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The problem with Dell products is that they manufacture nothing themselves. They either get a company such as Lexmark to make their printers, and as far as their computers go, they are assembled with all kinds of parts from various companies
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This is basically true of ALL system builders such a HP, Acer, Lenovo, DELL, etc. Some of them MAY use their own proprietary parts, but generally they outsource everything,
It's the driver support that makes a huge difference with them. I always build my own systems because I KNOW the quality of the parts I am using. I know the reputation of the parts being used. If a person can basically change the oil in their car, they can build their own system, it really IS that easy, believe me.
If I were to purchase a built system, I would go with Lenovo or Acer before any of the others, mainly due to their quality of build and fewer problems.
Here in Austin, TX where DELL is located, very few people buy them because of ALL the problems associated with DELL. When I worked for Fry's Electronics for 4 years over 60% of the computers in the repair shop were DELL. The techs hated working on them because DELL used such low quality hardware, especially the power supplies and motherboards.