One of the error
> prompts he got was that the hard drive was not the original
> drive that come with the system.
>
> Question: the replacement hard drive I was going to
> install is definitely not a direct HP replacement. Does
> anyone know if the HP recovery disk are that picky? Must
> it have an exact HP branded replacement?
>
> Many thanks,
> -T
>
> Me thinks I will just have to sell him a new copy of W7.
> Pro too this time, home is evil, okay I am going overboard,
> not desirable in a business network.
>
>
> .
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