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Randomly occuring 0x19 BSOD on boot

 
 
overfocused overfocused is offline
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      12-11-2011
I currently get a randomly occurring 0x00000019 BAD_POOL_HEADER stop error that 9 out of 10 times does not occur on boot. When it does, however, it concerns me to know what is going on with my machine the 1 time out of 10 it happens to fail to boot. I have never gotten a BSOD on this machine once it has successfully booted into the OS, so it happens only during boot. According to BlueScreenViewer it happens when loading the network driver/service 'RAS SSTP Miniport Call Manager' so I tried updating, then uninstalling all LAN drivers to update them, and even tried a different LAN card (I have a couple lying around) and it still happens. The service is already disabled so I'm not sure why loading a .dll that isn't going to be used could crash the system randomly. Below is the shortened analysis given by BlueScreenViewer, and I've also attached the minidump to this post. Thanks!

==================================================
Dump File : 121111-34803-01.dmp
Crash Time : 12/11/2011 11:58:59 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffff800`032197d0
Parameter 3 : fffff800`032197d0
Parameter 4 : fffffa80`11f16198
Caused By Driver : rassstp.sys
Caused By Address : rassstp.sys+1a1d2a8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121111-34803-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 333,617
==================================================
Attached Files
File Type: zip 121111-34803-01.zip (26.3 KB, 3 views)
 
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Elmer BeFuddled Elmer BeFuddled is offline
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      12-11-2011
Hi overfocused and Welcome to The Forum.


STOP 0x00000019: BAD_POOL_HEADER
Usual causes: Device driver.

Your latest dump file lists Pool_Corruption as the probable cause which usually indicates bad drivers.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.


As a Priority:

cmdguard.sys Fri Oct 07 18:30:25 2011 COMODO Firewall Pro Sandbox Driver. Not seen before but is mentioned in your dump file. You might want to consider removing Comodo Firewall and running with the more than adequate Windows Firewall until you are blue screen free. You can then re-install Comodo to see how it goes.


Drivers that pre-date Windows 7. Update:

Rtnic64.sys Fri May 30 16:12:23 2008 Realtek Ethernet NIC driver

SI3132.sys Wed Oct 03 19:39:29 2007
SiRemFil.sys Wed Jun 20 20:42:10 2007
SiWinAcc.sys Fri Jun 15 01:02:02 2007 Silicon Image drivers.


Bugcheck Analysis:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff800032197d0, fffff800032197d0, fffffa8011f16198}

Unable to load image cmdguard.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
Drivers:
Code:
fffff880`05a00000 fffff880`05a3e000   1394ohci 1394ohci.sys Sat Nov 20 10:44:56 2010 (4CE7A6A8)
fffff880`00eda000 fffff880`00f31000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`046b2000 fffff880`0473b000   afd      afd.sys      Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`101db000 fffff880`101f1000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`01249000 fffff880`01254000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`0473b000 fffff880`04748000   aswRdr   aswRdr.SYS   Mon Nov 28 17:52:20 2011 (4ED3CA54)
fffff880`0308c000 fffff880`03122000   aswSnx   aswSnx.SYS   Mon Nov 28 17:54:05 2011 (4ED3CABD)
fffff880`04954000 fffff880`049a5000   aswSP    aswSP.SYS    Mon Nov 28 17:53:57 2011 (4ED3CAB5)
fffff880`03076000 fffff880`03088000   aswTdi   aswTdi.SYS   Mon Nov 28 17:52:18 2011 (4ED3CA52)
fffff880`031bb000 fffff880`031c2000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`04943000 fffff880`04954000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff960`007d0000 fffff960`007f7000   cdd      cdd.dll      Sat Nov 20 12:55:34 2010 (4CE7C546)
fffff880`0614a000 fffff880`06174000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00cf1000 fffff880`00db1000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01d97000 fffff880`01dc7000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00c93000 fffff880`00cf1000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`03122000 fffff880`031b2000   cmdguard cmdguard.sys Fri Oct 07 18:30:25 2011 (4E8F3731)
fffff880`045eb000 fffff880`045f7000   cmdhlp   cmdhlp.sys   Fri Oct 07 18:29:09 2011 (4E8F36E5)
fffff880`01000000 fffff880`01072000   cng      cng.sys      Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`057ed000 fffff880`057fd000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`06035000 fffff880`06043000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`048a2000 fffff880`04925000   csc      csc.sys      Sat Nov 20 09:27:12 2010 (4CE79470)
fffff880`04925000 fffff880`04943000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`04697000 fffff880`046a6000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01d81000 fffff880`01d97000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`05b75000 fffff880`05b97000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`06043000 fffff880`06056000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`0420f000 fffff880`045a9000   dump_iaStor dump_iaStor.sys Tue Apr 26 19:06:18 2011 (4DB7099A)
fffff880`0601b000 fffff880`06027000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`100e7000 fffff880`101db000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`0f400000 fffff880`0f446000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`0610e000 fffff880`06117f80   EtronHub3 EtronHub3.sys Fri Feb 25 17:51:55 2011 (4D67EC3B)
fffff880`057dd000 fffff880`057ecf00   EtronXHCI EtronXHCI.sys Fri Feb 25 17:51:52 2011 (4D67EC38)
fffff880`06191000 fffff880`061c7000   fastfat  fastfat.SYS  Tue Jul 14 00:23:28 2009 (4A5BC1F0)
fffff880`0116f000 fffff880`01183000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01123000 fffff880`0116f000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`0162c000 fffff880`01636000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01d47000 fffff880`01d81000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01c32000 fffff880`01c7c000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff800`035fb000 fffff800`03644000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`0f446000 fffff880`0f46a000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`057bb000 fffff880`057cc000   HECIx64  HECIx64.sys  Tue Sep 21 17:59:04 2010 (4C98E458)
fffff880`061d5000 fffff880`061ee000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`061ee000 fffff880`061f6080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`061c7000 fffff880`061d5000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`01d3e000 fffff880`01d47000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`01258000 fffff880`015f2000   iaStor   iaStor.sys   Tue Apr 26 19:06:18 2011 (4DB7099A)
fffff880`05be7000 fffff880`05bf3000   ICCWDT   ICCWDT.sys   Wed Aug 18 09:27:45 2010 (4C6B9981)
fffff880`04c12000 fffff880`057ba5c0   igdkmd64 igdkmd64.sys Sun Apr 10 19:50:59 2011 (4DA1FC13)
fffff880`047bc000 fffff880`047d4000   inspect  inspect.sys  Fri Oct 07 18:28:53 2011 (4E8F36D5)
fffff880`049cb000 fffff880`049e1000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`05be0000 fffff880`05be6f80   intelsmb intelsmb.sys Wed Jun 09 04:00:12 2010 (4C0F03BC)
fffff880`101f1000 fffff880`10200000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`0600d000 fffff880`0601b000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00bcc000 fffff800`00bd6000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`05b97000 fffff880`05bda000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`01600000 fffff880`0161b000   ksecdd   ksecdd.sys   Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`01989000 fffff880`019b4000   ksecpkg  ksecpkg.sys  Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`05bda000 fffff880`05bdf200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`05a7e000 fffff880`05b37400   kx       kx.sys       Thu Sep 17 23:45:22 2009 (4AB2BC02)
fffff880`00c30000 fffff880`00c7f000   mcupdate mcupdate.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`06027000 fffff880`06035000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`04200000 fffff880`0420f000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`06000000 fffff880`0600d000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`01109000 fffff880`01123000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`0302b000 fffff880`03036000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00f3a000 fffff880`00f44000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01190000 fffff880`011ee000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`0468c000 fffff880`04697000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01d2c000 fffff880`01d3e000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01836000 fffff880`01929000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`05bf3000 fffff880`05bff000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`019b4000 fffff880`019e3000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`0611a000 fffff880`0612f000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`047d4000 fffff880`047e3000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`04748000 fffff880`0478d000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01929000 fffff880`01989000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`03036000 fffff880`03047000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`04680000 fffff880`0468c000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`03012000 fffff800`035fb000   nt       ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
fffff880`0165b000 fffff880`017fe000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`031b2000 fffff880`031bb000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`0f470000 fffff880`100e7000   nvlddmkm nvlddmkm.sys Sat Oct 15 07:07:55 2011 (4E99233B)
fffff880`04796000 fffff880`047bc000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`05a5c000 fffff880`05a79000   parport  parport.sys  Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`00f84000 fffff880`00f99000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00f44000 fffff880`00f77000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`0161b000 fffff880`0162c000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`05b38000 fffff880`05b75000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c7f000 fffff880`00c93000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`01183000 fffff880`0118f040   PxHlpa64 PxHlpa64.sys Tue Oct 20 19:08:42 2009 (4ADDFCAA)
fffff880`04856000 fffff880`0487a000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`0487a000 fffff880`04895000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`045c1000 fffff880`045e2000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`049e1000 fffff880`049fb000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`0462f000 fffff880`04680000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`04c00000 fffff880`04c0b000   rdpbus   rdpbus.sys   Tue Jul 14 01:17:46 2009 (4A5BCEAA)
fffff880`03010000 fffff880`03019000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`03019000 fffff880`03022000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`03022000 fffff880`0302b000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01cea000 fffff880`01d24000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`05a3e000 fffff880`05a50000   Rtnic64  Rtnic64.sys  Fri May 30 16:12:23 2008 (48401957)
fffff880`0121a000 fffff880`01249000   SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`05a50000 fffff880`05a5c000   serenum  serenum.sys  Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`047e3000 fffff880`04800000   serial   serial.sys   Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`01200000 fffff880`0121a000   SI3132   SI3132.sys   Wed Oct 03 19:39:29 2007 (4703E1E1)
fffff880`01d24000 fffff880`01d2c000   SiRemFil SiRemFil.sys Wed Jun 20 20:42:10 2007 (46798312)
fffff880`015f2000 fffff880`015fb000   SiWinAcc SiWinAcc.sys Fri Jun 15 01:02:02 2007 (4671D6FA)
fffff880`01ce0000 fffff880`01cea000   speedfan speedfan.sys Fri Mar 18 16:08:46 2011 (4D83838E)
fffff880`01cd8000 fffff880`01ce0000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`05a79000 fffff880`05a7a480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`01a2e000 fffff880`01c32000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
fffff880`03069000 fffff880`03076000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`03047000 fffff880`03069000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`0461b000 fffff880`0462f000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`004a0000 fffff960`004aa000   TSDDD    TSDDD.dll    Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`049a5000 fffff880`049cb000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`01dd5000 fffff880`01de7000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`06174000 fffff880`06191000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`06118000 fffff880`06119f00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`057cc000 fffff880`057dd000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`060b4000 fffff880`0610e000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`04800000 fffff880`04856000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`0612f000 fffff880`0614a000   USBSTOR  USBSTOR.SYS  Fri Mar 11 04:37:16 2011 (4D79A6FC)
fffff880`00f77000 fffff880`00f84000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`031c2000 fffff880`031d0000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`031d0000 fffff880`031f5000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`01c7c000 fffff880`01c8c000   vmstorfl vmstorfl.sys Sat Nov 20 09:57:30 2010 (4CE79B8A)
fffff880`00f99000 fffff880`00fae000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`010ad000 fffff880`01109000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01c8c000 fffff880`01cd8000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`04600000 fffff880`0461b000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`03000000 fffff880`03010000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e27000 fffff880`00ecb000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00ecb000 fffff880`00eda000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`0478d000 fffff880`04796000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`000a0000 fffff960`003b4000   win32k   win32k.sys   Thu Sep 29 05:03:02 2011 (4E83EDF6)
fffff880`00f31000 fffff880`00f3a000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)

Unloaded modules:
fffff880`01dc7000 fffff880`01dd5000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`04214000 fffff880`045ae000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0039A000
fffff880`045ae000 fffff880`045c1000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`045c1000 fffff880`045eb000   cdrom.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0002A000
Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


HTH.
 
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overfocused overfocused is offline
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      12-11-2011
I will try disabling the sandbox environment from Comodo
 
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